In this solo episode, Jeanette Benigas, PhD/SLP, unpacks why speech-language pathologists across the country are suddenly questioning ASHA’s CCC refund policy, and what changed to prompt those questions.

Many clinicians are discovering, often for the first time, that ASHA membership and the Certificate of Clinical Competency (CCC) are bundled in ways that were never clearly explained on renewal invoices or on ASHA's website, and that refunds are cut off after January 1. This episode explains what ASHA’s refund policy actually says, how it applies to both membership and certification, why assumptions about “required” credentials are starting to fall apart, and why SLPs may be owed a refund if one is requested.

Jeanette also explains how employer misrepresentation, unclear renewal processes, and shifting information environments have contributed to confusion, and why this moment isn’t about outrage, but about transparency. You’ll hear practical guidance on consumer protections, documentation, and appropriate channels for raising concerns, including state consumer protection offices and the attorney general's complaints process.

This episode is about clarity, informed choice, and understanding your rights when credentials, money, and employment intersect.

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