Most property owners assume their insurance company is on their side after a fire, flood, or major property loss. But what if the person adjusting your claim isn't actually working for you?

In this episode, Aviva Sonenreich sits down with public adjuster Andy Gurczak to unpack one of the least understood professions in commercial real estate and property ownership. Andy explains how public adjusters advocate exclusively for policyholders, why insurance claims are often delayed, denied, or underpaid, and how owners can protect themselves before costly mistakes are made.

Key Topics Discussed

What a public adjuster actually does—and how they differ from insurance adjusters
Common mistakes property owners make immediately after filing a claim
When it makes sense to hire a public adjuster—and when it doesn't
Why timing matters after a fire, flood, burst pipe, or other major loss
Real-world examples of denied claims that were successfully overturned
Why speaking directly to your insurance company can unintentionally hurt your claim
How to determine whether filing an insurance claim is even financially worthwhile

About the Guest

Andy Gurczak is the Founder and CEO of AllCity Adjusting, a public adjusting firm that works directly with policyholders to ensure fair insurance payouts. With over a decade of experience, Andy has grown his company into one of the most efficient public adjusting firms in the nation, handling multiple multi-million dollar property claims across both commercial and residential sectors.

About the Host

Aviva Sonenreich is the Managing Broker and Owner of the Warehouse Hotline, a Denver-based commercial real estate brokerage specializing exclusively in industrial properties. As host of Commercial Real Estate Secrets, Aviva interviews top brokers, investors, developers, entrepreneurs, and industry experts to uncover the strategies, market trends, and lessons shaping commercial real estate today.

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