In the latest episode of From the Horse’s Mouth, Phil Fersht is joined by Mohamad Ali, Head of IBM Consulting. They delved into what happens when one of the largest services organizations begins operating more like a software firm in the AI era.

The conversation covered everything from how digital workers are reshaping delivery models, to the reimagination of margin structures and how value is defined. As enterprises demand more for less, Phil and Mohamad dig into IBM Consulting’s big bets and what the next phase of technology means for the industry.

What you’ll hear in 30 minutes:

Why the consulting and software worlds are colliding
How enterprise expectations are changing
The growth of human and digital offerings.
Whether AI driven efficiency shrinks margins or grows them
What “trillions of agents” means for the modern enterprise
Why leaders who stutter will fall behind in the AI era.

Guest Snapshot

Mohamad Ali leads IBM Consulting, overseeing the entire global services organization that generates over $20 billion in annual revenue. He spent almost 14 years at IBM between 1996 and 2009, before embarking on an career that saw him serve as the CEO at two different companies, before ultimately returning to help lead IBM’s enterprise AI play in 2023.

Explore More

Phil Fersht on LinkedIn: https://www.linkedin.com/in/pfersht/

HFS Research Website: https://www.hfsresearch.com/

Mohamad Ali on LinkedIn: https://www.linkedin.com/in/alimohamad/