Dr. Stephanie Lahr, Chief Medical Officer at uPerform, highlights the critical need for new ways to conduct health IT education. Traditional one-time training sessions for large groups are no longer sufficient for the constantly evolving healthcare technologies. Self-paced and personalized training is the way to meet users at their individual skill levels, freeing up training teams to provide targeted support and build organizational competencies, including how to effectively use AI.

Stephanie explains, "This idea, which we are seeing evolve rapidly, is that as we integrate technology into healthcare delivery, people need to understand how to use it, which requires ongoing training, support, and communication."

"It's really a way to think about doing just-in-time, as-needed, self-driven education based on the user for whatever needs might arise with the technology they're using in care delivery. Often, that starts with systems like the EHR and ERP, but it goes far beyond that. And we're seeing that more and more as different kinds of technologies find their way into healthcare delivery to support the care providers in what they're trying to do."

"Traditionally, we had this idea that we rolled out technology, and you did some training, which usually involved a classroom, a quick video tutorial, or maybe an online course or something along those lines. And it was sort of a one-and-done: you learned it, you went, you moved on, and you used it. And I think what we're now seeing is that the systems themselves are changing constantly."

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