"If you don't enforce it, you're giving permission."

Notable Moments

[03:02] When a High Performer Breaks the Rules

[03:46] Having the Hard Conversation with Clarity

[05:16] Why Favoritism Destroys Culture

[08:06] What Behavior Signals to the Team

[09:56] Why Leaders Must Enforce Standards Consistently

What do you do when your best employee refuses to follow the rules? In this episode, Lee Cockerell, retired executive VP of Walt Disney World, explains why leaders must enforce policies consistently, even with top performers. Allowing exceptions sends the wrong message to the team, weakens culture, and creates long-term problems. Strong leadership requires clear expectations, fairness, and the courage to have difficult conversations.

Read my blog for more from this episode.

Resources

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

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You Must Enforce the Rules Even For High Performers