In this episode of Consumer Health Partnerships, we speak with Belinda Swan from the Australian Government Department of Health and Aged Care and Harry Iles-Mann, Consumer Representative Advisor to the Digital Health Branch who discuss their My Health Record project and the importance of consumer partnerships in digital health initiatives.

Belinda Swan sheds light on the My Health Record project exploring the project's goals to modernise the system, improve health interoperability, and encourage greater use by healthcare providers and consumers. Harry Iles-Mann discusses his journey from healthcare consumer to advisor, sharing insights on consumer advocacy and the significance of lived experience in shaping digital health solutions. They delve into how incorporating consumers' perspectives leads to more effective healthcare policies and practices.

Key Takeaways:

My Health Record Overview: My Health Record is Australia's consumer-controlled electronic health record system designed to improve access to and sharing of health information.
Consumer Involvement: Engaging consumers in the early stages of healthcare projects ensures that solutions are genuinely aligned with their needs.
Partnership Approach: The collaboration between the Digital Health Branch and consumer representatives like Harry Iles-Mann fosters a culture of trust and innovation in healthcare.
Practical Strategies: Highlighting the practical aspects of embedding consumers in health projects, such as flexible work arrangements and ensuring secure documentation processes.
Advocacy and Impact: Harry's role has significantly influenced how the Digital Health Branch approaches consumer partnerships, aiming for policies that reflect real consumer needs.

Links & Resources:

Belinda Swan: https://www.linkedin.com/in/belinda-swan-84983b10a/
Harry Iles-Mann: https://www.linkedin.com/in/harryilesmann/
Electronic health records: https://www.health.gov.au/topics/health-technologies-and-digital-health/about/electronic-health-records
Use of My Health Record data: https://www.health.gov.au/topics/health-technologies-and-digital-health/what-we-do/use-of-my-health-record-data
Framework to guide the secondary use of My Health Record system data: https://www.health.gov.au/resources/publications/framework-to-guide-the-secondary-use-of-my-health-record-system-data?language=en

"Consumer Health Partnerships” is a podcast for healthcare stakeholders that spotlights the synergistic power of partnering with consumers to share a human-centred health system. We share inspiring stories and practical strategies from healthcare professionals at the forefront of embracing a human-centred approach to patient experience and co-design. We are redefining care by respecting their patients’ equal place in conversations about their health.

This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.

Consumer-Centred Digital Health: Belinda Swan and Harry Iles-Mann's Approach to My Health Record

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