Zack Tisch, Partner of Portfolio Services, and Molly Kalinowski, Vice President of Managed Services at Pivot Point Consulting, describe how the role of IT in healthcare has evolved from a reactive, support function to a central strategic component of business. As AI becomes more important, healthcare systems are navigating a challenging environment and recognizing the need for managed services partners to handle day-to-day operations so they can better focus on big-picture goals and priorities. Zack and Molly emphasize the need to drive incremental changes to streamline provider data capture and clinical documentation, which could lead to broader changes in workflows and patient outcomes.

Zack explains, "A lot of what we're doing today is really helping health systems of all shapes and sizes navigate this challenging environment. Whether it's financial pressures, dealing with cybersecurity and risk, or having to implement new technologies every day. Whether it's AI or technologies in the cloud, and really helping them navigate this new normal of healthcare, putting together five- to 10-year strategic roadmaps and plans."

Molly elaborates, "I would say there's a shift in that many organizations are very heavy on the strategic priorities, with AI being one of those. So we're seeing more of our clients needing to support those projects and long-term initiatives. And then they need a partner like a managed services group to really support the day-to-day breaks and fixes, and maintenance types of activities so that they can focus on those AI strategic initiatives."

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