“Life is short” is one of those cliches that gets thrown around with the idea that you should let things roll off your shoulders or not spend time analyzing the past.

The truth is, though, that life is longer than you realize because...

A person lives on in the memories of those who knew them, are familiar with their stories, and share these stories so that other people may know them too.

Frank Favaro’s grandfathers both died in 2004 when Frank was 27, but they are very much alive for him due not only to their stories, experiences, and lessons, but how they instilled in him both the values and the expectations that have simultaneously driven Frank’s success and sometimes gotten in the way of it.

His paternal grandfather, also named Frank Favaro, grew up fighting in a tough neighborhood to keep his lunch money, then had to fight to stay alive when the Mob took over his contract as a light heavyweight fighter, then went on to become a fighter as a union leader. Yet Frank Sr., who had a seventh-grade education, read poetry and discussed its lessons with his grandchildren.

His maternal grandfather, Jim Biggins, was the nicest guy you’d ever meet and showed Frank how to be a great husband and father. Yet Jim’s own daughter (Frank’s mom) got divorced and left her son emotionally scarred by what she DIDN’T do.

Frank Sr. taught him to look a person in the eye, while Jim taught the value of connections. Together, these values underpin the guiding principle that has brought Frank success working in six industries and as an entrepreneur, which is to find out who people are and how to create emotional connections with them.

With all that, he should have been just fine – but Fine is a 4-Letter Word.

In a moment, when you meet Frank, you’ll discover how being a wrestler in high school not only left him feeling beaten down like a failure and demolished his will to apply himself in college, but pinned him down emotionally, leaving him unfulfilled in his career. Expectations are a lot to wrestle with, especially when they’re someone else’s.

Then you’ll learn how zooming back to the experience of his parents divorcing when he was seven years old, the lack of support he received when he blamed himself for it, and the stunning reason his parents, who were great people who loved him, did not offer him that support or even think to do so, left its marks.

These unrelated threads came together to show Frank the importance of the customer experience – his life’s work. And in their own way became pillars of his work, just as the memories of his grandfathers are living pillars for him.

Frank’s hype song is “Believe” by Lenny Kravitz.

Resources:

Frank Favaro’s website: https://serve-centric.com/
LinkedIn: https://www.linkedin.com/in/frank-favaro-b1507b80/
Instagram: https://www.instagram.com/frankfavaro1/

Invitation from Lori:

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Here comes Frank, walking down the path toward us. He’s the first guy I’ve seen walking in a long time who didn’t have earbuds in. Let’s join him!