When you board a plane, flight attendants greet you with practiced smiles and seamless service. But there’s a lot of mental and emotional labor that passengers don’t see. Missy, a Hawaii-based flight attendant, takes Anita inside her world and shares stories from her close to five years on the job — from managing unruly passengers to dealing with medical emergencies. Travel journalist Natalie Compton also shares her reporting on the financial precarity some flight attendants face and how understanding more about their reality has changed the way she approaches air travel.

Meet the guests:

- Missy is a Hawaii-based flight attendant who is using only her first name since she's not authorized to speak on behalf of her airline

- Natalie Compton is a travel reporter for The Washington Post

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Dig deeper:

Natalie's reporting on the financial precarity of early-career flight attendants

Natalie's reporting on flight attendant training

Please note: This episode originally published on June 19, 2025.

The Hidden Labor Of Flight Attendants