Transcript
A (0:00)
What does it look like to demonstrate Uncommon Care in the way that you design and build an interface?
B (0:06)
All of these details communicate to you. Josh really cares, like about design or about this experience and that builds trust, that builds, like perceived value. Your affinity to this product increases because it works just a little bit better or differently than you expect it to. Just going the extra mile is communicating to your user like, I value you, your time and I care about you.
A (0:27)
How do you collaborate with AI to nail the finer details of craft?
B (0:32)
What I think we should all be trying to push towards now that we have tools that help us like go further and we can get there faster and we can explore more surface area and we should use them for things like this. So instead of creating more scope, right, how do we take the limited amount of scope that is really essential and just execute it to a bar that, you know, folks maybe haven't have never seen before.
A (0:52)
Welcome to Dive Club. My name is Rid and this is where designers never stop learning. Today's episode is with Josh Puckett, who spent nearly two decades designing products like Wealthfront, Dropbox and helping dozens of startups. And recently he released Interface Craft, which is a library of everything that he's learned along the way about designing with Uncommon Care. So I asked him to share some of those ideas with us today. It's a super practical conversation with a lot of screen sharing and I wanted to start by having him walk us through the onboarding flow because it is truly world class design.
B (1:31)
If I'm marketing a course about, you know, Uncommon Care, really going the extra mile, really, you know, trying to lean into the originality that we can kind of create and express ourselves with. It was important that onboarding feels like special, right? So then that's where I came up with this idea of library cards. Like, well, what if I gave everybody a library card that they could, you know, customize or sign, take away for themselves? That would feel like a fair trade of like cool pre. Buy this thing that there's really no content for and then great, you get a little token. The other thing in my mind was like, how do I take over design? Twitter, like, how, how does this go viral in a way that feels unique? And you know, there are obviously aspects of onboarding that other folks have done, like Arc Browser or, you know, Dropbox back in the day. Many onboarding experiences give you some token, but I haven't seen any really kind of take over in the way that I wanted to. And so there's a combination here of me designing things, but then Also allowing you to express yourself in the form of signature. So perfect. This is the flow for you would come from stripe, and then you would see this, right? For most folks, they see this message. There was something I wanted to do for folks I knew personally where I actually wrote them a small personalized file. So on the off chance that they bought this and signed in, they would see something like this from me. That's another example of, like, cool. I have a bunch of time with AI now that I can, like, do. Why not write 50, you know, messages to folks I know? And that was the most fun of this for me. It was like, oh, yeah, there's all these people I've worked with who have influenced me, who have taught me. It didn't start out like this. When I first started exploring, I was like, what if I just had, like, five cards and you can just pick one and sign it? Right. Obviously, this prototype is, like, super janky. That's fine. Like, all I'm trying to figure out here is the mechanics of, like, does it feel good to fidget with cards in this way? Or, like, does it feel a little bit limiting? And what I didn't like about this is one. It kind of communicates that there's only five different cards to pick from. And I had an idea for more colors, but just didn't feel quite as exploratory or. Fidgetability is one attribute that I've tried to imbue in the whole product. Like, there are things that feel tactile. You can move with them. You can, like, select them, invoices, a real piece of paper that unfolds, if you want that. And so this didn't feel quite right. I mean, directionally interesting. And you can see I was starting to explore these generative graphics, like, on the cards themselves, but then where I ended up going was like, well, it should just be an infinite canvas. Like, once you get in here, you can just scroll, like, any direction. There's only 14 color combinations, which is kind of a lot. But when you present them in this way, it feels like, okay, cool. Yeah. And I want to, you know, scroll and, like, pick one. Which one is right for me? There's something for everybody. Right? There's, like, classic. All right, You're a designer. Pick black or, you know, cool. I want something a little bit more, you know, colorful. Right. And so this is another example of, like, this feels kind of fidgety, like, being able to, like, select the card. Cool. That card transforms into what you're actually doing. So, you know, you can edit your name, then you can sign your card. And so this was, I think, the big reason why that's a horrible signature. Some folks shared recordings of them, like trying to sign it. And folks spent like minutes trying to come up with the perfect signature. And I think that's the aspect that really helped people want to share it. And one reason why this kind of went viral was because in addition to me designing, you know, a graphic and you can pick a color, you could express yourself, maybe you just want to sign it, or maybe you want to draw a smiley face or like a piece of art, some people drew different scenes on it. And so that co creation, I think helped it feel more personal to people and is what made it kind of resonate so much of like, okay, all I did was this random course from this rando that I don't know. But then I'm already now feeling like a kid again, getting to craft and make like an actual library card. At this point, when people had bought, I had no content yet. Library didn't exist. What I then had to do when once the library came out, there's about five weeks, actually, no, it was almost exactly four weeks. I launched the website on January 13th, day before my birthday. And then the Library opened on February 10th. And so between that time, you know, I was obviously creating the course content and the platform. And so once folks came back, I felt two things. One, a bit of pressure to like, okay, how do we, how do we raise the bar again? You know, once you have access to this, how do you actually one, use that card that I gave you. That feels very real and physical. And how do I take it even further? Right?
