In this episode Catherine digs into the detail of how the Emergency Operations Centre works by talking to Dan Ainsworth. Heading up operations for the North West Ambulance Service, Dan offers a rare insight into how the emergency and non emergency calls are handled by 900 operators working on 111 and 999 response.

They talk about the systems, processes and technology but also highlight the human factors - how to keep call handlers safe and how to ensure that those who may having the worst day of their lives can be helped in a timely and caring way.

Speakers:

Catherine Levin, Editor, Emergency Services Times
Dan Ainsworth, North West Ambulance Service

This episode is sponsored by MSA Safety

The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.

CPD accreditation from CPDme

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