The most vulnerable moment in any human life is the first few hours. In this episode, Shubs talks with Dr. Josh Bress, pediatrician, President of Global Strategies and Medical Director of NoviGuide, a tool used nearly half a million times to help nurses in remote facilities across Africa manage critical newborn care. Josh shares his experiences and stories from Eastern Congo, why paper guidelines fail at the bedside, how configuration (not customization) is the key to scaling, what it actually looks like to delight frontline health workers, and what's kept his team going through 15 years of building at the last mile. Essential listening for anyone building for impact in global health.

"I'm not going to be better than these nurses. What can I do to help these nurses do their job better?"

Key takeaways

Paper guidelines end up on shelves, digital care pathways get to the bedside. Josh compares paper guidelines to an atlas and Novi Guide to Google Maps. Built right, digital can adapt to what you actually have, flow with real clinical decisions, and stay available at 3am.
Configuration, not customisation, is how you scale. Everyone told Josh he'd have to rebuild NoviGuide for every country. He didn't. Clinical guidelines differ in predictable ways. The real variation is at the site level: what drugs, equipment, and diagnostics are available. Build for that and you can scale without starting from scratch.
Delight your end user. Nurses turned NoviGuide into a verb. They trained others with more passion than Josh's own team could. They hit the feedback button asking for more. Treat frontline health workers as true customers, not passive recipients.
Local leadership is the engine of scale. Josh has personally met fewer than a dozen of NoviGuide's users across nearly half a million uses. Scale happened because local leaders like Dr. Nakakeeto in Uganda took ownership and made the tool their own.

This is practical, heartfelt and full of so much wisdom for people building, developing policy or funding tech solutions for healthcare in low resource settings.

About Joshua

Dr. Joshua Bress is a pediatrician and leads the nonprofit Global Strategies, where he serves as the medical director of the NoviGuide clinical decision support platform. He completed his undergraduate studies at Harvard University, attended medical school at Vanderbilt University, and then completed his pediatric residency at the University of California, San Francisco.
After residency, he moved to eastern Congo, living and working in the city of Goma from 2011 to 2012. That experience, and the challenges of sustaining high-quality care in resource-limited settings, led him to focus on clinical decision support.
Today, he works with a multidisciplinary team to develop and scale NoviGuide, a point-of-care platform used by nurses and clinicians to deliver guideline-based care for newborns and children, helping bridge the gap between training, guidelines, and real-world clinical practice.

(00:00) - Introduction to Global Health and Neonatology
(05:17) - The Unique Challenges of Newborn Care
(07:33) - Experiences in Eastern Congo
(10:21) - The Role of Nurses in Neonatal Care
(12:50) - Identifying Gaps in Neonatal Care
(15:19) - Developing the Novi Guide
(18:09) - Adapting Guidelines for Local Contexts
(20:50) - User-Centric Design in Healthcare Technology
(23:41) - Scaling the Novi Guide Across Regions
(26:32) - The Importance of Local Adaptation
(29:02) - Delighting Users with Effective Solutions
(37:50) - Scaling Challenges and Insights
(40:17) - The Importance of Local Leadership
(43:05) - Customization vs. Configuration in Digital Tools
(45:59) - Managing Complexity in Healthcare Applications
(48:55) - The Role of Feedback in Product Development
(51:34) - Balancing Trust and Scale in Healthcare
(54:29) - Lessons from a leader
(01:02:25) - What Policymakers and Funders can do better
(01:07:52) - This is a team sport