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Key Highlights

Leadership Policies and Culture: - Policies act as powerful symbols of organizational values - Example: Including cultural behaviors in performance evaluations - Hybrid work policies reflect cultural priorities around collaboration - Every policy decision communicates organizational values
Effective Leadership Communication: - Leaders must be goal-oriented in communications - Everything communicates something - even silence or inaction - Style should match the situation and relationship - Balance between powerful and attractive communication styles
Cultural Pillars vs Company Values: - Values are foundational beliefs - Cultural pillars are the behavioral expressions of those values - Pillars show how values should be lived day-to-day - Culture is only as strong as leadership's tolerance for misalignment
Building Strong Culture: - Culture is built through daily choices and behaviors - Not about perks but about consistent leadership actions - Requires intentional, ongoing practice - Must clearly connect policies to business needs and values

Notable Quotes

"There's no way to not communicate, and there's no way to not have a culture. Everything you say or do, or don't do, is communicating something."
"Culture can only be as strong as the degree to which leadership tolerates any misalignment to it."
"It's not about the fancy ping pong tables - it really comes down to the day-to-day choices of leadership and team members."

Featured Speaker

Lisa Colella is an Admired Leadership Coach at CRA | Admired Leadership. She has extensive experience helping organizations align their policies, communications and culture.

Pecking Order of Culture and Strategy and Talent