What separates a strong operator from a true leader—and how do you scale success across multiple companies?

In this episode of Joey Pinz Conversations, Joey Pinz sits down with seasoned tech executive Jim Lippie to break down decades of experience across MSPs, SaaS companies, and multiple successful exits. From early days in the MSP space to leading SaaS growth and navigating acquisitions, Jim shares practical insights on leadership, metrics that matter, and what most operators overlook.

💡 This conversation dives into the real differences between running a services business and a software company—and why understanding customer acquisition cost (CAC), retention, and urgency can completely change your trajectory.

Jim also offers a clear perspective on leadership: it’s not about managing tasks—it’s about building other leaders and winning hearts and minds.

🔥 Top 3 Highlights:

📊 Why CAC and net retention matter more than most MSPs realize
🧠 The mindset shift from operator to true leader
⚡ How urgency and accountability drive scalable growth

If you're an MSP owner, SaaS founder, or tech leader, this episode delivers practical insights you can apply immediately.

Join us for enlightening discussions that spark growth and exploration.

Hosted by Joey Pinz, this Discipline Conversations Podcast offers insights and inspiration.

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🎵 Music by Tom Izzo: @wahlsinger https://tomizzomusic.com

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Discipline. How does it play a role in your life? How does it drive your decisions? Do you have too much or too little? Every profession, hobby, or passion requires a level of discipline. I have used it in weight loss (+130 lbs.), family death, and found a +25 year business. Am I an expert? Absolutely not! Please join me, as I speak to interesting people and find out how discipline affects their career, life, goals, and decisions. Join me as I talk to interesting people in: #Health, #Fitness & #Wellness: #Business, #Technology & #Science: #Art & #Culture: Website: joeypinz.com All social media @TheJoeyPinz Do you wish to Sponsor? Get the prospectus here: www.joeypinz.com/sponsor

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