Welcome to CS Shift, the podcast that goes beyond retention with strategies for Customer Success that work in the new era. I’m your host, Nandi Dossou, Customer Success executive, team builder, and passionate advocate for growth that’s both measurable and human. On this show, we cut through the noise and focus on what actually works: how to lead your CS team from adoption to expansion, how to drive net revenue retention, and how to equip your people and yourself to thrive through it all. Whether you're a CS leader under pressure to deliver growth, or an individual contributor ready to grow your impact, this is your space. Let’s make the shift together.