Transcript
Sam Cummings (0:00)
Large language models are talking models. So when you work with it, it has to essentially speak in its own way. Whether that's writing text or creating your next email. It doesn't have an understanding. And so you get these hyperbolic performances where it scales. And that's the big thing that really, from a physics perspective, is underwriting this problem. If I want to do reasoning today, the more complex it's going to be, the more I want it to think, the more I'm stuffing into that text box. That's the reality of this problem. Because the solution of talking your way to understand has its functional limits.
Podcast Host (KBCast Voice) (0:45)
This is katiecast as a primary target
Sam Cummings (0:49)
for ransomware campaigns, security and testing, and performance and scalability.
Interviewer (KBI Media Host) (0:54)
We can actually automate that, take that data and use it. Joining me now is Sam Cummings, Director of education at Gen AI Works. And today we're discussing if we will see current LLM technology reach its limits in 2026, and if so, what's next. So, Sam, thanks for joining me, man, and welcome.
Sam Cummings (1:17)
Honored to be here. Shout out to the entire audience. I've seen so many other great videos before conversation before on the KBI Media channel. So I'm excited to be here.
Interviewer (KBI Media Host) (1:27)
And you know, just for a quick context, I met Sam at the Oracle AI World and I thought, this dude is such a high energy dude, we're going to be friends. So here we are doing the podcast. So I really want to start now. You've, you've got a lot of a cool background, you've got a lot going on and I want to bring on the show because you have a little bit different perspective on certain things and I like your approach and your thinking. It's very modern. Okay, so Sam, I just need to ask straight off the bat, like, do you think that we will see LLMs reach its limit?
Sam Cummings (1:59)
The question of the decade? Well, I'll give a little bit of background. My experience coming into this space actually starts from a space that we might all be a part of, but might not know. We've all actually participated and that is this industry called customer success. Why is this important as we all are customers of products and services all throughout our life, the ability for companies to engage people and really drive that experience has evolved a ton over the last 40 years. The idea of selling software, something real, you know, timeless at this point. We've all been in the era of software for decades, but to be able to do that in a way that has a subscription has really changed how we do commerce across the globe. Whether it's your Cell phone, whether it's, I'm not sure if you all are watch listening, you know, use Netflix or any other types of services. So many of the services we use today have subscription. That created this boom in industry called customer success, which is since you have a subscription, that you're going to be paying every month or every year, I have to make sure you're happy, I have to make sure you're going to continue to do business with us. And so that's created this demand and this pressure on businesses to create automation and primarily be able to engage people in personal ways using data. That initial impetus, that initial goal has transformed how we do business. Where companies monitor how you engage with their products, how you speak about their brands and they incorporate that and how they communicate. Where that ties to LLMs is that before the boom of 2022 when ChatGPT came out, many of the research and technology around reasoning how do we store memory have been being tackled by the marketing and customer success spaces for years prior. So I have a great perspective to share with you all. I watched an industry completely shift multiple times and the good news is we're right in the front of one of those now.
