Podcast
Hospitality Daily Podcast
Hosted by Josiah Mackenzie · EN
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
25episodes
Episodes
Newest firstAll episodes
Three Ways Hotels Strengthen Their Communities - Christina Poon, Detroit EDITION
3w ago00:11:45Tap to summarizeIn this episode, Christina Poon, the General Manager at the Detroit EDITION, shares the three layers of impact a hotel can make on its city: a gathering place, an economic engine, and a career catalyst that keeps talent home. You'll hear what she learned advocating for the neighborhood on the board of the Union Square Partnership, including the 14th Street mural painted by a couple hundred volunteers, and the city-first strategy behind the Detroit EDITION. A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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The Guest Experience Begins Before the Hotel Opens - Christina Poon
3w ago00:14:18Tap to summarizeIn this episode, Christina Poon, the General Manager at the Detroit EDITION, shares how she's building a great hotel guest experience before the property opens. She talks about recruiting leaders in a place where she started with zero network, hiring for attitude plus operational readiness, and designing the guest experience while the building is still under construction. You'll hear why she meets every candidate one-on-one instead of relying on CVs, plus the W Hotels chef collaboration that shows what curated guest moments can deliver. A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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How Vision Guides the Moves You Make - Christina Poon, Detroit EDITION
4w ago00:13:44Tap to summarizeIn this episode, Christina Poon, the General Manager at the Detroit EDITION, shares how vision guides the moves you make as a hotel leader and throughout your career.You'll hear how Christina builds a property vision with owners and the team, why she compares each hotel chapter to making a movie, and how her yearly personal review helped lead her from New York to a construction site in Detroit.Listen to the first part of our series: The Unexpected Joy of a Career in Hospitality A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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The Unexpected Joy of a Career in Hospitality - Christina Poon
4w ago00:11:13Tap to summarizeChristina Poon, General Manager of the soon-to-open Detroit EDITION, shares the story of how an unexpected career recommendation led her into hospitality and why she's never looked back. She reflects on the power of human connection, creating lasting guest experiences, and building a career aligned with your personal values. Christina also explains why she began documenting the realities of hotel leadership on LinkedIn, offering aspiring hospitality leaders a rare behind-the-scenes look at the work. If you're looking for a reminder of what makes hospitality such a meaningful profession, this conversation delivers both perspective and encouragement.Read Christina's writing on LinkedIn A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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What an Imaginary Hotel Can Teach Us About Awe and Hospitality - Milou Neelen
Jul 1000:25:04Tap to summarizeIn this episode, Milou Neelen, the Founder of Hôtel Magique, shares why so many beautifully designed hotels leave guests feeling nothing. You'll hear why she chases awe over polish, how imperfection makes a space feel more human, and why she believes an awe-inspired hotel moves guests from memorable to transformational. She also gets into the science of awe through the work of UC Berkeley's Dacher Keltner, author of Awe: The New Science of Everyday Wonder.Connect with Milou:LinkedInInstagramExplore her work:Hôtel Magique: website and InstagramBatik Boy, the Bali radio and store space she designed with Davey MassikkiThe Pleasure of Leisure, co-founded with photographer Anna Pihan A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Scaling Hospitality Without Losing What Makes You Special - Lily Wecker, Aethos
Jul 300:11:21Tap to summarizeScaling a hospitality brand is about more than adding new properties. The real challenge is preserving the culture, service, and sense of connection that made the brand successful in the first place.In this episode, Lily Wecker, CEO of Aethos, shares how the company approaches growth by investing in people first, choosing locations with intention, and expanding alongside the communities they serve. She explains why culture is the foundation for scaling and why staying true to your identity matters more than growing quickly.This conversation is hosted by our innovation correspondent Matthias Huettebraeuker. A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Hospitality Marketing Should Feel Human - Lily Wecker, Aethos
Jul 200:07:09Tap to summarizeCreating a memorable hospitality experience is only part of the challenge. Communicating it in a way that feels just as human is what sets great brands apart.In this episode, Lily Wecker, CEO of Aethos, explains how the company's human-centered philosophy shapes its marketing and communication. She shares why Aethos prioritizes people over products, how its campaigns capture the spirit of the brand rather than staged perfection, and why storytelling attracts guests who will really connect with its approach to hospitality.This conversation is hosted by our innovation correspondent Matthias Huettebraeuker.Also see:Human-to-Human: Rethinking Luxury Hospitality - Lily Wecker, AethosBuilding and operating Aethos Hotels: Europe’s next great hotel brandLimestone Capital’s value investment strategyStaying Consistently Creative and Relevant in Food & Beverage - Marc Lores Panades, Aethos Hotels A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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The Dinner Game Aethos Uses to Build Connection - Lily Wecker, Aethos
Jul 100:07:29Tap to summarizeIn this episode, Lily Wecker, the CEO at Aethos, shares how the brand designs guest experiences around 360-degree wellbeing rather than entertainment alone. She walks through Aethos's mix of outward-facing programming, DJ nights, live sketching, listening sessions, and inward-focused rituals like a personal-question card game played after community dinners.You'll hear why Lily believes wellbeing has to include social connection alongside sleep, food, and exercise, and why she builds both distraction and introspection into the guest experience.This conversation is hosted by our innovation correspondent Matthias Huettebraeuker.Also see:Human-to-Human: Rethinking Luxury Hospitality - Lily Wecker, AethosBuilding and operating Aethos Hotels: Europe’s next great hotel brandLimestone Capital’s value investment strategyStaying Consistently Creative and Relevant in Food & Beverage - Marc Lores Panades, Aethos Hotels A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Stop Guessing About AI. See What Hotel Leaders Are Actually Doing. (Nazpari Aydin, Destination AI) [Sponsor Bonus]
Jun 3000:17:00Tap to summarizeIn this special bonus episode, Josiah Mackenzie and Nazpari Aydin, Founder and Managing Director of Destination AI, introduce the State of Hotel AI survey, a study designed to reveal what's really happening with AI across the hotel industry, where it's delivering results, and where it still falls short. They discuss why an honest look at AI adoption matters, how the findings will help you benchmark your organization against your peers, and what attendees will learn from the research at this year's Destination AI Summit.Take the survey and get the full anonymized data set at StateOfHotelAI.comConnect with Nazpari on LinkedIn and get your ticket to Destination AI here.Also see: Destination AI: How I Built the #1 Hospitality AI Event From Scratch - Nazpari Aydin A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Why We Break the Rules to Deliver a Feeling - Lily Wecker, Aethos
Jun 3000:11:06Tap to summarizeIn this episode, Lily Wecker, CEO of Aethos, shares how her teams break hotel brand standards to deliver a feeling rather than a checklist. You'll hear why one property has no TVs in the rooms, why she tells front desk teams to observe guests instead of predicting what they want, and how a GM in Sardinia turned beach rocks into welcome-card holders.This conversation is hosted by our innovation correspondent Matthias Huettebraeuker.Also see:Human-to-Human: Rethinking Luxury Hospitality - Lily Wecker, AethosBuilding and operating Aethos Hotels: Europe’s next great hotel brandLimestone Capital’s value investment strategyStaying Consistently Creative and Relevant in Food & Beverage - Marc Lores Panades, Aethos Hotels A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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