Podcast
IT On Call Professional Podcast
Hosted by Better Call IT, LLC / Ross Feldman · EN
Welcome to the Tech On Call Professional Podcast – your go-to source for expert insights, trends, and success stories in the ever-evolving world of technology. Whether you’re an IT professional, tech enthusiast, or a business leader looking to stay ahead, this podcast brings you candid conversations with industry experts and thought leaders.
Subscribe to unlock actionable advice, cutting-edge strategies, and inspiring stories delivered right to your ears. Never miss an episode as we delve into the challenges and opportunities shaping the future of tech.
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We’re always looking for passionate tech professionals and innovators to join the conversation. If you have a story to tell or expertise to share, apply to become a guest and showcase your knowledge to our growing audience.
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20episodes
Episodes
Newest firstAll episodes
Episoide 22: From Law Enforcement to Insurance
Feb 24, 202500:29:51Tap to summarizeJoin host Ross Feldman as he chats with Eric Hutchinson of NC Farm Bureau Insurance on the IT On Call podcast. Discover Aaron's journey from law enforcement to becoming an insurance agent and learn about the unique challenges and insights he's gained along the way. Dive into topics like the importance of local expertise in insurance, the evolving landscape of customer service, and how networking plays a crucial role in business growth. Gain valuable perspectives on risk management, industry transitions, and the significance of personalized service in today's fast-paced world.
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Episode 21: Communicate Like A Pro
Feb 18, 202500:36:46Tap to summarizeWelcome to the IT On Call podcast with host Ross Feldman and special guest Glenn Michael Millay, both experts in business communication and technology. In this episode, they dive into the art of effective communication and its impact on business success, personal growth, and relationship building. Join the conversation as Glenn shares insights on how communication shapes your business operations and personal life. Discover strategies to connect with prospects, engage audiences, and close deals through powerful storytelling, body language, and tone of voice. Learn the importance of listening, understanding client needs, and delivering value in every interaction. Whether you're a business owner, sales professional, or simply looking to improve your communication skills, this episode offers valuable nuggets to enhance your ability to communicate, connect, and close. Tune in for expert advice and real-life anecdotes that demonstrate the profound difference effective communication makes in every aspect of life.
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Episode 20: Technology in the Restaurant Marketing Space
Feb 14, 202500:20:54Tap to summarizeWelcome to the IT On Call podcast with your host Ross Feldman, featuring guests Barry Steiger and John Fischella. In this episode, we delve into the intersection of business and technology from the cozy setting of John's Place at Mary's Italian Restaurant. Join us as we explore the origins of the Keep Business Local (KBL) networking group, discuss the innovative concept of combining two restaurants, and highlight the importance of building trust in business. Learn how community support played a crucial role during challenging times, like the COVID-19 pandemic, enabling local businesses to thrive. Discover the impact of technology, such as AI and EV charging stations, in modernizing business operations. Our guests share their personal stories of connection through Rotary Club and reflect on 40 years of business wisdom, emphasizing genuine care and respect for employees. Tune in to understand the significance of relationships in business, the art of customer service, and the drive to keep supporting local communities. Don't miss this episode filled with insightful conversations that inspire both personal and professional growth.
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Episode 19: Bridging Generations: Unlocking Workplace Potential
Feb 14, 202500:33:31Tap to summarizeWelcome to the latest episode of IT On Call, hosted by Ross "to the rescue" Feldman, featuring Christian Nichols from OneGen Solutions. In this engaging discussion, Christian shares insights into generational acuity, a concept focusing on understanding and appreciating generational differences within workplaces. With the presence of multiple generations, from Boomers to Gen Beta, OneGen Solutions aims to enhance productivity and communication by fostering mutual respect and understanding. Explore the nuances of generational naming, the significance of cultural markers, and how workplaces can adapt to the diverse values each generation holds. Christian also delves into the challenges and opportunities each generation faces, providing real-world examples and actionable solutions for improving workplace dynamics. Join us as we unearth valuable insights for bridging the generational gaps in today's rapidly evolving professional landscape.
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Episode 18: Money Meets Tech: A Guide to Stress-Free Business Finances
Feb 13, 202500:28:22Tap to summarizeWelcome to the IT On Call podcast with Ross "to the rescue" Feldman. In this episode, Ross and his guest, Kate Josephine Johnson from Heritage Business Services, delve into the challenges and solutions of managing bookkeeping and IT in virtual businesses. Learn about the significance of having a specialized partner in handling business finances and the importance of building trust. Kate shares her journey of becoming a reluctant entrepreneur and how she now focuses on providing financial clarity to small business owners while Ross sheds light on the necessity of IT security and efficiency. Discover essential tips for streamlining software and IT stacks, maintaining financial health, and hiring the right people. Tune in to gain expert insights and practical advice that can transform the way you manage your business!
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Episode 17: Unlocking Efficiencies
Feb 13, 202500:24:13Tap to summarizeWelcome to the IT On Call podcast, hosted by Ross Feldman from Better Call IT. In this episode, Ross is joined by Eric Jensen of Bricks Aaron Process Improvement to discuss unlocking efficiencies in business processes and workflows. Eric shares insights on how small business owners can improve their operations, whether it's in manufacturing or IT workflows, by adopting a mindset of continuous improvement. Throughout the conversation, topics such as creating effective SOPs, the importance of documentation, leveraging keyboard shortcuts, and understanding Gemba are explored. Eric emphasizes that process improvement is not about cutting jobs but optimizing time for valuable activities. Join us as we delve into practical tips for process efficiency and the role of AI and human collaboration in achieving success.
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Episode 16: Networking for Introverts
Feb 13, 202500:23:30Tap to summarizeJoin us on this insightful podcast episode where we delve into the world of networking, especially as an introvert. Our guest shares their journey from being an introverted individual to becoming a successful networker and event organizer. Discover the challenges introverts face in social settings and how platforms like Meetup can aid in creating supportive environments for meaningful connections. Explore the power of networking events, effective strategies for building personal and professional relationships, and the importance of finding groups that match your social comfort zone. Gain valuable tips and firsthand experiences from our guest in hosting diverse, inclusive events that cater to everyone from introverted individuals to extroverted go-getters. If you've ever struggled with networking anxiety or want to enhance your social experience, this episode is a must-listen! Connect with experts, explore creative networking formats, and get inspired to expand your professional network. Meetup: https://www.meetup.com/charlotte-networking-knowledge Facebook: https://www.Facebook.com/Charlottenetworkingknowledge Instagram: https://www.Instagram.com/Charlottenetworkingknowledge TikTok: https://www.TikTok.com/@Clt_networking_knowledge LinkedIn: https://www.LinkedIn.com/company/charlotte-networking-knowledge Website: https://www.networkingknowledgeandgrowth.com Link to purchase Dana's eBook: https://networkingknowledgeandgrowth.com/products/how-to-network-effectively-for-those-scared-to-put-themselves-out-there-practical-strategies-to-face-your-fears-build-confidence-and-grow-your-professional-network
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Episode 15: The Intersection of AI and law
Feb 12, 202500:31:00Tap to summarizeWelcome to the IT On Call podcast with your host, Ross "to the rescue" Feldman, Chief Technology Officer of Better Call IT. In this episode, Ross is joined by Sean Garrett of Garrett PLLC for a captivating discussion on the intersection of business, technology, and law. Whether you're a business owner or just intrigued by the role of AI in modern industries, this episode provides valuable insights. Sean shares his journey from pursuing various legal fields to focusing on business law and the niche of technology business law. The conversation delves into the role of AI in the legal sector, and how it is used in drafting legal documents like purchase agreements and commercial leases, illustrating the balance between AI-generated content and human expertise in legal matters. Amid playful banter, Ross and Sean explore the complexities of mergers and acquisitions, highlighting the critical role of thorough research, proper contract drafting, and understanding client needs. The episode is rich with stories and advice for navigating the legal landscape, emphasizing the importance of collaboration and finding a lawyer who understands your business.
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Episode 14: Building Strong Teams with HR Technology
Feb 10, 202500:28:37Tap to summarizeJoin Ross Feldman on the IT On Call podcast as he sits down with Tara McAllister from Catapult to discuss the intriguing intersection of business, technology, and HR. In an engaging conversation, Tara shares her experiences from the days of faxed resumes to the current challenges that AI brings to HR management. She emphasizes the growing complexities of data protection, particularly how more states are enacting laws to ensure employee data safety. Tara also shines a light on the importance of networking in the ever-growing city of Charlotte, offering tips and personal anecdotes on how to build meaningful business relationships. Listen in to learn about the unique services Catapult provides for employers and how businesses can effectively use AI without compromising data security. Whether you're an HR professional, a business owner, or someone intrigued by the role of technology in business operations, this episode promises valuable insights and practical advice.
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Episode 13: Hauling Smarter: How Technology Transformed the Junk Removal Industry
Feb 7, 202500:25:11Tap to summarizeWelcome to the IT On-Call podcast hosted by Ross Feldman with guest Anthony Del Campo from Badger Hauling. Dive into the world of junk removal and how a digital transformation during COVID sparked the creation of Badger Hauling. Discover how their innovative use of technology, such as the Jobber app, enhances customer communication and improves service efficiency. Explore Anthony's journey from the tech space to hauling, and learn about the company's customer-first approach, commitment to community, and future plans for expansion through dumpster rentals. Listen in as Anthony discusses leveraging tech for better process efficiency and the importance of communication in business success. Join the conversation on how AI and automation are reshaping industries, and gain insights into the significant role of local businesses within their communities. Whether you're in the tech field or interested in business innovation, find inspiration in this episode of IT On-Call.
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