Podcast
CS SHIFT
Hosted by Nandi Dossou · EN
Welcome to CS Shift, the podcast that goes beyond retention with strategies for Customer Success that work in the new era.
I’m your host, Nandi Dossou, Customer Success executive, team builder, and passionate advocate for growth that’s both measurable and human.
On this show, we cut through the noise and focus on what actually works: how to lead your CS team from adoption to expansion, how to drive net revenue retention, and how to equip your people and yourself to thrive through it all.
Whether you're a CS leader under pressure to deliver growth, or an individual contributor ready to grow your impact, this is your space.
Let’s make the shift together.
12episodes
Episodes
Newest firstAll episodes
Mastering Expansion: Four Indicators Every Customer Success Leader Must Know
Sep 2400:09:36Tap to summarizeAs CS leaders, we all want growth, but let’s be honest…By the time we talk about expansion, it’s often too late. The customer has gone cold. The opportunity has slipped.Why didn’t we see this coming?In this final episode of Season 1, I share:✅ The 4 early signals of expansion readiness✅ How to proactively surface upsell/cross-sell needs✅ Why QBRs, champions, and usage surges matter✅ Practical tactics for SMBs and Enterprise alikeThis one is for the CS leaders who want to drive growth without sounding like Sales - and help their teams spot opportunities before someone else does.
Transcribe →Breaking the Silos: Growth Starts with Cross-Functional Alignment
Jul 30, 202500:13:51Tap to summarizeAs CS leaders, we’re often held accountable for retention and expansion. But those outcomes depend on more than our team.We must break down silos between departments to enhance growth effectively. Alignment doesn’t happen organically. It happens intentionally and CS leaders have to drive it.We’re the connective tissue of the customer journey. And that journey crosses way morethan just Sales and Product.In this episode I share how to align with 6 cross-functional teams that impact retention and growth.
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