Transcript
Jason Giles (0:02)
Welcome back to the Insights Unlocked podcast. In this episode we're joined by Lisa K. Solomon, futurist, educator and designer in residence at Stanford's D School. Lisa and host Jason Giles dive into how leaders can build resilience through imagination, scenario planning and long term thinking. It's a fascinating look at why anticipating change matters more than ever in today's world. Enjoy the show.
Aaron Diocampo (0:28)
Welcome to Insights Unlocked, an original podcast from User Testing where we bring you candid conversations and stories with the thinkers, doers and builders behind some of the most successful digital products and experiences in the world, from concepts to execution.
Aaron Diocampo (0:47)
Welcome to the Insights Unlocked podcast. I'm Aaron Diocampo, brand content production manager at UserTesting. Joining us today as host is Jason Giles, User Testing's vice president of design. Welcome, Jason.
Jason Giles (1:00)
Hello everyone. Good to see you, Aaron.
Aaron Diocampo (1:02)
Our guest today is Lisa K. Solomon. Lisa is a visionary strategist, bestselling author and designer in residence at Stanford's D School where she teaches futures thinking and helps leaders navigate the uncertainty with imagination and foresight. Known for her expertise in strategic design and leadership, Lisa co authored Moments of Impact and Design a Better Business and her work has been featured in the Harvard Business Review. Welcome to the show, Lisa.
Lisa K. Solomon (1:30)
Erin, thanks so much, Jason. Excited to be here with you.
Jason Giles (1:34)
It is such a pleasure to meet you. I'm really excited about our conversation today. So to kick it off, you have been helping leaders navigate uncertainty design better futures. As you look back on the past few years, what would be one of the shifts that you've seen on how leaders approach change and kind of what does that tell us about where we might be heading?
Lisa K. Solomon (2:05)
Love that softball opening, Jason.
Jason Giles (2:07)
I know, right?
Lisa K. Solomon (2:11)
Listen, I think the easiest place to start is of course Covid. I think looking back, we've just really had the five year anniversary of COVID Global pandemic that pretty much shut down the world over overnight. And that I think alerted leaders everywhere to just how vulnerable we are to abrupt disruption. And it's not like the leaders weren't dealing with uncertainty and complexity and ambiguity for years before. But I think that acute, non negotiable everything has changed for everybody, alerted all leaders across all industries and all sectors that this can happen. This sort of unimaginable future is only unimaginable if you don't allow yourself to imagine it. And I hope we get into the importance of imagination as a leadership skill because it's rare that we find an MBA program where many leaders come from that actually has a class on imagination or even ambiguity or Uncertainty. So I think the biggest surprise really marking five years ago. But of course that wasn't the only uncertainty that has come our way. There's lots to talk about regarding what happening on technology and global policy and in our environment. But I think that moment hopefully marked a wake up call for all leaders that it wasn't like we were just going to get through that pandemic and be done and go back to normal. We need to retool how we think about what is going to be our new normal.
