Podcast
Good Morning BSS World
Hosted by Wiktor Doktór · EN
"Good Morning BSS World" is a podcast dedicated to outsourcing and business support services industry.
My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing, shared services and other forms of professional services. Together with group of business enthusiasts, I run FOCUS ON Business media (Portal and printed magazine) and manage the Pro Progressio Club, where I have a pleasure to cooperate with many Polish and International BPO and SSC organizations.
In this podcast I share with you my comments, industry news and updates concerning reports, business events, data, service providers as well as people representing BSS World.
Get ready for a cycle of interesting and short episodes.
If you are liking what you're hearing feel free to leave your comments on platform you use to listen to this podcast, like it and share it with your business colleagues.
Welcome to my World!
Welcome to "Good Morning BSS World"!
Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing, shared services and other forms of professional services. Together with group of business enthusiasts, I run FOCUS ON Business media (Portal and printed magazine) and manage the Pro Progressio Club, where I have a pleasure to cooperate with many Polish and International BPO and SSC organizations.
In this podcast I share with you my comments, industry news and updates concerning reports, business events, data, service providers as well as people representing BSS World.
Get ready for a cycle of interesting and short episodes.
If you are liking what you're hearing feel free to leave your comments on platform you use to listen to this podcast, like it and share it with your business colleagues.
Welcome to my World!
Welcome to "Good Morning BSS World"!
Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
24episodes
Episodes
Newest firstAll episodes
Africa’s BPO & GBS momentum - African industry update
Dec 2300:38:12Tap to summarizeIn this episode of Good Morning BSS World, I return to Africa for our regular monthly update on the state of the BPO and GBS industry across the continent. I am joined by two outstanding guests – Traci Freeman and Rod Jones – who are deeply involved in shaping, promoting, and accelerating the growth of Africa as a global services destination.Together, we explore the rapid progress of the Africa Federation, its expanding membership, and the role it plays in unifying national industry bodies across North, West, East, Central, Southern Africa, and the Indian Ocean region. We discuss job creation, impact sourcing, ESG, government–industry collaboration, and the growing maturity of both established and emerging markets such as Egypt, South Africa, Morocco, Kenya, Ethiopia, Ghana, Rwanda, and beyond.This conversation provides a comprehensive, region-by-region snapshot of where Africa stands today in BPO, CX, ITO, and shared services, and where it is heading next. It is a powerful reminder that Africa is no longer an “emerging option” but a competitive, scalable, and trusted delivery location with an exceptional talent pool and a strong service culture. Key points of the podcast:Africa's BPO and GBS sectors are growing rapidly, with significant government support and strategic initiatives focusing on job creation, skills development, and inward investment.Countries like South Africa, Egypt, Kenya, and Ethiopia are emerging as key players in the global outsourcing market, offering diverse language capabilities, competitive operating costs, and a large, tech-savvy youth population.The African Federation for BPO and GBS aims to unify and promote the continent's outsourcing potential through regional collaborations, mentoring, and the establishment of a formal structure to support sustainable growth and international investment. Links:Traci Freeman on Linkedin - https://www.linkedin.com/in/tracifreeman/Rod Jones on Linkedin – https://www.linkedin.com/in/rodjonessouthafrica/Africa Federation of GBS Associations – https://africagbsfederation.org/Talk to AI about this episode – https://gmbw.onpodcastai.com/episodes/QGo92hAaPzS/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/Agata Stolarz - https://www.linkedin.com/in/agata-stolarz/ Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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Top CX destinations revealed - inside the Offshore CX Confidence Index 2025
Dec 1500:28:54Tap to summarizeIn this episode of Good Morning BSS World, I invite you to listen to the talk I had with two independent CX analysts I truly value – Peter Ryan and Matt Kendall. Our conversation revolves around the freshly released Offshore CX Confidence Index 2025, now celebrating its fifth edition.We discuss how the index has evolved over the years, including important methodological changes in data collection and a significant increase in respondent volume. Peter and Matt explain why maturity and consistency are now key characteristics of the global CX outsourcing market, rather than dramatic year-to-year shifts.Together, we analyse regional trends across Latin America, Europe, Asia, and the Caribbean, highlighting notable movers such as Jamaica, Guatemala, South Africa, Romania, and Colombia. We also reveal the Top 5 global CX destinations, discussing why, for example Poland continues to strengthen its position, why the Dominican Republic remains a nearshore favorite, and why India still stands unchallenged at number one.This episode is a must-listen for anyone involved in CX strategy, outsourcing decisions, or location analysis. If you want to understand where confidence, stability, and long-term CX potential truly lie in 2025, this conversation provides both data-driven insights and real-world perspective.Key points of the podcast:The CX Confidence Index reveals significant growth in countries like Jamaica, Guatemala, and South Africa, reflecting improvements in their customer service sectors.India maintains its dominance as the top destination for customer experience outsourcing, driven by high confidence in its labor market, infrastructure, and economic stability.Poland and Romania emerge as strong European contenders, with Poland showing notable gains in economic stability and Romania leading in multilingual talent availability. Links:Peter Ryan on Linkedin - https://www.linkedin.com/in/peter-ryan-montreal/Matt Kendall on Linkedin – https://www.linkedin.com/in/cognitivematt/Cognitive Copy – https://www.cognitivecopy.com/ and https://www.cognitivecopy.com/offshore-cx-confidence-index-2025Ryan Strategic Advisory – https://ryanadvisory.com/ and https://ryanadvisory.com/offshore-cx-confidence-index-2025/Talk to AI about this episode – https://gmbw.onpodcastai.com/episodes/852Yf3D4q7H/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/ Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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Why Every Leader Needs a Mastermind Group
Dec 900:30:27Tap to summarizeIn this episode of Good Morning BSS World, I sit down with Ashim Kumar, Founder of AK Consulting, international leadership expert and certified John Maxwell coach. Together we explore the real meaning and value of Mastermind Groups — a development method that is often misunderstood and far more powerful than traditional training.Ashim walks me through the principles behind masterminding: small groups, focused conversations, shared experiences and the synergy that emerges when leaders reflect together. We talk about why participants should come from different industries, how weekly one-hour sessions create deep behavioral change, and why commitment is the essential ingredient for personal and leadership growth.Ashim also shares insights from his decades-long journey through Europe and the Middle East, his passion for leadership development, and the evolution of his own Executive Mastermind Club for senior leaders. If you're considering a new way to grow as a leader, this episode will help you understand when to start, what to expect, and how masterminds differ from coaching and training. Join me and discover why masterminding may be exactly the step you need next.Key points of the podcast:Masterminding involves small, focused groups of individuals at similar levels of experience who share and develop leadership insights through structured, facilitated discussions.Participants in mastermind groups gain valuable insights and behavioral changes by committing to regular, focused conversations and actions, which are reviewed and refined in subsequent meetings.Mastermind groups are best suited for individuals who are committed to personal and professional growth, irrespective of their level of experience, as long as they are willing to engage and contribute. Links:Ashim Kumar on Linkedin - https://www.linkedin.com/in/ashimkumaraccasbltutor/Ashim’s web page – https://www.aka-lead.com/Ashim’s brochure of recent Mastermind Group - Brochure LG-MMG-041225.pdfLeadership Gold by John Maxwell - https://www.amazon.com/Leadership-Gold-Lessons-Learned-Lifetime/dp/0785214119Talk to AI about this episode – https://gmbw.onpodcastai.com/episodes/KF1N8bFjzqn/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/ Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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LATAM Uncovered - Inside the BPO & GBS Revolution with Mauricio Velasquez
Dec 200:39:05Tap to summarizeIn this episode of Good Morning BSS World, I open a brand-new chapter dedicated to Latin America. My guest is my long-time friend and one of the best experts in the region – Mauricio Velasquez, LATAM’s BPO & GBS consultant and industry strategist. Together we dive deep into how the business services sector has developed across Mexico, Central America, the Caribbean, and South America, and why LATAM is quickly becoming the “third leg” of the global services landscape.Mauricio walks me through the evolution of the region’s BPO and GBS markets – from early data-entry services, through automation and RPA, all the way to advanced analytics, AI and knowledge-based processes. We discuss the scale of the industry, the role of countries like Brazil, Mexico, Costa Rica and Colombia, the employment potential, and the presence of global giants such as Google and Amazon. We also touch upon investment incentives, association networks, and the changing work model in LATAM, where hybrid setups increasingly blend with a return-to-office trend.This episode sets the scene for an entire series exploring the richness, diversity and opportunities of the Latin American business services ecosystem. Join us and discover why LATAM is now one of the world’s most dynamic regions for BPO and GBS.Key points of the podcast:Latin America is emerging as a key player in the global business support services industry, with countries like Brazil, Mexico, Costa Rica, and Colombia hosting numerous global service centers.The BPO and GBS sectors in Latin America are evolving rapidly from traditional data entry services to advanced roles involving data analytics and artificial intelligence, which are now integral to strategic decision-making.While hybrid work models are still prevalent, there is a noticeable shift towards more employees returning to the office, driven by security concerns and client requirements. Links:Mauricio Velasquez on Linkedin - https://www.linkedin.com/in/mavelasquez/Mauricio’s web page - https://velasquez.co/Mauricio’s LATAM GBS overview in PDF - https://drive.google.com/drive/folders/14keGNne_2HqzbTPcN7u3VQ9firlkwvsC?usp=drive_linkTalk to AI about this episode – https://gmbw.onpodcastai.com/episodes/RJV6Ha9sFb6/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/ Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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#113 How to execute sales properly?
Dec 19, 202400:26:50Tap to summarizeWelcome to the 113th episode of Good Morning BSS World! In this episode, I am joined by Charles Forsgard for an insightful discussion about sales strategies and management techniques that drive success in today’s dynamic business environment.Together, we explore the key principles of sales planning, focusing on how to balance short-term wins with long-term objectives to achieve sustainable growth. Drawing from the thought-provoking insights of Stop Kidding Yourself, this episode is a must-listen for sales professionals looking to elevate their skills and outcomes.One of the highlights of our conversation is Socratic Coaching, an innovative approach to improving sales performance. Charles and I also dive into the transformative role of AI in sales leadership, uncovering how technology is reshaping the way we strategize and manage sales teams.By tuning in, you’ll gain actionable knowledge on optimizing sales processes, enhancing leadership skills, and leveraging AI to achieve better results. We wrap up the episode with contact information for those interested in continuing the conversation, along with my closing remarks.Stay inspired, stay strategic, and enjoy this enriching episode of Good Morning BSS World! Key points of the podcast:Many companies struggle with proactive sales strategies, as most salespeople remain in reactive modes rather than creating demand where none existed before.Effective sales management has shifted towards extensive reporting and data analysis, often at the expense of valuable coaching time that can significantly improve sales team performance.Sales planning should encompass both short-term and long-term strategies, with a rolling 12-month plan to ensure proactive and strategic client engagement, rather than merely reacting to immediate demands. Links:Charles Forsgard on Linkedin – https://www.linkedin.com/in/charlesforsgard/Stop Kidding Yourself book – https://www.amazon.com/Stop-Kidding-Yourself-managing-salespeople/dp/0999427717Talk about this episode to AI – https://gmbw.onpodcastai.com/episodes/u5R2TdYV1ny/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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#112 Trends 2025 in GBS world: It’s not all about digital
Dec 16, 202400:37:57Tap to summarizeIn 112th episode of Good Morning BSS World, I had a pleasure to sit down with two remarkable experts—Rakesh Sangani, CEO and Founder of Proservartner, and Romek Lubaczewski, a GBS & BPO expert and retired PwC Partner — to discuss the key business trends shaping the Global Business Services (GBS) industry.Our conversation dives deep into the evolving priorities for GBS organizations as we approach 2025. We explore why the next phase of GBS growth will be less about headcount expansion and more about embracing innovation and tackling cost challenges. Rakesh and Romek share their thoughts on the increasing move toward insourcing, driven by automation advancements and a desire to reduce reliance on traditional outsourcing models. They also provide valuable insights into why investing in skills—particularly in process improvement and data management—will be critical for GBS organizations to remain competitive and successful in the years ahead.Whether you're a GBS leader, a BPO strategist, or simply curious about the future of shared services, this episode offers practical perspectives and thought-provoking discussions on how the industry is adapting to a rapidly changing business landscape.Tune in for an engaging and forward-thinking dialogue with two of the industry's brightest minds! Key points of the podcast:GBS growth in 2025 will focus more on innovation and cost challenges rather than headcount expansion.Insourcing will become a significant trend as companies look to leverage automation and reduce reliance on outsourcing.Investment in skills, especially in process improvement and data management, will be crucial for the future success of GBS organizations. Links:Rakesh Sangani on Linkedin – https://www.linkedin.com/in/rakeshsangani/Romek Lubaczewski on Linkedin – https://www.linkedin.com/in/romek-lubaczewski-63868a1/Proservartner - https://proservartner.co.uk/Discuss this episode with AI - https://gmbw.onpodcastai.com/episodes/W342U0JIHV0/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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#111 A business perspective on Ukraine. What does Edvantis do?
Dec 15, 202400:26:23Tap to summarizeHello, listeners! In this 111th episode of Good Morning BSS World podcast, I have the pleasure of welcoming Roger Sturm from Edvantis to the show. Roger takes us on a journey through his fascinating career and shares insights about Edvantis, a standout company in the IT industry.We discuss the challenge of brain drain in the IT sector and take a closer look at the vibrant Ukrainian IT landscape—a hub of innovation and talent. Roger reveals how Edvantis has thrived in remote work environments, serving diverse markets and industries, while continuing to grow and evolve.We also explore Edvantis’ ambitions in AI and data science, its milestones, and the vision that drives their success. This is your chance to learn about one of the most dynamic players in the IT world and how they’re shaping the future of technology.Join us for a thoughtful and engaging conversation, and stay tuned until the end to find out how you can learn more about Edvantis. It’s an episode packed with insights you won’t want to miss!Tune in now and let’s dive into the world of Edvantis! Key points of the podcast:Edvantis GmbH has grown significantly, achieving over 109% revenue growth in the past three years by focusing on digital transformation and data science.Despite the challenges in Ukraine, the Ukrainian IT sector remains resilient and vital, with Edvantis leveraging the strong educational background and problem-solving skills of Ukrainian developers.Edvantis serves a global market, with 80% of its sales generated in North America, and provides expertise in various industries including healthcare, logistics, and public transportation. Links:Roger Sturm on Linkedin: https://www.linkedin.com/in/roger-sturm-26286320/Edvantis web page: https://www.edvantis.com/Edvantis on Linkedin: https://www.linkedin.com/company/edvantis/mycompany/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/Xba41XlJLaG/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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#110 Report under the microscope - Key Strategies for Doing Business in Poland
Nov 4, 202400:06:46Tap to summarizeIn 110th episode of Good Morning BSS World podcast, I am providing you insightful overview of doing business in Poland, focusing on legal, tax, and accounting aspects crucial for businesses entering or operating in the Polish market.This podcast focuses on new report “Key Strategies for Doing Business in Poland” created by MDDP, Osborne Clarke and MDDP Outsourcing which offers practical guidance and highlights key considerations to ensure compliance and efficiency. Podcast in three short summary points:The report titled "Key Strategist for Doing Business in Poland" by MDDP, Osborne Clarke, and MDDP Outsourcing offers comprehensive insights into Polish law, taxes, and accounting practices.The report, endorsed by the Invest in Poland Agency, ensures up-to-date and reliable information for businesses looking to establish operations in Poland.The publication, available for free download, spans 67 pages and is designed to provide clear, valuable content without unnecessary filler. Links:Report Key Strategies for Doing Business in Poland - https://www.mddp.pl/key-strategies-for-doing-business-in-poland-en/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/f1oxgiaaxRf/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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#109 EdTech made in Ukraine
Aug 14, 202400:28:22Tap to summarizeHi,Hereby I have for you another episode recorded in partnership with IT Ukraine Association. Today we talk about the Ukrainian EdTech industry and my special guest is Nataliya Limonova.Nataliya is involved in many business and educational activities and holds many positions including: Founder & CEO of the math platform GIOSChairman of the Board of the EdTech Ukraine AssociationCo-founder of the NGO "Digital Future of Education”We are starting our talk with exploring the Ukrainian IT ecosystem and its partnerships. Later we discuss the GIOS project's expansion, user growth, and team dynamics, emphasizing its impact on the education sector.The conversation delves into the digital future of education through the lens of EdTech Ukraine Association, providing insights into the Ukrainian EdTech market. The episode highlights efforts to encourage startups and increase women's participation in IT. The discussion wraps up with a summary of key points, offering a comprehensive view of the evolving landscape in Ukraine's EdTech industry. Key points of the podcast:The Ukrainian IT sector is rapidly advancing with significant strides in cybersecurity, mobile connectivity, and digital reporting platforms.GIOS is an innovative educational platform created to engage school children in learning math through interactive, gamified lessons, particularly beneficial during crises like COVID-19 and the ongoing war in Ukraine.The EdTech Ukraine Association aims to unite educational and technological companies to modernize the educational system, promoting education and increasing the involvement of women in these fields. Links:Nataliya Limonova on Linkedin - https://www.linkedin.com/in/nataliya-limonova/GIOS (Global Innovative Online School) - https://gioschool.com/GIOS (Global Innovative Online School) on Linkedin - https://www.linkedin.com/company/gios-global-innovative-online-schoolDigital Future of Education - https://dfe.org.ua/Talk to AI about this podcast - https://gmbw.onpodcastai.com/episodes/RUgdDEohieN/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl **************************** Podcast’s Sponsor:This broadcast is sponsored by TimeCamp, a company providing time tracking software for shared service centers and IT firms. Find out how much time your company spends on particular projects, clients, and business processes. Choose your annual plan, go to check-out, and use the code "BSS" to get 20% off. Sing up at https://bit.ly/BSSenxTimeCamp **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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#108 Path to HR digitalization
Aug 1, 202400:40:46Tap to summarizeHow much HR is digitalized? How much IT is somehow connected to HR?Well, those were one of the very first questions I have asked Bartosz Guzowski from HRT Managers, who is the special guest of 108th episode of Good Morning BSS World podcast.In our talk we have focused on the digital potential within HR, highlighting the synergy between HR and IT for successful transformations. We also discussed key steps and strategies for digitalizing HR processes with a focus on effective change management.This episode offers insights on initiating digitalization, customizing processes for various industries, and comparing adaptability across sectors and countries. We also explored advancements in Central Eastern Europe, self-service adoption, internal communication benefits, and the feasibility of in-house digitalization.Is that all? Well definitely not. Grab a coffee and listen to our conversation. Key points of the talk:Digital transformation in HR is essential for optimizing processes and enhancing employee experience, making the integration of cloud-based solutions critical for modern organizations. Successful digitalization requires a robust strategy, governance, and change management, with a particular focus on harmonizing processes and ensuring continuous improvement post-implementation.The role of HR is evolving from transactional to strategic, necessitating closer collaboration with IT and other departments to achieve organizational goals and improve overall efficiency. Links:Bartosz Guzowski on Linkedin - https://www.linkedin.com/in/bartoszguzowski/HRT Managers web page - https://hrtmanagers.com/HRT Managers on Linkedin - https://www.linkedin.com/company/hrtmanagers/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/vAoM0tVhHR3/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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