Join Rebecka Isaksson in this episode of KnowledgeFika as she chats with Simon Doy, Microsoft MVP and founder of iThink 365. They explore how Microsoft 365 Copilot is transforming productivity and Personal Knowledge Management (“PKM”), and dive into the evolving role of AI in health tech and business processes.

They also talk about SmartFlow, an agentic AI solution from iThink 365 and its impact on meetings and capturing Tacit Knowledge, plus the empathetic nature of modern AI agents. This conversation blends tech insights with personal touches—including coffee preferences and relationship-building in business. A must-listen for anyone curious about the future of AI in the workplace and beyond.

Please find the link to the AI in Healthcare podcast episode that was referenced in this chat, here.

About Simon Doy: Simon is the Chief Technology Officer at iThink 365 and a Microsoft MVP, recognized for his leadership and expertise in the Microsoft ecosystem. With over 16 years of experience, he specializes in building scalable solutions using Microsoft 365 and Azure technologies.

Simon is passionate about helping organizations boost productivity and solve business challenges through cloud innovation. He also leads the M365 North User Group, sharing insights and best practices with the Microsoft community.

Episode 21: AI with Empathy - Personal KM and Productivity Reimagined, with Simon Doy