Mallory Willsea sits down with Doug Gapinski, Account Director at 8th Light, to unpack the real story behind agentic AI. While LinkedIn hype suggests autonomous agents are replacing entire teams, Doug explains that the reality inside enterprise environments is far more nuanced. Agentic AI can unlock meaningful productivity gains—but only in the right contexts with clear guardrails and clean data. This conversation offers higher ed leaders a grounded perspective on where AI agents actually work, where they fail, and how institutions should begin experimenting responsibly.