In episode 155 of the Glow Journal podcast, host Gemma Dimond talks to the founder and CEO of Bubble, Shai Eisenman.

Shai Eisenman approached building a beauty brand like a tech company.

Bubble, the Gen Z focused skincare brand which had clocked up over $100 million USD in sales by late last year, a mere 5 years post-launch, is built around a consumer driven feedback loop. Where most founders will start the development process with a small focus group, then go away to build the business, then touch back in with a cursory “Hope you like it!”, Shai essentially co-created the brand with her consumers.

One of Shai’s biggest challenges has been learning to trust data over intuition. This might seem pretty simple for someone with a background in tech and gaming, but it’s easier said than done when the data often contradicts your own ideas. As Shai tells me, “You can’t ever assume that you know best.”

Shai’s consumer-led, ego-absent approach is clearly working. Bubble is in over 19,000 retail locations globally, has scaled its product offering beyond 20 SKUs, and to this day remains driven by the feedback of their community- which has now grown considerably beyond that initial 5000.

In this conversation, Shai shares what the tech and gaming worlds taught her about user behaviour, why Leighton Meester was the perfect choice as the brand’s first global ambassador, and gives us a first look at the brand’s latest launch.