Podcast
Humans of Travel
Hosted by TravelAge West - Hosted by Chelsee Lowe · EN
TravelAge West’s podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the experiences — the highs and the lows — that make them human.
31episodes
Episodes
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Humans in the Hot Seat: TravelAge West Trendsetter Jackie Waechter (Saving the Day)
Aug 1100:07:00Tap to summarizeHumans in the Hot Seat, a spinoff of the Humans of Travel, is currently running a 10-part mini-series on the 2025 TravelAge West Trendsetter Awards, which recognizes some of the most forward-thinking and impactful travel advisors in the U.S. Each year, the Trendsetter Awards recognize outstanding travel advisors across five unique categories: Best Targeted Marketing Idea Best Group Booking Effort Upward Bound: Rockstar Advisor Under 40 Saving the Day Best Use of Social Media Listeners will hear directly from this year's finalists about what makes their work stand out, including the creativity, the dedication, and the stories behind their nomination. This episode features Jackie Waechter of Blissful Vacations, nominated in the Saving the Day category. This episode is sponsored by Travel Insured International. RESOURCES MENTIONED IN THIS EPISODE Blissful Vacations Email Jackie: jackie@blissfulhoneymoons.com ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.
Transcribe →Humans in the Hot Seat: TravelAge West Trendsetter Autumn Trussell-Murray (Saving the Day)
Aug 4, 202500:08:10Tap to summarizeHumans in the Hot Seat, a spinoff of the Humans of Travel, is currently running a 10-part mini-series on the 2025 TravelAge West Trendsetter Awards, which recognizes some of the most forward-thinking and impactful travel advisors in the U.S. Each year, the Trendsetter Awards recognize outstanding travel advisors across five unique categories: Best Targeted Marketing Idea Best Group Booking Effort Upward Bound: Rockstar Advisor Under 40 Saving the Day Best Use of Social Media Listeners will hear directly from this year's finalists about what makes their work stand out, including the creativity, the dedication, and the stories behind their nomination. This episode features Autumn Trussell-Murray of Abundant Travel - Dream Vacations, nominated in the Saving the Day category. This episode is sponsored by Travel Insured International. RESOURCES MENTIONED IN THIS EPISODE Autumn on Instagram: @abundant.travel ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.
Transcribe →Humans in the Hot Seat: TravelAge West Trendsetter Jamie Rumpf (Best Use of Social Media)
Jul 28, 202500:08:27Tap to summarizeHumans in the Hot Seat, a spinoff of the Humans of Travel, is currently running a 10-part mini-series on the 2025 TravelAge West Trendsetter Awards, which recognizes some of the most forward-thinking and impactful travel advisors in the U.S. Each year, the Trendsetter Awards recognize outstanding travel advisors across five unique categories: Best Targeted Marketing Idea Best Group Booking Effort Upward Bound: Rockstar Advisor Under 40 Saving the Day Best Use of Social Media Listeners will hear directly from this year's finalists about what makes their work stand out, including the creativity, the dedication, and the stories behind their nomination. This episode features Jamie Rumpf of Love of the Magic Vacations, nominated in the Best Use of Social Media category. This episode is sponsored by Lindblad Expeditions - National Geographic. RESOURCES MENTIONED IN THIS EPISODE Jamie Rumpf of Love of the Magic Vacations Email Jamie: jamie@lotmv.com Jamie on Instagram ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.
Transcribe →Carrying the Outrigger Legacy Forward: Anne Marie Brown’s Leap Into Luxury Travel Advising
Jul 21, 202500:34:08Tap to summarizeAnne Marie Brown was born into one of Hawaii’s most iconic hospitality families — the Kelleys of Outrigger Hotels — and got her start in the industry with hands-on internships in nearly every department, from housekeeping and front desk to maintenance and the bell desk. Today, her path has taken her far beyond the Hawaiian Islands and the hotel world. Brown is now the co-founder of Alpenglow Travel, a luxury travel agency specializing in FIT, small group travel, events and corporate B2B planning. In this episode of Humans of Travel, Brown reflects on her family’s legacy and the lasting impact Outrigger Hotels & Resorts has had on Hawaii’s tourism landscape. She also shares valuable lessons from her background in hospitality, the story behind launching Alpenglow Travel and how her passion for poetry — including her viral piece, "Pretty," written for her daughter — continues to shape the way she sees the world. This episode is sponsored by Lindblad Expeditions - National Geographic. RESOURCES MENTIONED IN THIS EPISODE Outrigger Hotels & Resorts Alpenglow Travel Contact: info@alpenglowtravel.com The viral poem "Pretty" ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.
Transcribe →Humans in the Hot Seat: TravelAge West Trendsetter Lisa McCarl (Best Group Booking Effort)
Jul 14, 202500:10:10Tap to summarizeHumans in the Hot Seat, a spinoff of the Humans of Travel, is currently running a 10-part mini-series on the 2025 TravelAge West Trendsetter Awards, which recognizes some of the most forward-thinking and impactful travel advisors in the U.S. Each year, the Trendsetter Awards recognize outstanding travel advisors across five unique categories: Best Targeted Marketing Idea Best Group Booking Effort Upward Bound: Rockstar Advisor Under 40 Saving the Day Best Use of Social Media Listeners will hear directly from this year's finalists about what makes their work stand out, including the creativity, the dedication, and the stories behind their nomination. This episode features Lisa McCarl of McCarl Travel, nominated in the Best Group Booking Effort category. This episode is sponsored by Lindblad Expeditions - National Geographic. RESOURCES MENTIONED IN THIS EPISODE Lisa McCarl of McCarl Travel Email Lisa: lisa.mccarl@gmail.com Lisa on Facebook and LinkedInLisa's partnership with the National Health Association ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.
Transcribe →Humans in the Hot Seat: TravelAge West Trendsetter Sam Johnson (Upward Bound, Rockstar Advisor Under 40)
Jul 7, 202500:08:00Tap to summarizeHumans in the Hot Seat, a spinoff of the Humans of Travel, is currently running a 10-part mini-series on the 2025 TravelAge West Trendsetter Awards, which recognizes some of the most forward-thinking and impactful travel advisors in the U.S. Each year, the Trendsetter Awards recognize outstanding travel advisors across five unique categories: Best Targeted Marketing Idea Best Group Booking Effort Upward Bound: Rockstar Advisor Under 40 Saving the Day Best Use of Social Media Listeners will hear directly from this year's finalists about what makes their work stand out, including the creativity, the dedication, and the stories behind their nomination. This episode features Sam Johnson of Prescription Travel, nominated in the Upward Bound, Rockstar Advisor Under 40 category. This episode is sponsored by Lindblad Expeditions - National Geographic. RESOURCES MENTIONED IN THIS EPISODE Sam Johnson of Prescription Travel Sam's previous Humans in the Hot Seat Episode Call Sam: (406) 570-9612 ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.
Transcribe →Stephanie Brooks on Modern-Day Touring and Her Decades-Long Career With Globus (Sponsored)
Jun 30, 202500:28:21Tap to summarizeIn this episode of Humans of Travel, Ken Shapiro, group vice president and editorial director for Northstar Travel Group (the parent company of TravelAge West), speaks with Stephanie Brooks, vice president of product and operations for the Globus family of brands. Brooks’ passion for travel stems from seeing the power of shared experiences and personal connections, and she shares her own journey from aspiring teacher to tourism executive, shaped by summers spent working at a remote fishing lodge in Canada and an early role at the Banff Visitor Center. She also reflects on her two decades with Globus, including roles in product development, operations and supplier contracting. Listeners will also hear Brooks’ insights into the misconceptions around escorted touring, as she highlights its modern-day flexibility, comfort and value. She also shares memorable travel experiences in Kenya, Vietnam and Newfoundland, and talks about an exciting new Globus offering in South Africa. This episode is sponsored by The Globus Family of Brands. IN THIS EPISODE 00:53 Meet Stephanie Brooks 01:35 Stephanie's Early Career and Influences 01:53 Transition to the Globus Family of Brands 08:59 Insights into Product Development and Operations 14:19 Challenges and Rewards in the Travel Industry 17:26 The Value of Escorted Touring 17:44 Stephanie's Favorite Destinations 25:57 Future Travel Plans and Final Thoughts RESOURCES MENTIONED IN THIS EPISODE Globus family of brands and www.globusjourneys.com ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.
Transcribe →Humans in the Hot Seat: TravelAge West Trendsetter Jennifer Buck (Best Targeted Marketing Idea)
Jun 23, 202500:08:29Tap to summarizeHumans in the Hot Seat, a spinoff of the Humans of Travel, is currently running a 10-part mini-series on the 2025 TravelAge West Trendsetter Awards, which recognizes some of the most forward-thinking and impactful travel advisors in the U.S. Each year, the Trendsetter Awards recognize outstanding travel advisors across five unique categories: Best Targeted Marketing Idea Best Group Booking Effort Upward Bound: Rockstar Advisor Under 40 Saving the Day Best Use of Social Media Listeners will hear directly from this year's finalists about what makes their work stand out, including the creativity, the dedication, and the stories behind their nomination. This episode features Jennifer Buck of Love Travel Collection, nominated in the Best Targeted Marketing Category. This episode is sponsored by The Globus Family of Brands. RESOURCES MENTIONED IN THIS EPISODE Jennifer Buck, Love Travel Collection Love Travel Collection ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.
Transcribe →Virtuoso’s Matthew Upchurch on the Evolution of Luxury Travel and the Future of Travel Advising (Part 2)
Jun 16, 202500:21:30Tap to summarizeIn Part 2 of our conversation with Matthew Upchurch, the chairman and CEO of Virtuoso discusses the transformative challenges that have shaped today’s travel advisor profession. Listeners will gain insight into how the industry navigated the rise of online travel agencies, the strategic decision behind Virtuoso’s rebranding and the far-reaching influence of mobile technology and social media. Upchurch also speaks about his mission to elevate the role of travel advisors, his evolving definition of luxury and why cross-generational collaboration is vital to the future of the industry. Listen to Part 1 here. This episode is sponsored by The Globus Family of Brands. RESOURCES MENTIONED IN THIS EPISODE Virtuoso ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.
Transcribe →Virtuoso’s Matthew Upchurch on the Evolution of Luxury Travel and the Future of Travel Advising (Part 1)
Jun 9, 202500:27:10Tap to summarizeAs a second-generation travel industry leader, Matthew Upchurch — chairman and CEO of luxury travel network Virtuoso — offers a unique perspective on how the world of luxury travel has evolved over the past four decades. In this episode of Humans of Travel, the first of a two-part conversation, Upchurch shares personal stories from his upbringing, the pioneering legacy of his father and the surprising origins of Virtuoso. You'll hear how the concept of a travel advisor collective emerged out of necessity in the post-World War II era, and how early collaborations set the foundation for what Virtuoso is today. Upchurch also reflects on how his perception of travel advisors has evolved throughout his career. This episode is sponsored by The Globus Family of Brands. RESOURCES MENTIONED IN THIS EPISODE Virtuoso ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.
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