← Creating Confidence with Heather Monahan
Creating Confidence with Heather Monahan
Confidence Classic: How to Lead With Heart and Build a Culture That Rocks with Jim Knight
01:11:00
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- [00:00]
Heather Monahan
I don't even care what the product is. And I say this with love in my heart. Regardless of people are selling widgets. It's never about the thing. It's not even about the environment. It's about the people, it's about the humans. It's always been about human behavior. The goal is don't focus so much on the thing. Even if you're first to the market, even if you're crushing it compared to everybody else. The goal is you got to get spectacular people. You know, if you can find some rock stars out there, they will help you perpetuate the brand for all time.
- [00:29]
Jim Knight
Come on this journey with me each.
- [00:31]
Unknown
Week when you join me.
- [00:32]
Jim Knight
We are going to chase down our goals, overcome adversity and set you up for a better tomorrow. I'm ready for my close up. Hi and welcome back. I'm so excited that you're here with me today. Thank you for being with me. I need you. I have had quite a week. Not a good one, of course. We can't have all good weeks as we know. And I know that I'm definitely not alone. I'm sure you're with me and that there are just some weeks that suck and this has been one of them. So the week started off normally, started off fine actually, and then suddenly, tragically, my son's puppy drowned in the pool. And since then the last few days have just been a complete nightmare. It's really been, you know, it's the first time I thought 13 year old has suffered from grief and loss and death and it had been unexpected. I actually, I had said to him, wow, you know, at one point in a conversation I was having with him, geez, there are some things we can look to here. You know, when I first heard, I thought it was going to be one of your grandparents, you know, and he explained to me that what I found really interesting, he said that wouldn't have been as jarring or shocking because you start to expect when people get older that things can happen. But when people are young and healthy, you don't ever anticipate that. And as much as I was trying to comfort him, you know, he was right. And I, I really didn't know what to say there. It's one of those interesting things when you're 45 years old and have gone through so much. I feel pretty equipped to handle basically anything that is thrown at me. And I'm not saying that's good because in some regards I think it's really jaded that I've seen It all, go ahead, throw it at me and I'm going to handle it. But this one, I just. I didn't have the words and it felt awful. So I essentially just told him that I can't take the pain away. And I do understand how heart wrenching it is, but what I could do is promise to sit with him, to hold him, to be with him and to go through it with him. And that's what we're doing. So we actually made a great decision to leave home and go on a quick weekend trip with one of my really good friends and her son. And it's been great because it got him out of the house, it got him into the ocean, it got him on a boat, it got him on a Jet Ski, it got him into activities which have gotten, you know, these little moments, these little breaks of sunshine and really his sad time right now. So I have not seen or felt sadness like this and I don't even know how long. There is nothing like watching your child suffer. It is much worse than any pain that I remember for myself other than when I was, you know, 15, 16, 17 years old. I remember looking back because I've been reflecting about this a lot. Things seem so much worse when you're younger because you don't have anything to compare it to. However, you know, you're in some ways more hopeful and excited for things at that age because things are unexpected and new and the whole world is new. Right? So there's this immense positive and then I guess this really potential downside looming. Well, I see it that way now that I've actually gone through this with him. I wasn't thinking about that before this happened. So time needs to pass and obviously in time he will learn to live with it and live with that idea of keeping someone in your heart and carrying them with you always. And we've been talking about that, although it's easier said than done when it first happens. One of my clients found out that this had happened and had actually seen a psychologist for someone and a child in his life when the same thing happened. And he was talking about some of the importance being around memorializing that animal's life and loss and, you know, if possible, doing something, even if it's just creating a picture or a portrait or something to. To showcase how special that person was and that they are still there in their life. And so we are going to do that. My son had actually asked to do that. He wants to have a giant picture of him blown up for his room. And, you know, he came up with the idea to change his basketball jersey number to the date 14 the. The day that he had lost his dog. And so we're coming up with some different ways to make that special and memorable and rememberable, not forgettable. And. And that's. I believe that's important. So I appreciated that feedback because I didn't know again, never having gone through this with my son before. So this is life. And sometimes life is just a. So the day that it happened, of course, I had a full day planned of meetings and interviews and back to back. And my son was actually in his bedroom playing on his Xbox when I got the call. And one of the interviews I had set up for that day was with Seth Godin, who is someone I've wanted to have on my show for, since day one. I mean, he's the world's best, best and biggest marketer. He's very difficult to get a hold of. And I had finally secured an interview with him that day. So wouldn't you know, that happens. And I first sat with my son for about an hour holding him. And when I was able to get him calm, I came out to my computer to send out four emails to the four meetings I had back to back for the afternoon to cancel each one of them. And I basically said the same thing in each email. I said, unfortunately, my son has just suffered a tragic loss of his dog by a sudden unexpected drowning and I need to cancel my schedule for the remainder of the day so I can be fully present with him. I truly hope that we can reschedule in the future and that you understand. Thank you for your understanding. I sent basically that same email to everybody individually and wow. You never know how people will respond, right? You don't know who people are until they're thrown in the fire, until they're thrown into the unexpected.
- [06:32]
Heather Monahan
And.
- [06:32]
Jim Knight
And a day or two later, I don't even remember anymore. Cause this week is a blur. I checked my email and Seth had responded immediately. Oh my gosh, this is horrible. I feel terrible for your son. I feel so much for what you're going through. Absolutely. We can reschedule whenever you want. Sending hugs and like it was just the nicest, most supportive, understanding email. And it's interesting, I've never actually met him in person. I've consumed so much of his content. I've been to conferences where he's been a speaker. And he doesn't directly know me. He knows people I know and I know people he knows. But it was so interesting to me to Receive that message back. I was so grateful for it and just that gave me hope. There's good people out there and sometimes they show up right when you need them. So that was good. So the next day I actually, I had a few one on one meetings with some of my clients, and I really didn't want to reschedule with them. And they were late this next afternoon. So I said to my son, why don't you lay on the couch? I have this one area, that's my living room and the TV room's one giant room. And I sit in there to do my zoom meetings, and usually my son's not in that room. And I said, why don't you just lay on the couch, watch a movie? I'll sit right here and record. If you need me, just wave your hand, I'll disconnect and get off the call. And he said, that was fine. That would work. So what was different was I was on these meetings which typically it's complete silence in the background. And now you could hear that the TV was on. I didn't care. They, because, listen, my number one priority is my son. And if anyone said it was an issue, I would just say, well, let's, you know, reschedule for another time. But no one said anything like that. However, I was on one of these meetings with one of my clients who knows me well, and about 10 minutes into the meeting, he says, something's wrong with you. I don't know what it is. He said, you're off, you're upset, you're cold. I don't know what's, what's going on with you. And I didn't want to say because my son was sitting right there. So I just said, no, nothing, everything's fine. Well, wouldn't you know, that person was bringing me in as a guest speaker for his company's quarterly meeting the next day. And I believe he was a little nervous because of how I looked, how I was speaking. It was one of those interesting moments that if I had any energy in that moment, I would have laughed because I just know me. And I know that, okay, I might be completely miserable right now and hanging on by a thread. However, I know that when the meeting launches in 24 hours and I have to go on and be the virtual guest speaker for this event, I will show up. And this comes from lots of bad things happening and lots of difficult times in my life. I have had to show up and be at conferences where everything went wrong, where someone cussed me out, where, you know, where really difficult things were going on personally for me. But, you know, the show still had to go on and you still have to get on stage. And that's happened so many times. Isn't even a thought that I wouldn't. Right. And it was funny. So the next day we were driving to the Keys, and it was a really long car ride, four hours or something. And so I couldn't get any work done and whatever. It didn't matter anyway. I was just concerned about my son in the backseat and getting to the hotel, checking in, setting up so I could do the guest speaking for this company. And so we're driving down and I'm just listening to music and listening, talking to my son and reminiscing about other trips we've had to the Keys over the years. And it was actually, we had a really good ride on the way down, talking about what we were looking forward to on the trip and got to the hotel, got checked in, got set up, set the computer up, set the wi fi up, set the microphone up, you know, got all situated. And then I said, oh, gosh, I gotta jot some notes down about what the objective is. And what I always like to do is say to myself, what is the overall goal of this conversation, this speech that I'm going to give? And so I thought to myself, based upon the feedback that I had heard from my client, because we had discussed it the day before, he really wanted to congratulate and acknowledge the efforts of the team. He wanted to encourage them to move faster and achieve more for the next quarter, looking out Q3 and Q4. And he also wanted to address an issue that was new in their world, which was they had a new competitor show up that was just trying to undercut them in price was becoming an issue where it really hadn't been previously. So I wrote those three things down. Recognize and congratulate. Number two was encouraged to move fast and break things. And number three was the Price conversation. And so that's how I prepared. I'm mentioning this to you because years ago, that's not how I would prepare. Right. Years ago, I would have sat down and probably put together PowerPoints and, you know, I would have been nervous and not trust myself. That's not how I operate anymore. I really trust myself. Again, in all fairness, I've been in sales and sales leadership now for 25 years, more than that. And so I have a tremendous amount of experience I can rely upon and trust within me. I will have the words, especially when I'm going into Any type of an organization that is revenue generation focused, that's focused on sales teams and on innovating and driving revenue. That's. That's my thing. So sometimes you just have to trust yourself and stop overthinking. Cause I see that happen with a lot of people. It used to happen with me, but it doesn't anymore. So I had my three bullet points and I dialed in, and once, you know, it was on, it was on. So I just. I was completely immersed. And thankfully, my good friend had taken my son and her son out for. They went to go parasailing while I was doing this. So they were doing something fun, which allowed me to breathe and not worry about my child. And I was actually excited for him because I know when you're really down and then all of a sudden you put yourself in a sort of new, scary situation like parasailing, you get so swept up in that moment, you're not really thinking of anything else. So that was. I was excited, actually, and I couldn't wait to hear how it went because he was a little nervous, which I thought was good. You know, it's like one of those opportunities to step into your fear and see if you have fun. Which, of course, he did. So the speech went amazing. And one of the things that I addressed that I want to share with you is, number one, everybody needs to be recognized. And being in good company is huge. Because when you're around people that are pushing you to grow and showing you what they can achieve and do, it motivates and inspires you and holds you accountable. Right? Because nobody wants to show up on a team and not deliver when everybody else is. So I was acknowledging that. Two, I was acknowledging, you know, move fast and break things. And I went back to two different times in my career. One time when I did that and felt so proud and really felt I left a legacy behind. And one time when I didn't do that, where I sort of just, you know, played to the middle and wasn't proud and look back and feel like that was a loss of my time not being my best, not growing, not innovating. And life's not about that. Especially these days where we know how fragile life is, the coronavirus, and all the loss we've seen this year. So I talked about that. Then I got to the point, the conversation around price and how there is no conversation for price. When you have a premium marquee product, which this company does, they have an amazing product, and I challenge them to shift the conversation. Don't have the price conversation, in fact focus solely on product and creating disparity between your product and the undercutters because they're not in your league. And you even allowing them to have that conversation that they are puts them in your league. So we're not going to do that. Instead, let's use some different analogies and talk about why there is a vast space and create more disparity between them. And as well as people make decisions on emotion, right? And especially now people are fueled around trust and safety concerns and poking some holes in that or suggesting, you know, fast forward five years from now, Jim, if you buy a product based on price and find out that jeopardize the safety of your employees and or your customers, can you imagine what that would do to your brand? The brand you have personally worked over 20 years to elevate the brand that your company has had for 50 plus years. Is that worth losing over saving a couple thousand dollars? These are the questions we really need to ask ourselves. You know, so we really talked through how you could handle that price objection. And I felt really good about the direction I gave them. I got some great feedback and then I was off and done. And I was so, so grateful to have that done. Oh my gosh. Because I really had a heavy heart and I would just went it all into that moment and left my feelings and emotions to the side so that I could deliver that talk, which random is so bizarre. But I've done it so many times now that I knew I could do it. And you can do it too if you actually have to. So hopefully you don't have to anytime soon because it's not fun to be having a week like this. However, we all have them and we will all continue to get through them. So hoping that your week is going better. Hope you enjoy this next interview and I will be right back with you. Meet a different guest each week.
- [15:34]
Unknown
Welcome back. I'm so excited. As I mentioned, we have Jim Knight. He is the certified rock star. And the craziest thing, Jim, as I mentioned to you offline, is that one of the gentlemen in my mentorship program told me I had to have you on this show because he was blown away in person by you and your speaking abilities. So I'm so grateful for you to be here.
- [15:58]
Jim Knight
Thank you.
- [15:59]
Heather Monahan
Well, I appreciate it and I will say that I'm mediocre at a lot of stuff, but one thing I have a strength is I can hold an audience. So at the very least in person, you know our good friend Warren. Yeah. I'm super happy that he said that. Let's hope it translates to a podcast. Right.
- [16:14]
Unknown
Well, I mean, I think you're underselling yourself a little bit, knowing that you actually have your own podcast. And I have quite a bit of experience interviewing, so we know it's going to be good. All right. I wanted to start with. I grew up in the service business. You know, I was busing tables, then I was working in fast food restaurants, then it was waiting tables, then I was bartending, ultimately leading me to sales. And I love that your story really begins and has that through line for the service industry. And I was hoping you could give us some insight in how you started out.
- [16:46]
Heather Monahan
Yeah, mine was sort of the same thing at an entry level. Actually, my very first job, although I will still say it's in the service industry, was at a local theme park. So I live in central Florida. I'm in Orleans. We have a lesser known theme park called Gatorland Zoo, which is an actual working gator farm. But, you know, for 14 bucks, you can go in there and there's a whole bunch of fun stuff. I actually sold fish. I drove a little miniature train out there. I worked in the alligator boa constrictor area where we would put, like, a snake around somebody's neck and you can hold onto a baby alligator.
- [17:18]
Unknown
What is this, Joe?
- [17:19]
Jim Knight
Exotic.
- [17:20]
Unknown
Like in real time?
- [17:21]
Heather Monahan
It sounds like it. Right. I'm sure we probably cross paths at some point. I doubt that, actually. Mine was probably a little bit before his time. But I loved it. I mean, just having that service mentality, that work ethic, really got me into working at a little Italian restaurant here in the States called the Olive Garden. And Olive Garden was a great run for me. I did that for a couple years. And although I was, you know, I went to school to be a musician, and I was a middle school teacher for six years, my real love was in the hospitality industry. And I started working at a local Hard Rock Cafe. And that, like you, I worked at a frontline position. I was just a host and loved it, but I got to touch basically 7,000 people a day doing something crazy, like $35,000 hours, which is unheard of in hospitality. But, you know, your skills grow real quick. And, you know, we can certainly talk about the service industry, but I think that mentality, you talk about that through liners, really helped me out in any position. And honestly, I get access to a lot of data. And I'll tell you, the National Restaurant association will tell you something like 65% of all Americans will work in that industry as a starting point. They may not end up there. They might not be their career, they're going to go on to whatever it is their school major was or whatever. But you think about in this country, 65% of all people have worked in that industry, man, it just really helps out. I think when you go on to perhaps do something else in a different industry. You and I have that in common. I absolutely love that industry.
- [18:50]
Unknown
Yeah, it's been amazing and it's been really good to you. How did you transition from being a server, being frontline, being in the hosting position, to ultimately leading hard rocks training?
- [19:02]
Heather Monahan
I never really wanted to be a tipped employee, which like you said, as a server, as a bartender, that seems to be a goal. That's where the money is. And then eventually you almost take a pay cut to be a manager. Right, because you're on salary and you're at the behest of whatever the general manager or the brand wants you to be. I never really wanted to be a tipped employee. Like I said, I really, I liked being around people. I worked in probably the busiest restaurant in the world at that time in the early 90s. But I did think at some point I wanted bigger impact and influence. And so I did make the leap to be a manager. And I think I was very cognizant of the fact that if I ever was to use my music degree, which I did, get performance and education, and the work that I had done as a middle school teacher, that educational piece, I wanted to pull all of those levers. I knew that I was going to have to be a manager at some point. So I did that really for only about a year, year and a half, and then transcended over into the training and development world. That meant I came out of the cafes, I was working at the corporate support center, and ultimately when my boss left to go do something bigger and better, I was just sort of a natural to move into that role and wound up staying out of, I think, the 21 years. I think I can add up to about 16 being head of the training and development wing and loved it. And then from there it was cafes, hotels, casinos, live music venues. It was global. And I got a chance to travel to about 60 or so different properties in some 30 different countries. So, you know, just really, again, that work ethic, like you talked about, Heather, is it really kept me grounded when I became a manager and ultimately an executive. And now I got a chance to, I guess, see the world and hang out with some rock stars. And somebody was paying me to do that and look and be and say whatever I wanted. So it was definitely a charmed life, or at least a career. A life career that I loved. Just absolutely loved.
- [20:49]
Unknown
It sounds like you didn't know that that was going to be your career though, when you started out, right? Because you were so interested in music. However, you've almost created this new arena, this edutainer type arena, which I don't see many people doing that.
- [21:04]
Heather Monahan
Yeah, great word. Edutainment is exactly what we're about. You're right. You know, I really want to be a rock star. I wanted to be like a lot of my friends who could play and sing. And I'd always been in community theater. I did when I was in high school. I was in chorus, you know, so there was a choral background. And actually my degree is very formal. It's very opera, very church and community theater, if you will. So nobody invites me up onto the stage when all my rock and roll friends are out doing stuff. But I will say that performance art side of me was always there, the educational side. And I knew this when I was at college. I said, geez, for me to really make a living, I think you gotta be really good at this. You gotta be a monster musician. And I just wasn't. I mean, I could get by, but I wasn't really just crushing it. So I changed careers, I went into children's education, and again, I really thought maybe I'm going to be a music teacher. To your point. I think somewhere along the line I get a chance to use both of those. But my real love was my first job. It was really working in restaurants and hotels and hospitality in general. And so, yeah, I do pull all three of those levers. And I created, I think, my own sort of career path. But along the way, when I was working at Hard Rock, that's where I really started to get people inviting me to sort of do a mini orientation, if you will, a little training program and come do it for their company. Started off in my backyard somewhere in Orlando. But then after that, you know, someone sitting in the audience, you know how it works. Either it's somebody sees you and then they invite you to come speak at their company and how much do you charge? And all of a sudden that's when the epiphany, for me, the light bulb went off and I thought, geez, I think I can make a career with this. So it's funny because you do talk a lot about adversity. When it comes to careers, other than the fact that I'm a pretty youthful looking guy, which is awesome now, but it was a pain growing up and I'm a short guy. I'm a pretty short dude. So getting people to take you seriously, that's sort of the only real adversity that I had growing up. For my career trajectory, it's always been an awesome road. Regardless that it was a long and winding road. It's exactly leading me to where what I'm doing right now, in fact, I don't know that I'm going to do something else. What I'm doing right now is what I'm going to do the rest of my life.
- [23:16]
Jim Knight
That's a great point though.
- [23:17]
Unknown
You didn't hit adversity because you were following what your real passion was. And that's one of the things that I believe. I know for myself, I didn't follow any passion of mine. You know, I went the more traditional corporate America career route because I thought.
- [23:32]
Jim Knight
That'S what I was supposed to do.
- [23:33]
Unknown
And I know a lot of people follow that kind of linear path because they're afraid to step out of it. But it sounds like where you deviated is you never followed that traditional path.
- [23:42]
Heather Monahan
That's right. And I talk about this quite a bit. Either if I've got some time in a Q and A or certainly my book, I talk about these personal culture shifts. We know organizations go through stuff like this all the time. There's some type of an inflection point where right when the company, the organization starts to plateau, they gotta figure out a way to sort of get that inflection point. What's the next gate? What's the next thing? How can I get more revenue stream? How can we reinvent ourselves every seven, eight years? In the marketing world you're always told this, but I think humans go through this. I think at some point mine naturally followed a path. I would sort of do something for a while and then I'd figure out this is either going to be something I can add to my quiver and it's going to be a part of me. Like Shrek says, it's layers, right? Or, or I've got to completely go in a different direction and it might be completely perpendicular to where I was going. So for me, I think it was just sort of a natural step. And again, I'm using all of those. I'm using music education, hospitality to do what I'm doing. But it certainly wasn't, you know, I didn't grow up to Say, I'm going to be a keynote speaker. It just wasn't in the cards. I wanted to be a policeman or fireman or a paramedic like my dad was. You know, I was following that pathway. And when I went to school, I went to school with a purpose. I thought I was going to be using my degree like so many of us do, and you wind up doing something else. So you're right. I'm not sure that I had this ultimate passion at the end. What I did is I followed my passions, plural, and one led to another. And now it's the perfect, you know, for me. It's the absolute sound check. It's the perfect setup to doing what I'm doing right now. In fact, I don't even know what the next step would be. I think this is it for me and I'm super happy with it.
- [25:24]
Jim Knight
That's amazing.
- [25:24]
Unknown
I'd love to hear that. So good for you. And good for you following your passions when so many people don't. And you created your own lane by incorporating those three things. There's not going to be a lot of competition when you're combining rock music education and training.
- [25:39]
Jim Knight
Right?
- [25:40]
Unknown
Because I don't. I haven't heard of anyone doing that.
- [25:42]
Heather Monahan
Well. My good friend Brandt Menswire, who, you know, he's my co host on our podcast, he's sort of taking the same approach. And his was in more in your world. He was doing a lot of sales and, you know, was a rock star. He actually can play and perform extremely well. And he was on the road for like two decades. He's sort of taking the same approach. And I do see other people that will try and use some of this stuff as a tool, as a crutch. They use it as sort of an element in their stuff. When it's a part of your DNA and it's just sort of authentically been a part of you. It sure makes it a whole lot easier, I think, when you're trying to parlay some information to some people, whether it's in person or like we're doing now or from a distance. I mean, now you and I are probably doing more virtual stuff than anything else. So luckily, I think that performance mindset really does come across where the word that you use, that I love that edutainment, I think, is what people need today. It can't be one or the other. I think you need both.
- [26:37]
Jim Knight
Meet a different guest each week.
- [26:43]
Unknown
If you're anything like me, you are too busy doing 800 different things in A day to sit around and think.
- [26:50]
Jim Knight
About how you can improve your life.
- [26:51]
Unknown
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- [27:40]
Jim Knight
I'm also super active and I'm always.
- [27:43]
Unknown
On the go traveling. My schedule is jam packed and I need a bralette that can keep up with my active lifestyle. I recently discovered the Fits Everybody racerback bralette and I didn't even know there was a product like that that existed. It looks perfect under T shirts.
- [27:57]
Jim Knight
Flawless.
- [27:58]
Unknown
No lumps, no bumps. While holding me up. I mean, finally winning. Thanks to Skims Shop Skims Fits everybody collection@skims.com after you place your order, be sure to let them know we sent you. Select podcast in the survey and be sure to select our show in the drop down menu that follows. It's Skims Fits everybody collection@skims.com and when you place your order, check out the Creating Confidence and let them know we sent you and that we are looking out for you. You are welcome.
- [28:32]
Jim Knight
Confidence Creator. I asked you to try to find your passion.
- [28:37]
Unknown
It's hard. I'll tell you it's hard because for me, virtually I've had to make that pivot to doing virtual keynotes and it's very different. Not having the energy in the room, not having that connection and even just for people, Zoom meetings, right there is. There's that different feel. And so how can you still bring your light to the party in a way that's going to be entertaining? However, you're still imparting knowledge that can be a challenge for a lot of people. How do you get around that?
- [29:04]
Heather Monahan
You know, it's tough. I think you're right. I think my first natural mindset, especially when the Coronavirus started happening here in the States. Let me just do what I do on stage in front of a camera at a distance and that's not necessarily going to work because I couldn't at that time. I could still do some of it, but I couldn't show the videos. I wanted to do the more participatory things that I thought would be interesting. I'm not really having people write things down. I can't put my hand on their shoulder. Like all the stuff that I would have done that would have made it really interesting or more interesting. You now have to think I've got this little box frame. I think to your point, my energy absolutely still going to be there. I'm going to bring the thunder. I am absolutely going to be as much as I possibly can. But you got this little amount of space and you really can't go an hour, hour and a half. Keynotes. People are needing some 1520 minute bite sized truncated pieces. So now you got to take the best of. I will say that I've gotten so much better having upped my virtual game. You make sure you have the right camera and the right microphone and all that stuff. Yeah, yeah, yeah, yeah, yeah. But from a pure performance standpoint to what you're talking about, I still know that the audience out there and by the way, the majority of the audience that I'm now spending more time with are pretty middle of the road industry. So I'll give you a quick point. I thought that honestly when I jumped from hard rock in 2012, I thought that I'd be doing mostly hospitality stuff. Restaurants, hotels, a little bit of retail. I am so far from that now. It is honestly banking, insurance, real estate, funeral directors are my number one clients. I do a lot of stuff with the Air Force now. So if you think about trotting out the hair and the blue jeans and the rock and roll, it probably is some shocking awe for people. It probably freaks them out. So there's a little bit of that entertainment and I try and use that. However, I know exactly what they're thinking too. I got to get past the fun, the charm, the funny, whatever it is. They need the meat potatoes. So to the point that you're making, you really have to find the balance. I got to walk the line to say how can I get them to push back from the table going holy crap, that's exactly what I wanted. That was awesome. Great use of my time. Oh, and by the way, we had some yuck yucks along the way versus either standing up there and Do a song and dance and you're funny guy or funny girl, and there's nothing of substance to it or vice versa. You're up there because of your title, because of the logo that you're associated with, maybe the amount of letters in front of your name. And you're boring as all get out. You may as well have just sent me the PowerPoint or whatever the equivalent is. I think the performance at Edutainment is so key to speakers today. You can't be, like I said, one or the other. I think you got to have elements of both.
- [31:50]
Unknown
So how did you transition just from more of the hospitality type industry into a variety of industries?
- [31:57]
Heather Monahan
Well, I started saying yes to everything. I mean, anybody who asked me to speak, I mean, at the beginning I probably was only known in hospitality, and again, because of the Hard Rock name and the fact that I traveled, probably got my foot in the door in a lot of places. But I knew that somebody in the back of the room, like I said, was working for, I don't know, John Deere Tractors, and they ask you to come out and speak. And then next it's the Refrigeration association, then it's the Funeral Directors association of North America. Next thing you know, you're in all kinds of places. And then eventually, although I was hunting and looking for engagements, a lot of them were sort of falling in my lap because the word had gotten out there in other industries. But I think it was really when I started to spend more time with Speaker Bureau. So I'm exclusive with the Speaker Bureau right now, and I don't have to do a tremendous amount of work. I'm still doing 35 to 40 engagements a year. And I get an email every week or every other week that just says firm offer. Here's the engagement, here's where you need to be, here's the money, here's the topic that they picked up. And that's only because we've spent enough time together and their agents know exactly what we're looking for. And if you get to the point that you've got great ratings now, when people are calling up for the bureau saying, who do you have? Who's your new shiny toy? Who's in this price range? Who talks about these topics? They're not just going through a Rolodex of speakers now. You're top of mind, you're at least in the top one, two or three. And it gives the agent an opportunity to sell your name out there a little bit more. So now some of these Associations, it would blow your mind to. Not you, because you do this. I think it would blow your audience's mind to think, wow, there's an association for that. Yeah. And they get together and when they do, they're looking for sometimes an outside speaker. When that happens, I want to be their guy or their girl.
- [33:44]
Unknown
I always go back to it. Shocking how much we actually don't know for whatever one bubble we're living in. Mine was, I was in the media and advertising bubble. We didn't pay speakers, so I didn't.
- [33:54]
Jim Knight
Know there was a speaker business. No one pays speakers there. Right.
- [33:57]
Unknown
So if you're living in one small world and limiting yourself to that, you're really limited on what's happening out there. And the speaking business is massive. It was mind blowing for me the first time I took a stage and found out the person standing next to me made $100,000 for the same hour I got paid 10,000 for. And that was a learning experience, you know, and to say, wow, there's a lot more upside here that I can, that I can start going after. So when you are looking at the topics and learnings people are leaning into you for.
- [34:29]
Jim Knight
What are some of those? What can you share with us?
- [34:31]
Heather Monahan
Yeah, my topics are probably the same, three or four and I've been looking to expand a little bit more. Certainly right now, while we've got a lot of things that are going on in society here in the US and actually globally. But for the most part, because people know me and I'm associated with Hard Rock, you're probably going to get more around the culture, service, employee engagement type stuff. All mine is branded, so it follows my book. Culture that Rocks, Service that Rocks, Engagement that Rocks. Right now, the real big focus and what I'm seeing, almost any group is happy. If you're talking about leadership, I do have a course and a webinar and I am working on my next book called as you can imagine, Leadership that Rocks. I think that really helps me out a lot. To now go back to the. Well talk to some of these other clients that I've already done stuff for. Perhaps they've already gone through the main keynotes. Now if we get into workshop oriented stuff and you talked about this earlier, because of my training and development background, I can help people handle guest complaints or do a brand new interview or how to have tough conversations with people or maybe coach and counsel, employee, like all of these tactical, technical things. Yes, I can do that. There's probably 10, 15 of those. But really people now are Looking for great edutaining keynote speakers. And so for me, culture, service, engagement, leadership, a little bit around performance management, those are the key ones. But I'll tell you, I was at an event where just had speaker authors there and there's a couple communities, believe it or not, we do the same thing as everybody else. We get together and talk about our world. And there was somebody that was there from a speaker bureau that had been asked to come in as a keynote speaker for this group. And one of the brand new speakers, they were just now getting started on their own, they asked that exact same question. What is it that you think audiences are looking for more than anything else? And sure enough, he said, I don't care how fancy or cool or whatever your title or your topic or what you look like, if you have the word leadership in your session, you're going to win. People are starting to make some selections over that more than anything else. Now that was before, I think the things that are going on now, I think to your podcast, your fan base, people are looking, how do I deal with adversity? How can I face my fears? How can I overcome whatever major obstacles are going on? How can I get to my goals? Some of that will transcend regardless of what's going on today. But I think that leadership is always going to be a winner. And so I definitely know that that's a part of something that I could do if you came to me and said, how can I increase check averages at a restaurant? No, that is not my wheelhouse. And I don't want that to be somebody else. Probably does that much better than me. But those four or five, that tends to be my focal points.
- [37:15]
Jim Knight
Meet a different guest each week. I asked you to try to find your passion.
- [37:26]
Unknown
What are some of the teachings that you can share around how you take people's leadership ability to the next level?
- [37:33]
Heather Monahan
Yeah, you know, so I really focus a lot on the people that are working for you. So when it comes to leadership, there's so many books and websites and, you know, speakers actually on this topic. So you got to pick your battles as to what you can do. But I do focus a lot on communicating. I think leaders in general think they're really good communicators when in fact they're not. Maybe unless they've surrounded themselves with a bunch of awesome people who are. They tend to hold stuff close to the vest. They don't share as liberally as we would probably like. The more that you can get down to the front line level, whatever that employee associate Team member, you name it. If they're in the know, all of a sudden you've created some brand ambassadors. They're more likely to take the hill with you to get the result that you're looking for. And then some because they're in the know, you're giving them something. Some, you know, bigger I think than the day to day making the donuts. So I think communication is something we could talk about. And again, I'll do it in a fun way. I'll use some band and brand analogies. I do a lot of music orientation. But at the end of the day, the takeaway is you got to communicate better. The second I alluded to, you got to surround yourself with an army of giants. I think this is where probably some leaders do very well. At the very least, they might have a right hand girl or guy that can really whisper in their ear almost as a mentor, even though they're doing some upward delegation. But to surround yourself with people who have your best interest in heart and can actually say, I think you're making a bad decision or we ought to step back and think about this. Somebody somewhere has to have that group, you know, this group of people, whoever that inner circle is, you need to surround yourself with these fantastic people. And then at the core, honestly, I don't even care what the product is. And I say this with love in my heart. Regardless of people are selling widgets, it's never about the thing. It's not even about the environment. It's about the people, it's about the humans. It's always been about human behavior. So the goal is don't focus so much on the thing. Even if you're first to the market, even if you're crushing it compared to everybody else, the goal is you gotta get spectacular people. If you can find some rock stars out there, they will help you perpetuate the brand for all time. And again, I think more people are starting to focus on this today. There's just too many awesome brands out there that we can point to. But go back in time, 25, 30, 40 years ago, people like me that would throw down the culture card and say, oh, we need to do this because it would be cool and fun and the right thing to do. That's laughable. Back then to a CEO, they would be laughing at me saying it's not tied to business results, it's not part of our strategy. But now I think you can absolutely put a little bit more oomph when it comes to culture, when it comes to service and that only happens with people. It doesn't happen by accident. So those are kind of the three things I'd say. You got to communicate better. You got to surround yourself, at least from an executive level. If you're an entrepreneur or a business owner or even a middle manager, whoever the managers are below you, make sure those core people are fantastic to help you out. But ultimately, don't focus on the thing. You got to focus on getting the right people to absolutely bring something spectacular. You know, all the best training in the world is not going to help a bad hire. So I would. I'd spend a lot of energy on hiring, you know, and again, I guess the fourth thing might be retaining people. I won't spend a lot of time on that, but we spend so much time complaining about, perhaps you don't have the right ones. Fix the front end of the employee cycle first. Find rock stars. But then, of course, the second part is hold on to them. You got to love on them a little bit more and get them to stay with you, and then you'll be unstoppable. You'll produce Herculean results. I know that's a long answer, but I'm trying to do as much as I can.
- [41:11]
Unknown
I agree with everything you said, however, because I've been in a very specific situation that is so interesting based upon what you just described, which is when the actual CEO isn't confident in themselves, when the CEO isn't prepared to handle that person whispering in your ear, listen, that's not gonna work. Here's another opportunity. Here's what the team's saying. Here's what's going on out throughout the organization. When you're living in one of those environments where the emperor wears no clothes, right? But no one's allowed to say it, holy cow, get out of that company.
- [41:43]
Heather Monahan
Yeah, it's tough. It's so funny that you say that, Heather. I usually get around four questions at the end of a session. It's usually, what other topics do you do? Do you do any consulting? What kind of hair care products do you use? That comes up every once in a while. But the fourth one, probably my most requested, is, I'm just a middle manager or I'm a vice president. I'm not in charge of the thing. Can I really, absolutely make a difference? And I do think you can. I spend a lot of time talking about, again, I use the language upward delegation. I think a single person with a great idea can start a revolution, a cultural revolution. That's how countries were overthrown. That's how philanthropic movements are created. But I think that's how some tectonic shifts can happen in a culture. However, if the CEO, if the top person, he or she just absolutely stinks and they're not going anywhere, it's going to be an uphill slog. And unless you're on some island in the middle of nowhere and you can sort of create your own destiny, it's too tough. And I think you can make the best of it. But you're right. I think you got to keep a wandering eye to say, what kind of brand would I want to work for or create? Maybe that's where the entrepreneurial spirit inside of you comes up. But I do think that you can create your own bubble. Listen, I had a fantastic environment that I worked in, but I had a crappy boss at one time, you know, working the Orlando Hard Rock Cafe. I worked for a general manager who just did not care for me being there because I was getting paid out of the corporate sports center. I was an entity that was thrown onto this person's management team whenever there was an opening. I got to go and do that and travel and hang out with all the people on the other side of the planet. And then I'd come back and run shifts. And so this person just didn't like that. And so they put me on the worst shifts possible. I had no department responsibilities, but in my mind, I thought, you know what? In lieu of leadership, I'm going to lead. And so my shifts were absolutely a blast. I would either create, contest or fun or do my pre meetings, we call them pre shifts. Outside or underneath a piece of memorabilia when that person wasn't around, I just had an absolute blast. But I also knew full well as long as this person is here, I'm probably not going to be able to move up. And ultimately, I outlasted the person. That person's not even with the company anymore. So I do think you're going to struggle if the top person isn't in that same mindset. But I still think a single person with some great ideas, you can start a cultural revolution. No doubt.
- [43:58]
Unknown
I agree with you firsthand, having lived that experience. However, I did learn the hard way and I had some bad bosses, right? And I said, I don't care. I'm in charge of the sales organization. I can make this, you know, the best performing sales organization in the industry and made it happen. However, you can only control an impact so much and you just have to pay attention to what that threshold is because there are so many People, I was one of them that just wanted so badly to impact and create change and, you know, just knew that it was gonna work. And get. When you get so excited and invest in something and know that potential, you don't wanna see that some obstacles actually cannot be overcome. And just that one, in my mind, it's crystal clear. If you have a CEO at your company, that is fine with toxic environments, that is fine with, you know, corporate BS and political games, that is the culture. And you might be able to change your one department, but in the end for your next move, move on to another organization or like you said, move on to your own. Create your own thing, because you don't want to be banging your head against that wall.
- [45:01]
Heather Monahan
100%. I am with you 100%. And we've done that. Both you and I have done that.
- [45:05]
Unknown
Yeah, but that hasn't been easy either, in that I was so used to. And I know you were too. When you're in a corporate environment, you have massive teams of support and massive assistance and people you can reach out to for it help or whatever it may be. And then suddenly going from that to working for yourself alone. Wow, that's a seismic shift.
- [45:27]
Heather Monahan
Well, and you said it best too. I think it's easy for me, and probably for both of us to say one thing, but there might be people in the audience thinking, I need this job. Like I have only a specific skill set. I fell into this gig for whatever reason, I need the benefits because I got kids, my husband, wife, significant other, whatever it is, aren't working. Whatever it is, it's not easy to just say, if it's not working for you, you need to bail. But to your point, I think you can have the mindset, maybe it's a year from now. The plan is, I've got an exit strategy. I'm going to find something that I will either fall madly in love with and I'll go and work for a person that fits my values, or I'm just going to go start my own thing. And maybe it's two years, maybe it's five years. Whatever it is, it's not easy to just say you need to bail out of the thing, but you're also going to be miserable if you stay there. You're going to look back 5, 10, 15 years and go, why did I do that? You spe more waking time at work than you do anywhere else. Why would you want to spend time somewhere where you weren't madly in love with it and you didn't appreciate the Boss, listen, I worked for a Marriott residence inn. I love that brand. But I worked there as a housekeeper for three hours. I just knew that wasn't my gig. I gave it my shot and it wasn't because of a person. I just knew that that wasn't for me. I'm either very short term, I decide very quickly or I'm a long termer, I'm usually three to seven years and hard rock. It was a little bit different, it was a couple decades. But in general I had to have a boss that supported me or I'm just not going to be there long. That's just the way it is. And I do think people are getting better. I think brands are getting better. It does shock me, honestly, when I see somebody who is still trying to muscle results and stomp on people and get what they're looking for through threats and punishment and fear. It blows my mind that that still exists. Because the kids today, I say the kids, not just the millennials, Gen Z, my kids that are now working in the industries, they'll laugh at you. They will just totally just leave and go somewhere else because they can if they're a rock star. Rock stars can always get another gig. So I'm with you. I don't think people should be wasting their time. If you're stuck somewhere and you think you've got to have this job right now, that's cool, totally get that. But start looking to see what does the future look like for you. Where can you start to make those moves that in six months, a year, two years from now, you're in a much better, healthier environment?
- [47:47]
Unknown
Oh, that's so the best advice, Jim. Tell us where can everybody find you? Where can they get your podcast? How can we get ahold of you?
- [47:53]
Heather Monahan
Oh, thanks for asking. Yeah, I think all roads lead to my website, which is my last name is Knight K N I G H T. It's knightspeaker.com you'll see a whole bunch of information on there about my speaking stuff and my book already talked about culture that rocks. You can grab it through there. It is a how to business book. It's got a lot of like I said, music orientation and some fun rock and roll stuff. But I'm looking to really give people some meaty stuff to take with my podcast is called Thoughts that Rock and that's a free weekly podcast that I do with my co host Brant Menzoir. We have people from all walks life on there and the goal is we try and provide two pieces of life changing advice in about 30, 45 minutes. And we've had some of our similar guests on each other's shows, on yours, Heather as well. But I'm just having a blast doing what I'm doing. But thank you so much for the opportunity.
- [48:41]
Unknown
Well, thanks for being here, I appreciate it so much. And we'll be right back.
- [48:45]
Jim Knight
I asked you to try to find your passion. And we're back. And I am answering a couple of really good questions that came in this week that I wanted to share with you.
- [48:55]
Unknown
Okay.
- [48:56]
Jim Knight
I've been getting a lot of questions on LinkedIn, DMS from people about basically I've been fired, I've been furloughed, I've lost my job due to Covid, you know, do you know anyone that's hiring in blah blah, blah industry? And what they're saying is basically sort of it would have been like if when I got fired from radio, me saying I need another radio job. Well, the difference is I, I had signed a non compete, which these people haven't. So a little different, but it would have been the same thing. Right? So saying you get furloughed or laid off from X industry and you want to stay in X industry, the first thing I respond back to everybody is why do you want to stay in that industry? Why is this your goal career? Is this your dream life? Were you living your best life, loving every day? No, of course they weren't. Right. I wasn't either and I get it. But it's just what we know. And so often people just want to stay in the what we know, the familiar zone, which is death zone in my opinion, now that I've stepped out of it. So one thing I want to share with you is open your eyes and pick your head up beyond your one little bubble, your tiny little world you live in. I've done that, I've made that leap. And now I realize it's vast what is available out there to you. But for so long I lived in just the radio media bubble, nothing outside of it, completely unaware of what was happening outside that industry. And I really challenge you. Look beyond whatever it is, the niche you own, the industry that you're rocking, that you really feel like this is your space, pick your head up and start learning about other industries out there. And you can do that through talking to other people, reading trades, there's so much available to you. Just please challenge yourself to do that because I can't tell you how many of these messages I'm getting right now. And I, I really want to Challenge people beyond that. That's the opportunity to look beyond what else is possible out there instead of stay head down and just what you've been doing. Okay, so I've got a DM on LinkedIn. I'm a certified professional life coach, I've signed with a publishing company, finishing a book. And right now I'm finding myself unemployed due to Covid. And I'm trying to find a job, but really find a career because I have a high level of income. It's not just about finding a job, it's about my career growth. This has been super hard. I'm panicking. I can just hear in this person's voice and the way they're writing. Okay, not good. This is not a time to panic. And I understand. I was there. Hello, I was there. So. And I tell people this, having been there, this is a time we've got to Calm yourself down, You've got to breathe. Find people in your life that calm you down, that support you and encourage you. Right? Get rid of everybody else, claim your space, put yourself first and let people know what you need right now. I remember I said to myself, my son, right now is not the time to come to mom with issues. If you need to deal with issues right now, please speak to your father. I've got to take care of myself. I mean, I really let everyone in my life know, here's what's going on. I need a month. I need to get my thoughts together. I need to care for myself. I need to calm myself so I can find solutions. Because I know I am my most creative, my most powerful, my strongest. When I'm taking care of me, when I'm sleeping, when I'm working out, when, when I'm journaling, when I'm doing things that help me to feel good, whether it be peloton, whether it be running, whether those are the things that were for me. Maybe for you it's meditation, maybe for you it's listening to music. I don't know. But you gotta step into whatever that is for yourself, okay? Hey, Heather. I know what I need to do. Keep my mindset straight, cry it out, freak out and get back up. And that's what I tell my clients. And now I'm telling it to myself. I'm a single parent, so I am falling back to fear. I totally get and respect that too. Anyway, I feel like I'm being pulled to do what I do best. And really what has been my dream, making the coaching business the full time position and helping others and finishing my Book creating a speaking platform. Basically a lot of what you do, I know you have had fears and challenges as well and I can relate to the haters. I've got those too. Well, heck yeah. That must mean you're doing something right. Okay, I was wondering if you would have time to speak to me about this. So I respond to the person. Well, tell me what is the question that you have? I'll answer it in my podcast, of course. Okay, well, when starting out, I know the obvious answer is to stop over analyzing and just jump in and believe in your vision. But when faced with immediate financial needs, income, other than me saying, okay, I'll jump, but God will you provide and then hope it works out, what would be a few strategies for launching fast for an immediate roi? Okay, so here's how I'm going to respond to that. That yes, I was in the same situation. Yes, I'm a single parent. Yes, I was panicked. I was all those things, right? So I've been there and other people have been there too. And I'm going to always go back to this. 97% of people will go to work for the 3% that had the courage and ability to leap and figure it out along the way. That is hard. There is nothing easy about it. There is nothing safe about it. I still live in that space now and I'm almost, almost three years in working for myself. Here I am, I'm on a weekend away and I'm in the hotel room recording my podcast, right, while everybody else is out at the beach. When you work for yourself, you are working all the time and it is not easy and it is super scary. And when the pandemic hit, my entire speaking business evaporated and I had to reinvent my company overnight. And I was petrified and I cried and I got scared and I got on the pellet and I started coming up with solutions and ideas and brainstorming and then I started posting. And then I created this program and I launched my mentoring program May 1st and that program killed it. And I guaranteed the results. I did 100% money back guarantee, which I still offer now. And then my June program, I took the pricing up because I saw people were getting amazing results and they weren't even blinking at the price. And I had amazing results in June. I did the same thing in July and we're having amazing results in July. July. And that, that's when I decided I have to launch an executive level high ticket coaching program because I'm working with C suite executives. I'm Also working with stay at home moms. I'm also working with salespeople. I'm working with people in a broad spectrum. But there are some people that when I am giving them strategies, that they're implementing their companies, they're seeing substantial revenue gains. Well, it's got to be worth my time and valuable to them, as valuable to them as it is to me. So I launched my high ticket, one on one coach coaching, executive coaching program and I offer 100% guaranteed money back results. And you know, I went all in on this and now I, I've really begun to pivot and change my business, which has been exciting and rewarding in a very different way, in this new coronavirus way where, where you can't really travel, right? So there's never going to be a time until you're many years in where you've got things established. And even then, when the next pandemic hits or the next whatever hits, you're going to be faced with these challenges. You have to make the decision. You have to sit alone in the dark and decide, is this worth going all in on? Five years from now, when you look back on this time in your life, will you say, I am so glad I took a safe job, quote, unquote, safe job back in corporate America working for someone else. Or will you say, I'm so proud of myself, I took the scariest, this leap of faith and went all in on me.
- [55:50]
Unknown
And here's the thing, no one can.
- [55:51]
Jim Knight
Make that decision for you. No one. You are the only person that has that answer. I don't have that answer for you. I'm not sure if this is the right leap for you. If being an entrepreneur is what you should do, only you can answer that. You need to get real with you. And so what I did was I looked at my savings, I looked at how much Runway I had and I just said to myself, I need a product to sell the day that I got fired or two days later, whatever it was. And I said, I know I can sell. So look at what you're great at, right? And lean into that. And I said, if I can find something to sell, I can make money. And that's all I knew. So I thought, okay, speed to market. I'm going to write a book. I can do that fast. I can, I'll figure out a way to flip and self publish this thing faster than anybody has. And I believe I did. And I wrote Confidence Creator and I brought that book to market. And then I, I googled, how do you Sell books. And I saw speaking engagements was one of the top ways. And I thought, oh my gosh, easy. I'm a great speaker. I've been doing it forever. And I started cold calling businesses like a maniac. I'd call probably 50 companies a day and offer to come and speak for free. My goal was to sell that audience everywhere. I went my book. And it worked. And so I started driving revenue, you know, so I just went all in. And then that opened my eyes to this whole new business, business that I didn't know existed, the speaking business. And then I started getting paid $10,000 a speech. Suddenly I wasn't there to hustle the books. I was there for my speaker fee, right? Yes, the books were selling and that was great. But I was making less money on the books, a lower price and lower cost item, and making more money. And then I started getting paid more for my speaking engagements. And then more referrals came in. Then I learned about agents, and then I started pitching myself to eight. But what I'm trying to explain to you is there's, there's levels and tiers of. I didn't know any of this. I had to jump and create a product and start running with that product to learn about these other opportunities. That's what led me to the podcast. That's what led me to creating an online course. That's what led me to giving my TED Talk. All these things I didn't know about the day that I was leaping. I just knew if I can create a product, I will find a way to sell it. So ask yourself those questions. Know this. I didn't know I was going to do all these things. I didn't know I'd have a podcast. I didn't know I signed with HarperCollins leadership for my second book. I didn't know that I would give a TED Talk. I didn't know that I'd launch online executive coaching programs. I didn't know any of these things. And it's funny, recently I was looking at my website with someone, and when I launched my website, my website was supposed to just be about being in the C suite in corporate America, because I launched it the last year I was a chief revenue officer and sharing the tips and hacks that I had created and come up with in order to break the glass ceiling to help other people do the same thing. That was it. So when you launch with that initiative, let me tell you three years later, when you have a book that you sell on the site, when you have executive one One on one coaching programs on the site. When you have a confidence video, video course on the site. When you have a mentoring team program on the site. When you have a TED Talk on the site, when you have a speaker business on the site, when you have a podcast on the site, when you have. You're getting the gist of this. In three years my company has evolved so flipping much. My website can't support it anymore. And I'm giving you that visual so that you understand. The day that you go all in on this, we don't know what's ahead of you. You don't know what's ahead of you. I didn't know what was ahead of me. I said, still don't know what's ahead of me. I'm getting into a partnership right now with HarperCollins leadership. I've never worked with a publishing house before. This is all new. I don't know where this is going to take me. That's sort of the beauty of it. It's stepping into the uncertainty and finding peace in the uncertainty. It's so crazy and so completely polar opposite than being in corporate America. However, I will always go back to this. You are not safe in corporate America. I always thought I was safe. It's well lit, it's linear bs. At any point in time a pandemic can hit and half of the staff will be let go. At any point in time, you might be working for a non visionary CEO and the company goes under, delisted or is bought by another company. New leadership comes in, you're out. Know this, you will only ever be secure when you are in charge of driving your revenue. When you believe in yourself, when you are confident in you. I am not confident in what's happening out in the world. But I can tell you this, I go all in on me. I am confident in me because I continue to get back up. Believe in me and step into the value, the unique value that I bring. I won't have a price issue with competition because I don't have any. And create that space for yourself. Be that unicorn. What is it that's so unique about you? Get testimonials and reviews and rock them. What product and service can you sell? Can you guarantee your result? Figure out a way that you can't be beat. Step into it, own it and flipping. Go for it. What is the worst that happens? And I hear you, you're a single mom, you're a single parent and you don't know how you can handle it financially. I didn't either. And I swear, some days I. On bad days, I start to question it again. It doesn't go away entirely, right? It's about getting back to your center. Why are you doing it? What can you do differently? How can you have speed to market? What product can you sell? How can you showcase those reviews and testimonials and put them to work for you? So ask yourself those questions, get real with yourself and figure out what your answer is. My answer was to leap. It was the scariest thing professionally, I. I've ever done. However, I'm super grateful that I did it and I'm so proud of myself. So whatever decision you make, I'm here. I'm sure you'll be with me week in and week out. I hope you keep me updated. So ask yourself that question, get real and let me know what your answer is. Okay, the next question I got was around, how do you self publish a book? Here's the thing, you guys, if you know me, you know this. I Google everything. I'm not saying I, I have some master cheat sheet on life. I don't know. I didn't even know how to write a freaking book. I had to Google, was it even legal for me to write a book if you weren't an English major or whatever? I didn't know I was an executive in media. I didn't know if I could write a book. So the first thing was sit down being disciplined about writing and just get it on paper. Number two, hire someone ahead of you that's done it before. I hired an editor who'd written 19 books. He was way ahead of me. He helped me figure out how to map the book out, how to lay the book out, and how to improve it beyond where I had it. Then I googled, how do you self publish? I found a company called Scribe Media. There's actually an entire episode that I did about this. So if you are interested in more detail around self publishing, go to the episode with J.T. mcCormick and check it out. Because he's the president of Scribe Media, he has become a friend and really was great for me to work with. I was brand new in the self publishing business, had no idea. I didn't have any contacts, which stunk, right? Because I had just left the media world where I had a million contacts and my name really carried some weight. And then here I was as this nobody in the book business. And things went wrong, right? The COVID came out wrong. There was a delay. The gosh, there's so many issues that arose. However, in the end. I am so proud of the book that I have. It's got got three mistakes in it and done will always be better than perfect. I love my imperfect book and I love the impact that it has on people's lives and I'm super proud of that work. So for me, I worked with Scribe Media because they offer an a la carte business. I already had the book done. I didn't need someone to write it for me. I found my own editor. I had that done, but I didn't know how to find an ISBN number or how to upload it into Amazon or how to utilize a strategy to make it a bestseller. I didn't know any of those things. However, there are plenty of people out there that do. People that had been in the book business their whole career, like my friend J.T. mcCormick. So again, if you are really interested in detail on self publishing, check out that episode with J.T. mcCormick or feel free to just reach out to Scribe Media. You're more than welcome to drop my name, but you know they have an a la carte option, so if you want a ghostwriter, they've got one for you. If you simply have a book that's done and you want them to help with the COVID design, they've got that for you. If you just need ISBN layout and uploads to Amazon or if you want hardcover books, they'll point you in that direction. So they really were that conduit for me, that middle person to help me connect the dots. Yes. I still had to pay for all of the hardcover book runs and you know, figure out how many hardcover books I actually want. You know, and there are price point differences and deals around how many books you buy and it was just navigating murky waters for me. But I'm really grateful for the direction and support they gave me. They were a great partner. There's many companies out there, by the way. This is the one that I worked with. I thought they were great to work with and there's plenty of others. So do your homework, but then just pull the trigger, take action and bring it to life. Because everybody's got a book within them and, and the world deserves to hear your message or at least have access to it. So make the call, check out the company, pull the trigger, bring the book to life. I'm so glad I did. And if you have not checked out my team coaching program yet or my executive coaching yet, you can go to my website, heathermonahan.com there's a drop down for my video course, there's a drop down for my team coaching program, my monthly team coaching program. You can sign up for the August program now. And there's always the ability to fill out the form and talk to me directly about the one on one executive coaching, which I'd love to have you sign up for. Check out my testimonials. They are amazing. All right, so I hope this episode was helpful to you. I hope I answered your questions and as always, you can shoot me any questions at my website, heathermonahan.com or on any social media. Heather Monahan would love to hear what you think of the show. Please, please leave me a rating and review and share with your friends. It would mean the world to me. Until next week. Keep creating your confidence. I'll be right here running alongside you. I decided to change that dynamic. I couldn't be more excited for what you're gonna hear. Start learning and growing. Inevitably something will happen. No one succeeds alone.
- [66:12]
Heather Monahan
You don't stop and look around once in a while. You could miss it.
- [66:15]
Jim Knight
Come on this journey with me.