High conflict at work rarely announces itself. By the time it becomes a formal HR complaint or a leadership crisis, the patterns were visible much earlier—and the tools most organizations rely on to stay fair often make things worse, not better.

Bill Eddy, LCSW, JD, and Megan Hunter, MBA, co-founders of the High Conflict Institute in Scottsdale, Arizona, are joined by Michael Lomax, JD, HCI speaker, trainer, and attorney, for Part 2 of a four-part workplace series. They break down the WEB method for early conflict assessment—Words, Emotions, Behavior—and explain why HR's focus on neutrality and incident-by-incident handling can inadvertently protect the person driving the conflict while penalizing the target.

It's All Your Fault is produced by TruStory FM.

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Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area.

(00:00) - Welcome to It's All Your Fault
(01:48) - Assessing Workplace Conflict Early and Accurately
(04:53) - Potential Costs of Getting It Wrong
(09:13) - Patterns of Behavior
(18:56) - Documenting Impact
(20:38) - Personality Disorders
(21:57) - Reactivity Drives Response
(25:29) - Managing Difficult HCPs
(31:02) - What to Assess First
(35:30) - Wrap Up