AI is not a new phenomenon, but over the last four years, and it’s accessibility has reshaped how we operate. So, it’s not surprising that the processes and design for human interaction are as important as ever. Just ask Myfanwy Wallwork, Head AI Governance, Learning and Development at UTS Human Technology Institute.

As a senior leader in AI governance, executive education and organisational transformation, her speciality is in translating AI policy, safety and regulatory frameworks into practical capability.

Myfanwy highlighted “control and agency” early in the conversation, which became an important theme. A vital narrative in reframing automation as the warranted doom and gloom, job fearing scenario to one where organisations can capitalise on improved systems and employee support. From a social lens, the causation of improved productivity through AI could be revolutionary but only if organisations improve their workflows.

The question around decision making and accountability was also key in the conversation, who becomes responsible for the quality of using AI? A rarely talked about challenge is the gap between understanding how the technology operates and reviewing deliverables evident in interactions between middle management and graduates.

Yet, Myfanwy makes it clear human connections are indispensable, the decision making ability when the future becomes difficult to predict.

An important and timely conversation, hear more:

Four key principles of Human Centred AI
Considerations for AI at the policy level and across borders
What is the ‘human’ skill vital for process or decision making?

Don’t miss the full episode!