Podcast
Good Morning BSS World
Hosted by Wiktor Doktór · EN
"Good Morning BSS World" is a podcast dedicated to outsourcing and business support services industry.
My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing, shared services and other forms of professional services. Together with group of business enthusiasts, I run FOCUS ON Business media (Portal and printed magazine) and manage the Pro Progressio Club, where I have a pleasure to cooperate with many Polish and International BPO and SSC organizations.
In this podcast I share with you my comments, industry news and updates concerning reports, business events, data, service providers as well as people representing BSS World.
Get ready for a cycle of interesting and short episodes.
If you are liking what you're hearing feel free to leave your comments on platform you use to listen to this podcast, like it and share it with your business colleagues.
Welcome to my World!
Welcome to "Good Morning BSS World"!
Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing, shared services and other forms of professional services. Together with group of business enthusiasts, I run FOCUS ON Business media (Portal and printed magazine) and manage the Pro Progressio Club, where I have a pleasure to cooperate with many Polish and International BPO and SSC organizations.
In this podcast I share with you my comments, industry news and updates concerning reports, business events, data, service providers as well as people representing BSS World.
Get ready for a cycle of interesting and short episodes.
If you are liking what you're hearing feel free to leave your comments on platform you use to listen to this podcast, like it and share it with your business colleagues.
Welcome to my World!
Welcome to "Good Morning BSS World"!
Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
24episodes
Episodes
Newest firstAll episodes
#107 A business perspective on Ukraine. What does ITERA do?
Jul 25, 202400:33:52Tap to summarizeHi,Today I have for you 107th episode of Good Morrning BSS World podcast, which is created in partnership with IT Ukraine Association.This time having a closer look into Ukrainian IT industry I have a pleasure to talk to Taras Tovstiak – the Director of Central Europe at ITERA.The beginning of our talk is a little bit different than usual as this is Taras who asks question to me. This does not happen to often during my podcasts. I hope I did well in providing my answers.Once this part was done we did move to the talk about current status and challenges of IT industry in Europe as well as we focused on ITERA company.What is the history of this company, where does it have branches and offices? Who are clients of ITERA? All of this and much more you can find from this podcast.We also explore efficiency, new value propositions, and the role of AI and innovation in BSS. The impact of the war in Ukraine on the IT sector is also examined. Key points of the podcast:The IT industry in Central and Eastern Europe is facing significant challenges but also unique opportunities, driven by the need for efficiency and the adoption of new technologies like AI.Itera's hybrid model of combining on-site and remote teams has proven effective in delivering complex IT services and maintaining close cultural and operational ties with clients.Future plans for Itera include expanding its market presence in the UK and Germany while continuing to innovate in digital consulting and AI to meet evolving customer demands. Links:Taras Tovstiak on Linkedin - https://www.linkedin.com/in/taras-tovstyak-a67a9613/Itera web page: https://www.itera.com/Itera on Linkedin: https://www.linkedin.com/company/itera-asa/Itera Poland on Linkedin - https://www.linkedin.com/showcase/92503199/admin/feed/posts/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/Vfdd4HTapak/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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#106 How Ukrainian IT is developing abroad
Jul 5, 202400:28:44Tap to summarizeIn 106th episode of Good Morning BSS World podcast, my special guest is Andrii Lytvyn from IT Ukraine Association.We are discussing Andrii’s role and the international popularity of Ukrainian industries with main focus on the IT. He highlights key markets, the importance of local representation, government support, and overcoming service delivery challenges during the war. This episode is created in partnership with IT Ukraine Association. Key points of the talk: Andrii Lytvyn emphasizes the importance of honesty and transparency in communicating the resilience and adaptability of Ukrainian IT companies during the ongoing war.Ukrainian IT companies are leveraging advanced technologies like Starlink and external batteries to ensure uninterrupted service delivery despite challenging conditions.The IT Ukraine Association is actively targeting niche trade shows and specific industry events to more effectively connect with decision-makers and showcase Ukraine's IT capabilities. Links:Andrii Lytvyn on Linkedin: https://www.linkedin.com/in/andriilyvtyn/IT Ukraine Association: https://itukraine.org.ua/en/home/IT Ukraine on Linkedin: https://www.linkedin.com/company/itukraine/mycompany/Talk to the AI about this episode: https://gmbw.onpodcastai.com/episodes/boDcysUnB6k/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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#105 BPO in Africa – Zimbabwe
Jun 12, 202400:22:06Tap to summarizeIn Episode 105 of the "Good Morning BSS World" podcast, we are joined by Zen Sithole and Kelli Barabasz from 263Hub, a dynamic company making strides in the BPO sector. Zen and Kelli dive into their respective roles within 263Hub and shed light on the company's operations both in Zimbabwe and the USA.This episode offers an in-depth exploration of Zimbabwe as an emerging business destination, highlighting its rich history, unique geography, and the challenges it faces in the global market. Our discussion begins with an overview of Zimbabwe's business environment, examining the factors that make it a compelling location for business process outsourcing (BPO).Zen and Kelli share insights into the country's evolving BPO market, discussing the variety of services provided and the rapid growth within the sector. We also delve into exciting opportunities in Zimbabwe's gaming industry, a burgeoning field with significant potential. Additionally, the conversation touches on the BPO2Africa initiative, aimed at fostering business connections and promoting Africa as a prime destination for BPO services.Zen and Kelli explain how 263Hub is contributing to this initiative and what it means for the future of business in Zimbabwe and beyond. This episode is a must-listen for anyone interested in understanding the potential of Zimbabwe in the global business landscape and the innovative work being done by 263Hub to capitalize on this potential.Tune in to discover how this vibrant company is navigating the challenges and opportunities in promoting Zimbabwe as a top-tier business hub. Key points of the podcast:Zimbabwe is emerging as a strong contender in the BPO and CX services industry, offering high literacy rates and neutral English accents due to its robust educational background.The country boasts excellent infrastructure, including 5G connectivity and reliable internet services, which counter any misconceptions about its technological capabilities.263hub, among other BPOs in Zimbabwe, offers diverse services ranging from customer service and tech support to virtual assistant roles and knowledge process outsourcing, leveraging a highly educated workforce at competitive costs. Links:Zen Sithole on Linkedin – https://www.linkedin.com/in/zen-sithole/Kelli Barabasz on Linkedin – https://www.linkedin.com/in/kellibarabasz/263Hub – https://263hub.com/Talk to AI about this podcast – https://gmbw.onpodcastai.com/episodes/WHOAu1syXRS/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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#104 A business perspective on Ukraine. What does a-Gnostics do?
Jun 10, 202400:15:05Tap to summarizeWelcome to the 104 episode of Good Morning BSS World podcast. This episode is recorded in partnership with IT Ukraine Association.Every month we are sharing updates from Ukrainian IT industry and run talks with representatives of Ukrainian IT companies.This time the special guest of the podcast is Andrii Starzhynskyi from a-Gnostics.Together with Andrii we find out the business history of a-Gnostics, the profile of the company, it’s size and supported markets.Click play and listen! Key points of this podcast:Ukrainian IT industry currently offers significant opportunities for product companies, although the service sector is experiencing a decline.a-Gnostics, originally a custom software development company, has evolved into a data science and AI company, providing solutions for electricity consumption forecasts and equipment failure predictionsThe company primarily serves the U.S. market but also supports industries like energy, agriculture, and metallurgy within Ukraine and other countries, with a focus on expanding its product line and customer base. Links:Andrii on LinkedIn: https://www.linkedin.com/in/starzhynskyi/a-Gnostics web page: https://a-gnostics.coma-Gnostics on Linkedin: https://www.linkedin.com/company/a-gnosticsTalk to AI about this episode - https://gmbw.onpodcastai.com/episodes/SmbUr6vMtwH/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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