Creating an excellent cafe experience is a work of commitment and dedication to caring for both the staff and the community that you serve. The coffee shop functions as a cornerstone of a healthy social structure in any city and advocating for it needs to sometimes go beyond the operations of the shop itself but extend into action taken to change the civil environment a cafe operates in.

Today I am very pleased to welcome to the show, Co-Founder of Kaffeine in London, UK, Peter Dore-Smith

Kaffeine is an award winning coffee shop business with 2 locations in London, UK whose stated aim is to be the one of the best coffee shops in the UK through tireless attention to every detail in quality and service. Peter Dore-Smith (originally from Melbourne) has been owner operator of the Kaffeine since its founding it in 2009. It stands today as a foundational cafe in the London coffee scene being one of the first to introduce customers to Aussie style coffee.

Today with two stores, Kaffiene is focused more than ever on the constant pursuit of excellence in the details and especially on making the work of the bar and the experience customers have, something transformative and beneficial to each persons life.

Recently Peter has been active in campaigning to lower VAT in the UK as the tax rate in harming coffee shops, pubs, and other shops similar.

This is the activism born from a desire to create better conditions to sustain the great difference coffee shops make in communities.

We cover:

The Genesis of Caffeine and Coffee Culture
Planning and Opening Caffeine
Challenges in the Early Days
Systems and Processes for Success
Maintaining Quality and Brand Identity
The Importance of Attention to Detail
Navigating Trends and Staying Relevant
Challenges Facing Small Coffee Businesses
Grassroots Advocacy for Coffee Shops
The Business of Coffee: Balancing Passion and Profit

Links:

Change.Org Petition to Lower VAT

https://www.instagram.com/indycoffeeguide/

Kaffeine on IG: @kaffeinelondon

KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING!

If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email

chris@keystothshop.com

of book a free call now:

https://calendly.com/chrisdeferio/30min

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