Podcast
Estate Agency X Podcast - Rethinking Agency Agency Since 2017
Hosted by Estate Agency X · EN
This is the podcast for estate agency owners ready to challenge the status quo.
Hosted by Mark Burgess (CEO of Iceberg Digital, featured in Forbes, Sky, and global stages) and Rob Brady (Elite Performance Coach and TEDx speaker), the Estate Agency X Podcast delivers real conversations for those rethinking how they run their agency.
Whether you’ve been in the industry for years or are questioning the traditional model, this show is for you.
Every episode brings sharp insights from top-performing agents, entrepreneurs, and innovative business leaders. No fluff. No filler. Just straight-talking, actionable ideas on leadership, marketing, performance, mindset and transformation.
Recognised as the UK’s No.1 estate agency podcast and ranked globally in the top business shows, Estate Agency X is delivered to over 55,000 listeners each episode, leaders who don’t follow trends, they set them.
If you believe estate agency can be more purposeful, modern, and human, start here.
15episodes
Episodes
Newest firstAll episodes
Build a Faster Sales Pipeline (Natasha Candeias)
6d ago00:49:38Tap to summarizeSend us Fan MailIn Build a Faster Sales Pipeline, Natasha Candeias, founder of Property Progressors, joins the Estate Agency X Podcast to explain how agents can reduce delays, prepare sellers earlier and protect more sales from falling through. The conversation covers seller protocol forms, stronger deal qualification, buyer communication and the importance of setting transactions up properly from the beginning.Natasha also discusses building Property Progressors, leading a growing team and creating the capacity to focus on the future of the business. This episode is for agency owners who want a stronger pipeline, better customer experience and more time for their negotiators to list and sell.Follow the Estate Agency X Podcast and share this episode with another estate agent.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →Build an Agency Beyond You (With Adrian Lomas)
3w ago00:47:05Tap to summarizeSend us Fan MailHow do you grow an estate agency without remaining at the centre of every decision? EOS implementer Adrian Lomas joins Estate Agency X to explain how a clear vision, genuine core values and a consistent operating system can create greater focus across a leadership team.The episode explores right people in the right seats, Level 10 meetings, 90-day priorities and the powerful relationship between a visionary owner and an operational integrator. Adrian also shares how these principles helped him rebuild, scale and eventually exit his own business.Follow the Estate Agency X Podcast and share this episode with another ambitious estate agent.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →The Power of the Right Network
Jul 300:35:31Tap to summarizeSend us Fan MailWhat makes a network genuinely valuable to an independent or self employed estate agent? In this episode, Estate Agency X explores how the right network can strengthen credibility, support growth and create meaningful connection between agents who care about customer experience and high standards.We discuss transparent performance, public trust, protected collaboration and why strong agencies are not defined by size alone. Discover how the right environment can help you develop your business, sharpen your proposition and learn from credible peers across the industry.Follow Estate Agency X for more conversations that help ambitious agents lead better businesses, and share this episode with another estate agent who should hear it.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →Built For The Harder Market (With Tom Turner)
Jun 1900:42:15Tap to summarizeSend us Fan MailThe market has changed, and estate agencies can no longer rely on the momentum that carried many businesses through the post-COVID boom. In this episode, Tom Turner from Pendle Hill Properties shares how his family agency became more disciplined, more data-led and more confident in a harder market.We discuss systems, follow-up, higher fees, buyer intelligence, accountability and why the old estate agency value proposition is no longer enough. For independent estate agents and agency owners, this is a practical conversation about building a business that performs when the market stops doing the work for you.Follow the Estate Agency X Podcast and share this episode with other estate agents who are serious about building stronger businesses.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →Why Agents Stop Growing (With Russell Jervis)
Jun 500:56:35Tap to summarizeSend us Fan MailIn this episode of the Estate Agency X Podcast, Mark Burgess and Rob Brady speak with Russell Jervis about why estate agents and agency businesses stop growing. Russell shares lessons from a career that started as a negotiator in 1987 and led to becoming managing director of one of the UK’s largest estate agency groups.The conversation explores people, process, recruitment, leadership, prospecting and the difference between activity and outcomes. For independent estate agents, agency owners and self-employed agents, this episode offers clear insight into what really creates sustainable growth.Follow the Estate Agency X Podcast and share this episode with other estate agents who want to build stronger businesses.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →Beyond The Old Agency Model (With Josh Smith)
May 2200:49:21Tap to summarizeSend us Fan MailIn this episode of the Estate Agency X Podcast, Mark Burgess speaks with Josh Smith from JAGS Property Group about building a modern independent estate agency. Josh shares his journey from corporate agency, to the self-employed model, to creating his own brand in Gravesend.The conversation explores database-led growth, professional video, social media, automation, operations, recruitment and how to improve client experience without building a bloated business. It is a valuable listen for independent estate agents and agency owners who want to understand what it means to move beyond the old agency model.Follow the Estate Agency X Podcast and share this episode with other estate agents who are serious about building better businesses.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →Raise Your Fees Without Losing Listings
May 801:04:11Tap to summarizeSend us Fan MailIn this episode of the Estate Agency X Podcast, Rob Brady and Mark Burgess discuss how independent estate agents can raise their fees without losing the right listings. They explore why fee resistance is often a positioning problem, how to build credibility before discussing price, and why a structured valuation pitch helps sellers understand the real value of choosing the right agent.The conversation also covers the shift towards AI-first estate agency, including contact intelligence, AI operating systems, property management workflows and what agency owners need to understand as team roles change.Follow the Estate Agency X Podcast for more insight on growth, leadership and the future of independent estate agency and share this episode with another estate agent who should hear it.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →Fix Yourself, Then the Business (With Ross Final)
Apr 2400:49:58Tap to summarizeSend us Fan MailIn this episode of Estate Agency X, Ross Final from Christopher Pallet, shares how 26 years in estate agency shaped his views on leadership, growth and what it really takes to build a strong independent business. From corporate beginnings to ownership, buyouts and better systems, this is a grounded conversation about real agency evolution.What makes this episode especially valuable is the link between personal change and business performance. Ross explains how improving his health, mindset and decision-making helped him lead more clearly, say no to the wrong work and create better results. Follow the podcast and share this episode with another estate agent who would get value from it.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →Why Old Agency Thinking Fails (With Cindy Slaughter)
Apr 1001:03:53Tap to summarizeSend us Fan MailCindy Slaughter from Avocado Estate Agents joins us for a straight-talking conversation on what modern estate agency really requires to grow.She shares the moment she walked into a sales pitch and walked out as Marketing Director and uses that to unpack the mindset shifts needed to build a stronger, more intentional business. This episode explores why most rebrands fail, what effective marketing systems actually look like in practice and how apprenticeships, when led properly, can become a genuine competitive advantage.The discussion moves beyond tactics into leadership, team development, and the reality of letting go of outdated ways of working. From developing Gen Z talent to understanding how AI will reshape roles in the near future, this is about building a business that’s aligned with where the market is going, not where it’s been.If you’re serious about growth and want a clearer way of thinking about brand, people, and performance, this episode will give you plenty to reflect on.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →500 Properties, One Lean Team (With Tracey Dumont)
Mar 2700:54:54Tap to summarizeSend us Fan MailIn this episode of Estate Agency X, Tracey Dumont of Harris and Wood shares how the business has built a 500-property portfolio with just 1.5 team members managing it. It is a sharp conversation on what really drives sustainable growth in lettings: intentional process, clear standards and a culture that supports performance on her 25+ year career.We also get into how to build a culture-first agency, why trusting your gut matters in leadership and recruitment, and how to bring accountability into the team without losing care, trust or connection. Follow the podcast and share this episode with another estate agent who wants to build a better business.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
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