
Watch on YouTubeYou have a strategic plan. It's in a deck somewhere. Your team nodded at it in January, and by March everyone was quietly back to running their own version of the company. That gap between a plan on paper and a company actually aligned behind one is why I'm pulling this conversation back to the front of the feed. We just crossed 500 episodes, and Kim and I are mid-stream teaching the strategic plan and predictable revenue material right now, so before we jump back in I want you to hear what a real one looks like when it has teeth. Gary Kusin co-founded GameStop, built Laura Mercier, then walked into Kinko's bleeding $11M of EBITDA and walked out three years later at $240M and a $2.4B sale to Fred Smith at FedEx. He didn't start with the plan. He started by listening at 2am town halls across 42 districts before changing a single thing. Then he put one plan in front of 150 leaders and said: align in 30 days or I will personally help you find your next job. This orig...