Podcast
Estate Agency X Podcast - Rethinking Agency Agency Since 2017
Hosted by Estate Agency X · EN
This is the podcast for estate agency owners ready to challenge the status quo.
Hosted by Mark Burgess (CEO of Iceberg Digital, featured in Forbes, Sky, and global stages) and Rob Brady (Elite Performance Coach and TEDx speaker), the Estate Agency X Podcast delivers real conversations for those rethinking how they run their agency.
Whether you’ve been in the industry for years or are questioning the traditional model, this show is for you.
Every episode brings sharp insights from top-performing agents, entrepreneurs, and innovative business leaders. No fluff. No filler. Just straight-talking, actionable ideas on leadership, marketing, performance, mindset and transformation.
Recognised as the UK’s No.1 estate agency podcast and ranked globally in the top business shows, Estate Agency X is delivered to over 55,000 listeners each episode, leaders who don’t follow trends, they set them.
If you believe estate agency can be more purposeful, modern, and human, start here.
11episodes
Episodes
Newest firstAll episodes
Why Agents Stop Growing (With Russell Jervis)
2w ago00:57:24Tap to summarizeSend us Fan MailIn this episode of the Estate Agency X Podcast, Mark Burgess and Rob Brady speak with Russell Jervis about why estate agents and agency businesses stop growing. Russell shares lessons from a career that started as a negotiator in 1987 and led to becoming managing director of one of the UK’s largest estate agency groups.The conversation explores people, process, recruitment, leadership, prospecting and the difference between activity and outcomes. For independent estate agents, agency owners and self-employed agents, this episode offers clear insight into what really creates sustainable growth.Follow the Estate Agency X Podcast and share this episode with other estate agents who want to build stronger businesses.Leading Estate Agents of the World – Founding Members LaunchWe’ll soon be introducing the first founding members of the network.If you'd like to be considered for the launch event, register herehttps://estateagencyx.co.uk/leadingestateagentsoftheworld This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →Beyond The Old Agency Model (With Josh Smith)
4w ago00:50:10Tap to summarizeSend us Fan MailIn this episode of the Estate Agency X Podcast, Mark Burgess speaks with Josh Smith from JAGS Property Group about building a modern independent estate agency. Josh shares his journey from corporate agency, to the self-employed model, to creating his own brand in Gravesend.The conversation explores database-led growth, professional video, social media, automation, operations, recruitment and how to improve client experience without building a bloated business. It is a valuable listen for independent estate agents and agency owners who want to understand what it means to move beyond the old agency model.Follow the Estate Agency X Podcast and share this episode with other estate agents who are serious about building better businesses.Leading Estate Agents of the World – Founding Members LaunchWe’ll soon be introducing the first founding members of the network.If you'd like to be considered for the launch event, register herehttps://estateagencyx.co.uk/leadingestateagentsoftheworld This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →Raise Your Fees Without Losing Listings
May 801:04:59Tap to summarizeSend us Fan MailIn this episode of the Estate Agency X Podcast, Rob Brady and Mark Burgess discuss how independent estate agents can raise their fees without losing the right listings. They explore why fee resistance is often a positioning problem, how to build credibility before discussing price, and why a structured valuation pitch helps sellers understand the real value of choosing the right agent.The conversation also covers the shift towards AI-first estate agency, including contact intelligence, AI operating systems, property management workflows and what agency owners need to understand as team roles change.Follow the Estate Agency X Podcast for more insight on growth, leadership and the future of independent estate agency and share this episode with another estate agent who should hear it.Leading Estate Agents of the World – Founding Members LaunchWe’ll soon be introducing the first founding members of the network.If you'd like to be considered for the launch event, register herehttps://estateagencyx.co.uk/leadingestateagentsoftheworld This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →Fix Yourself, Then the Business (With Ross Final)
Apr 2400:50:47Tap to summarizeSend us Fan MailIn this episode of Estate Agency X, Ross Final from Christopher Pallet, shares how 26 years in estate agency shaped his views on leadership, growth and what it really takes to build a strong independent business. From corporate beginnings to ownership, buyouts and better systems, this is a grounded conversation about real agency evolution.What makes this episode especially valuable is the link between personal change and business performance. Ross explains how improving his health, mindset and decision-making helped him lead more clearly, say no to the wrong work and create better results. Follow the podcast and share this episode with another estate agent who would get value from it.Leading Estate Agents of the World – Founding Members LaunchWe’ll soon be introducing the first founding members of the network.If you'd like to be considered for the launch event, register herehttps://estateagencyx.co.uk/leadingestateagentsoftheworld This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →Why Old Agency Thinking Fails (With Cindy Slaughter)
Apr 1001:04:42Tap to summarizeSend us Fan MailCindy Slaughter from Avocado Estate Agents joins us for a straight-talking conversation on what modern estate agency really requires to grow.She shares the moment she walked into a sales pitch and walked out as Marketing Director and uses that to unpack the mindset shifts needed to build a stronger, more intentional business. This episode explores why most rebrands fail, what effective marketing systems actually look like in practice and how apprenticeships, when led properly, can become a genuine competitive advantage.The discussion moves beyond tactics into leadership, team development, and the reality of letting go of outdated ways of working. From developing Gen Z talent to understanding how AI will reshape roles in the near future, this is about building a business that’s aligned with where the market is going, not where it’s been.If you’re serious about growth and want a clearer way of thinking about brand, people, and performance, this episode will give you plenty to reflect on.Leading Estate Agents of the World – Founding Members LaunchWe’ll soon be introducing the first founding members of the network.If you'd like to be considered for the launch event, register herehttps://estateagencyx.co.uk/leadingestateagentsoftheworld This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →500 Properties, One Lean Team (With Tracey Dumont)
Mar 2700:55:43Tap to summarizeSend us Fan MailIn this episode of Estate Agency X, Tracey Dumont of Harris and Wood shares how the business has built a 500-property portfolio with just 1.5 team members managing it. It is a sharp conversation on what really drives sustainable growth in lettings: intentional process, clear standards and a culture that supports performance on her 25+ year career.We also get into how to build a culture-first agency, why trusting your gut matters in leadership and recruitment, and how to bring accountability into the team without losing care, trust or connection. Follow the podcast and share this episode with another estate agent who wants to build a better business.Leading Estate Agents of the World – Founding Members LaunchWe’ll soon be introducing the first founding members of the network.If you'd like to be considered for the launch event, register herehttps://estateagencyx.co.uk/leadingestateagentsoftheworld This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →The AI Operating System
Mar 2001:44:13Tap to summarizeSend us Fan MailIn this bonus episode of Estate Agency X, we’re releasing the audio from Mark’s talk at Iceberg’s AI Summit. It is a direct look at one of the biggest pressures facing modern estate agency: after years of CRMs, portals, social media and endless proptech add-ons, has technology made the job easier, or simply made the work feel endless?This episode explores why the real issue is not people, but capacity, attention and the architecture behind the business. Mark unpacks why the next competitive advantage will not come from another dashboard or disconnected AI tool, but from an AI operating system that can coordinate priorities across one central ecosystem. If you want a clearer view of where the industry is going, and what will become possible over the next 12 months for agencies willing to adapt, this is one to hear.Make sure you’re subscribed on your podcast platform of choice. It helps us grow the channel, bring you better guests, and keep raising the level of the conversations we share with the industry.Leading Estate Agents of the World – Founding Members LaunchWe’ll soon be introducing the first founding members of the network.If you'd like to be considered for the launch event, register herehttps://estateagencyx.co.uk/leadingestateagentsoftheworld This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →The £27M Estate Agency Lesson (With Russell Quirk)
Mar 1300:54:54Tap to summarizeSend us Fan MailWhat happens when an estate agent raises £27 million to reinvent the industry?In this episode of the Estate Agency X Podcast, Russell Quirk shares the story behind launching one of the UK’s early online estate agency models and the lessons learned from scaling, and ultimately, losing the business. The conversation explores leadership, raising investment, scaling challenges and the realities of disruption in estate agency.Russell also shares his perspective on the future of the industry, including the rise of self-employed agents and the growing noise around proptech. If you’re an ambitious estate agent or agency owner, this episode offers honest insight into what it really takes to build and grow a property business.Follow the podcast for more conversations with industry leaders and share it with other estate agents who want to build better businesses.Leading Estate Agents of the World – Founding Members LaunchWe’ll soon be introducing the first founding members of the network.If you'd like to be considered for the launch event, register herehttps://estateagencyx.co.uk/leadingestateagentsoftheworld This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →Estate Agency Has Hit Capacity
Feb 2700:47:42Tap to summarizeSend us Fan MailEstate agency hasn’t just become busy. It’s exceeded capacity.In this episode, Mark Burgess explains why manpower-based models can’t scale and why revenue per employee is the metric most owners ignore.From CRM limitations to AI operating systems, this conversation reframes how independent agencies should be built.This isn’t about replacing people. It’s about building properly.If you lead an estate agency, this will sharpen how you think.Listen now.Link to AI SummitLeading Estate Agents of the World – Founding Members LaunchWe’ll soon be introducing the first founding members of the network.If you'd like to be considered for the launch event, register herehttps://estateagencyx.co.uk/leadingestateagentsoftheworld This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
Transcribe →Breaking the Barrier Before the Doorbell (with Nigel and Luke Wharrad)
Feb 1301:05:43Tap to summarizeSend us Fan MailMost valuations start cold.In “Breaking the Barrier Before the Doorbell,” Nigel Wharrad and his son Luke explain how Town & City win instructions before they even arrive.From ignoring video marketing to landing instructions from a single 60-second clip, this episode explores how visibility builds trust before the valuation appointment.They also discuss:The shift from listing everything to selective growthWhy AI in estate agency should remove admin, not empathyHow brand clarity reduces portal dependencyAnd what modern independent agency leadership requiresIf you’re an estate agency owner rethinking growth, marketing or AI, this conversation will sharpen your thinking.Listen now and lead differently.Leading Estate Agents of the World – Founding Members LaunchWe’ll soon be introducing the first founding members of the network.If you'd like to be considered for the launch event, register herehttps://estateagencyx.co.uk/leadingestateagentsoftheworld This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/
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