What if the leadership development approach your organization built five years ago is already obsolete? In this episode of Humanity at Scale, host Bruce Temkin sits down with Heather Conklin, CEO of Torch, about why leadership development models built for stability are no longer fit for today’s complexity. They explore why human skills are a true competitive advantage, how coaching and feedback must be embedded into daily work, and why one-off workshops fall short. The conversation unpacks systems thinking, AI-driven uncertainty, and the need for continuous, human-centred support to help leaders adapt, connect, and lead effectively at scale.