Transcript
A (0:00)
Empathy and accountability are partners, right? And if you use empathy effectively, that accountability is going to come home to you 100% of the time. If people treat them as adversaries or opposites, that is where things are going to break down. I literally was just going through a conversation, and somebody was like, yeah, but can people still be held accountable if you're practicing empathy? And I was like, yeah. And then we had to talk through that. Right? Because I think in some people's mind, it is a one or the other, and that's definitely not the case. This is KVC as a primary target for ransomware campaigns, security and testing, and performance, risk and compliance. We can actually automatically take that data and use it.
B (0:53)
Joining me now is 10 Tammy Klotz, cybersecurity and IT executive and author of the book Leading with Empathy and Grace. And today we're discussing just that. So, Tammy, thanks for joining and welcome.
A (1:05)
Thanks for having me, Chris. I'm happy to be here.
B (1:08)
Okay, so the word empathy. Now, recently hearing a lot about the word empathy, you gotta have empathy. And a lot of big podcasters are talking about empathy. And the same sort of word perhaps is recycled a lot. But given the book that you've authored, I really want to maybe get into your mind, define your version, how you see it around the word empathy.
A (1:30)
So for me, empathy is very much about being intentional. And that means choosing to, you know, sit down and listen and truly understand somebody else's perspective, listen to what their experiences are before reacting or leading based upon, you know, perhaps assumptions that are incorrect or invalid. And really, again, connecting with the human being that you're having a conversation with to understand where they're coming from and really what is at the root of either the issue, the concern, the conversation, the topic, so that you can really kind of wrap your arms around that and get into, you know, the other person's movie, I like to say, to really understand what's driving them, again, either because of a positive or negative situation, because it makes it much more relatable, and then it also allows you to start to build that foundation of trust so that from this point forward, the conversations are starting with that foundation of trust. And the conversation is just going to go so much better, so much, perhaps more differently than it would have had that time not been taken.
B (2:49)
You made an interesting point around connecting with the human, would you say? Given nowadays and depending on. And I don't. I don't do this to people, but there are folks out there that are on their phone and you're trying to Talk to them on their phone. I find that very distracting. You've seen people doing it in meetings, which is beyond belief. But do you think as well that because of our phones we're not really listening to people? And I mean, look, I listen to people for a living and talking to people. I'm not sitting here on my phone when I'm interviewing someone. And I think that I can tell as an interviewer and as podcast host and as a journalist if someone is distracted. So would you say that just given the times that we're in, everyone's got their phone 24 7, it's providing perhaps a missed opportunity to really connect with that person?
