A (30:13)
Yeah. So the tone scale is something that I learned back when I was studying the art of communication, right? So effective communication requires multiple components. So in order to communicate effectively, I have to have intention, right? I intend for you to hear me, I have to have your attention, right? This is where my wife gets it twisted all the time. Me and my wife argue about this because she has the intention to be heard, but she'll talk when she doesn't have my attention and the communication doesn't work, she's like, you're deaf. I'm like, no, I'm not deaf. You just didn't have my attention. I'm watching tv, I'm watching a podcast football game, or I'm playing with a kid, right? So we have to have both. We have to have intention and attention in order to communicate effectively. Now, we also have to keep in mind something like space, right? There's got to be. We have to be close enough to where you can hear me, right? Space and volume close enough to where you can hear me, but not too close. If I'm all in your face, then you're all distracted, we can't communicate. If I'm too far away, we can't communicate because you can't hear me, see my body language, so on and so forth, right? So these are all different pieces of communication that I learned a long time ago. And one of the most valuable attributes that encompasses all of that is the tone scale. So the tone scale allows you to get an understanding of where the other person is. And then depending on where you're trying to take that conversation, you always want to be within two points on the tone scale of this person that you're talking to. So I'll give you an example. If somebody's really down in the dumps, they're depressed, they're grieving, there's a loss, something like that. They're really low on the tone scale, right? Like really low on the tone scale. Maybe a one or a zero. Even if you come to that person bright eyed, bushy tailed, up here at a nine, full of energy, like, everything's gonna be all right, girl. They're in a better place now, like all that stuff, they're gonna be like, get the heck outta here. You're too far removed on the tone scale, they can't connect with you. They won't listen to you. They will shut you out 100%. You're too far away. Now, on the other hand, we want to bring them up, right? We want to cheer them up. And so what we have to do is, if they're at a zero, we've got to be at a two. We got to be within two. So we're up the scale a little bit. We're a little more upbeat. We're not going to go wallow in the pits with them. That doesn't do them any good. We don't want to be at a zero. But we want. We. But we don't want to be at a nine. So we got to be at, like a two, where we're a little brighter, maybe a little bit more positive aspect. But at the same time, we're compassionate, we're understanding, right? And we can sit down and maybe put our arm around our friend, and we can listen, encourage, right? Advise and develop. We can do that, and we can really take the time. Versus being all just crazy, suck it up, get over it. What do my friends say? Suck it up, buttercup. Right? This stuff doesn't necessarily work. Now let's go to the other side of that. When I was in the car business, I used to get. Some of our customers were really angry, right? They buy a car, something goes wrong. You know, a lot of things can happen in an automobile, for sure. And so they come in super angry, like, hot, like, ready to fight, right? They're at a nine tone scale, fully agitated. Agitated, fully activated. Now, if I come at that person at a nine, we're going to fight. Simple as that, right? We're going to scream at each other. They're screaming, I'm screaming. Everybody's at a nine. We're not going to be able to communicate. It doesn't work. Also, if I come to them at a 2, where I'm like, oh, Heather. Yeah, I completely understand, Heather. Yeah, Heather, We'll. We'll take care of it or. Or whatever. If I come to you at a 2, we're not gonna be able to communicate either. Because you're like, why aren't you taking this seriously? Like, my family almost died out there, right? So they get more mad, too. So what you have to do is you have to come in at a 7, because I do want to bring them down from a 9. I don't want them to stay at the 9. I want to bring them down from a nine, but I'm not going to bring them down by being passive, by being any of those things. So instead, we have to come in stern, right? Coming in a seven. We have to say, hey, look, Heather, I completely understand why you're agitated about this. If I were you, I'd be agitated about this, too. Totally, 100% get where you're at. But here's the thing. As long as you're waving your arms and screaming around, we're not getting anywhere. So what I'm going to do is I'm going to need you and I to agree that we're going to bring this down just a little bit, and we're going to have a conversation where we're going to get you the results that you ultimately deserve, right? Now, when you come at somebody like that, you can communicate with them, then go, okay, this person understands the urgency of what I'm saying, and they're doing this in a way that they can now bring me down. So tone, scale, and making sure you're within two of that person, whether you're trying to bring them up or to bring them down is one of the things that I learned that is, I mean, dramatically impacted my ability to communicate with people at all levels across that entire spectrum. And so, yeah, you guys can look it up. Look up tone scales. You can see all the differences where people are at, but it's really important that you understand the frequency that the other person is vibrating at. Right? We are all vibrating at a frequency. If you look at it from atomic level, everything's in motion at all times, and those vibrations shift. Sometimes it's more frequent, sometimes it's less frequent. It's all attached to our emotion, right? It's all attached to what's going on in our surroundings. And so having an understanding that we have to get roughly on that same frequency in order to be able to communicate is a huge deal. I'll give you an example. Radio station. If you're listening to a radio, and I know some of your young people probably don't even know what a radio is, but if you're listening to a radio, you have to tune in to the exact frequency in order to get a clear signal. Now, if you're real close, if you're like, within one, you might get a fuzzy signal, right? If you're two or three away, you're not gonna hear it, period. Like, it's. You're going to a completely another station or channel. And that's how it is with human beings, is we have to dial in that frequency and at least get really close if not spot on to the same level that other people are vibrating at in order for them to hear us and for us to be able to hear them.