Today on our show, Gagandeep Gadri, Managing Director, frog, joins us to discuss the future of customer experience. We examine the gap between what organizations believe they offer and what customers actually feel they’re getting. Plus, we dive into the rise of AI in business and the co-evolution of human-AI chemistry. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co/) Find episode transcripts and relevant info. (https://www.frog.co/designmind/design-mind-frogcast-ep-56-the-future-of-customer-experience) Featured in this episode: Futurescape: Artificial Realities (https://www.frog.co/designmind/futurescape-2026-artificial-realities-human-ai-chemistry) Resonance AI Framework by Capgemini (https://www.capgemini.com/solutions/resonance-ai-framework/) Unilever: Creating Consumer Insights at Scale (https://www.frog.co/work/creating-consumer-insights-at-scale) The New Lines of Luxury Report (https://www.frog.co/designmin...