Podcast
Knowledge Fika 2.0: Knowledge in M365 with Copilot and Content AI
Hosted by Rebecka Isaksson (KnowFlow Value) · EN
Inspired by the Swedish tradition of fika, this podcast brings relaxed, insightful conversations to the digital workplace. Join voices from the Microsoft 365 and Knowledge Management communities as we explore how Content AI, Copilot, and Knowledge in M365 are transforming the way organizations share and apply knowledge.
Grab a virtual coffee and tune in for practical stories, candid perspectives, and the human side of AI-powered collaboration.
30episodes
Episodes
Newest firstAll episodes
Episode 38: Talking to AI Without Losing Your Mind – with Jamie Bartlett
2w ago00:42:43Tap to summarizeWhy prompts, psychology and sycophancy matter.About this episode:What happens when one of the world's leading technology writers turns his attention to AI?In this episode, I sit down with journalist, author and broadcaster Jamie Bartlett to discuss his latest book, How to Talk to AI (And How Not To). We explore why the way we talk to AI matters, how prompting is as much about mindset as technique, and why understanding AI has become an essential skill.Along the way, we unpack AI safety, governance and the concept of sycophancy—AI's tendency to tell us what we want to hear rather than what we need to hear.Whether you're already using tools like ChatGPT and Copilot or simply trying to make sense of the rapid pace of change, this conversation offers a thoughtful and refreshinglybalanced perspective on AI and its growing role in our lives and work.About Jamie Bartlett:Jamie is a journalist, author, broadcaster and one of the UK's leading writers on technology and society. He is the bestselling author of The Dark Net, Radicals, The People vs Tech and his latest book, How to Talk to AI (And HowNot To), which explores how AI is changing the way we think, work and create.Jamie is also the creator and host of several acclaimed BBC and The Observer podcasts, including The Missing Cryptoqueen, the fascinating investigation into the OneCoin fraud, and End Game: Can We Leave with Artificial General Intelligence?. Throughout his work, he examines the complex relationship between technology, power, democracy and human behaviour, helping audiences make sense of an increasingly digital world. He is also teaching a masterclass, based on his latest book, How To Talk To AI, that will be delivered in London on September 24 and October 22, 2026.
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Episode 37: Building an AI-Ready KM Team Without Losing the Human Touch - with Charlie King (The Open University)
4w ago00:37:44Tap to summarizeAbout this episodeWhat does it take to build a knowledge team ready for an AI-driven future?In this episode of Knowledge Fika, Rebecka Isaksson speaks with Charlene King from The Open University about Knowledge Management, AI, governance, and organisational change.Together they explore how to balance innovation with responsible AI adoption, build the right skills, and culture, and demonstrate the value of modern knowledge practices.The conversation highlights why successful AI transformation is ultimately a people and knowledge challenge, not just a technology challenge.A practical discussion for KM practitioners, change leaders, and organisations preparing for an AI-enabled future.About Charlene KingCharlene (or Charlie) is Associate Director of Knowledge & Information Management (KIM) at The Open University, the UK's largest university, and a global leader in distance learning. She is leading the development of the university's first formal KIM function while helping shape its approach to governance, knowledge sharing, and responsible AI adoption.Her background spans library services, metadata, accessibility, digital transformation, and AI-enabled information discovery. When launching the new KIM team, Charlene took a refreshingly human approach, using Peppa Pig as an unexpected conversation starter to capture attention, spark engagement, and open discussions about people's concrete knowledge and information challenges. The resulting conversations and staff feedback helped shape both the team's charter and its first 100-day strategy.Outside work, Charlene is a history enthusiast with a particular interest in the people, places, and events of WWII. She also enjoys exploring historic sites, baking Victorian sponge cakes, boxing, and practising Muay Thai (!!).Additional Resources• Open University Official Website• Jamie Bartlett - How to Talk to AI and How Not To• CollabDays Bletchley Park• Bletchley Park - Historic Site
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Episode 36: Stop Piloting AI. Start Living With It. (What Holds Up in the Real World) - with Paul Hunt (MVP)
Jun 2800:30:53Tap to summarizeAbout this episodeWhat changes when you stop delivering AI solutions—and start living with them every day?In this episode of Knowledge Fika, I’m joined by Paul Hunt for a candid conversation on career shifts, Copilot realities, and the governance questions we can’t ignore as AI becomes everyday work.Paul shares his move from being a Microsoft 365 consultant to in-house solutions designer—and what that reveals about long-term impact. We explore how Copilot shows up in daily work, why prompt discipline matters, and where things are still a bit messy.We also dig into governance—what it really means to manage AI agents responsibly, and why controls and intentional design are critical as automation scales.Along the way, Paul highlights something many don’t get to experience: working in an environment that genuinelyprioritises digital wellbeing—and how that shapes both how technology is used and how work gets done.We also touch on community and culture, reflecting on CollabDays Bletchley Park, speaker diversity, and creating space for new voices. Paul shares honest perspectives on being selected for the right reasons, alongside practical encouragement for aspiring speakers.A thoughtful, grounded episode for anyone navigating AI, community, and career—at the same time. About Paul HuntPaul Hunt is one of those rare people who combines deep Microsoft 365 expertise with a genuine commitment to liftingothers up.A multi-certified SharePoint expert and MVP since 2016, Paul has been shaping the space since the early days—working across both IT Pro and development stacks and staying close to the platform as it’s evolved. Today, he focuses on designing solutions that don’t just work technically but hold up in the real world.He’s also a core part of the community: a regular, and highly appreciated speaker across the UK and Europe, co-organiser of user groups, and someone who actively backs new voices. Case in point—he coached and nominated me into the MVP Programme… so yes, I owe him one 😉Outside of tech, Paul has a creative streak that’s frankly a bit unfair. Having trained as a Chef de Pâtissier, he still makes mind-blowingly beautiful cakes—and has recently added “hobby chocolatier” to the list.Sharp, generous, and quietly influential, Paul is exactly the kind of person you want shaping both technology and the community around it.
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Episode 35: Knowledge at the Time of Need – with Amy Carlton
Jun 1500:29:42Tap to summarizeAbout this episode:In this episode of Knowledge Fika, I’m joined by Amy Carlton (Novartis) — who I first met at the Knowledge Summit Dublin in 2025 — to talk about what it really takes to make KM stick.As a Microsoft powerhouse Novartis is deeply engrained in M365 and we talk about how her team uses AI and M365 as a foundation, while keeping things firmly human-centred. From content lifecycle to communities of practice, this is KM – without the fluff.We spoke a lot about how their KM team of 5 (!) have created their KM strategy through conversations with their business leaders. Thus, building it ground up, looking at knowledge flows and business value, as opposed to doing "KM forthe sake of KM". About Amy Carlton:Amy is a quietly formidable KM leader at Novartis, driving global work across L&D, Knowledge Management, and advisory services — supporting everything from drug development to research.With a consulting background at EY and IBM, she brings a sharp, structured, no-nonsense approach to KM. Add an MSc in Strategy & Innovation and a full set of certifications(PMP, PRINCE2 Agile, Lean Six Sigma Black Belt, Scrum, PROSCI), and you get someone who delivers change properly.Also: frequent flyer at a chic Irish Fika Coffee Shop chain, and (apparently) someone who voluntarily goes to IKEA — which might be the most unexpected credential of all to me!
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Episode 34: From Prompts to Skills: The Shift Nobody Talks About - with Simon Hudson
May 1000:25:27Tap to summarize🎙️About this episodeIn this episode of Knowledge Fika, I sit down with fellow MVP Simon Hudson to talk about what’s actually changing in the world of AI, knowledge, and Microsoft 365.We get into the rise of skills files and AI agents—and why they’re quickly becoming critical to how AI understands context and delivers value. Spoiler: it’s not magic… it’s still metadata doing the heavy lifting.We also cut through the hype and get real about governance—because if we don’t get that right, we’re just scaling chaos faster. (And yes… garbage in, garbage amplified absolutely applies here.)If you’re collaborating with Copilot, agents, or trying to make sense of where knowledge management fits next—this one’s for you.☕️ Grab a coffee. Let’s fika.👤 About Simon HudsonSimon Hudson is what happens when deep healthcare expertise meets serious tech chops—and a long-standing habit of building things that matter.He’s been an entrepreneur since 2008, founding and scaling multiple ventures (including one of the first “in‑the‑box” SharePoint intranet businesses), with a career spanning medical devices, BI, sustainability, and more acronyms than we have time for over a proper fika. He’s also a Microsoft MVP, M365 community contributor, and a regular voice on where AI, knowledge, and governance are heading.These days, Simon runs Novia Works (where he also blogs!!) —but more importantly (for this episode), he’s a dear friend, classic car geek, canal boat owner (yes, still slightly obsessed), and avid world traveller… which explains both the stories and the perspective.PS. “Talks too much and stays too long.” is what his conference bio says. Accurate? That’s for you to decide...☕️
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Episode 33: AI Adoption Is a Habit, Not a Tool - with Marijn Somers
Apr 2600:34:56Tap to summarizeAbout this episode:In this episode of Knowledge Fika, Rebecka Isaksson is joined by Microsoft MVP Marijn Somers for a refreshingly honest conversation about what AI adoption actually takes in Microsoft 365.Yes, Copilot comes up—but the real focus is on habits, behavior, governance, and change management. Because AI value doesn’t come from switching a tool on; it comes from how people use it. As Marijn puts it, “It’s about the adoption, not the tool.”Together, Rebecka and Marijn unpack why training isn’t enough, how governance can enable (or quietly block) progress, and why coaching and engagement matter more than another rollout plan. Practical, grounded, and refreshingly human—this one is for anyone who wants AI to stick, not just launch.☕ Technology moves fast. People don’t. Fika helps.About Marijn:Marijn Somers is a Microsoft 365 expert who focuses less on shiny tools—and more on the people expected to use them.With nearly 20 years in the Microsoft ecosystem, Marijn helps organizations turn Microsoft 365 and AI into practical, sustainable ways of working. As a Microsoft MVP and Productivity Coach at Mijn 365 Coach, he’s known for cutting through noise with calm authority and deep respect for behavior, habits, and governance.A sought‑after international speaker and coach (not a lecturer), Marijn believes adoption is built through engagement, not enforcement. He’s also the co‑host of the M365 Distilled podcast with Steve Dalby, translating real‑world Microsoft 365 challenges into clear, usable insights—minus hype, plus clarity.Best served with Fika. And possibly a Biscoff.
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Episode 32: What AI Learned from Librarians (and SharePoint)
Apr 1300:34:47Tap to summarizeAbout the episode:In this episode, I sit down with Sean Squires from the SharePoint product team at Microsoft, on Redmond Campus and in the same room as my guest for a change! We had aproper deep dive into something that quietly underpins almost everything we do with content and AI: librarian skills! (We also had a lot of coffee...)We talk about why librarian skills still matter in a world of large language models, how concepts like folksonomy, taxonomy, and ontology show up in very real product decisions, and why “messy content with magical AI on top” is not a strategy. We also unpack the evolution from Syntex - to what’s now branded as AI in SharePoint, what changed (and why), and what this means for organisations trying to make AIactually useful — not just impressive.This is a practical, honest conversation about content lifecycle, authoritative knowledge, and how natural language and AI conversations mean everyone suddenly has a SharePoint expert in a box.About Sean Squires: Sean is a Principal Product Manager for SharePoint at Microsoft and has spent 23 years working on the platform, starting with SharePoint 2003. He holds a Master’s in Library Science from the University of Washington and brings deep expertise in how information is structured, described, and made usable at scale.His work focuses on metadata and knowledge models — from folksonomy and taxonomy through to ontology — and how these foundations underpin AI in SharePoint.
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Episode 31: From Knowledge silos to Engage - How Communities make Knowledge Flow
Mar 2900:29:16Tap to summarizeAbout this episode:What does it really take to make Knowledge Flow — especially as Microsoft rolls out a new Engage experience and updated licensing model through April 2026?In this episode of Knowledge Fika, I’m joined by Lukas Wünsch to explore how Knowledge & Portfolio Management and Community‑driven collaboration come together — and why this moment matters as Engage continues evolving from a social layer into a deliberate, organisation‑wide capability.We discuss:What’s changing in the new Engage experience in TeamsWhat the licensing shift signals for organisations — and why it forces clearer intentWhy community design, not tools, determines knowledge flowHow Engage supports knowledge sharing across portfolios when it’s used deliberatelyWhere Engage adds real value — and why strategic direction and C-level support is a game-changerThis conversation isn’t about features or hype. It’s about using communities to create clarity, connection, and knowledge flow — that actually sticks!☕ Practical, grounded, and refreshingly honest — just the way we like our fika.About Lukas:Lukas Wünsch is the head of Knowledge & Portfolio Management and community‑driven collaboration at MHP (a Porsche subsidiary), where his focus is making knowledge actually flow — across people, portfolios, and real work.With a Scandinavian connection from his undergrad studies in Norway (and fluent Norwegian to prove it), Lukas brings a refreshingly human, pragmatic take on KM — grounded in structure, trust, and communities rather than tools for tools’ sake.Outside of work, we bonded over a shared love of Guinness — though when it comes to fika, Lukas keeps it classic: strong coffee and a cinnamon roll. Plain. Proper.
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Episode 30: AI in SharePoint: The Brains, the Bold Moves & the Cory Behind It All
Mar 2200:33:49Tap to summarizeAbout this episode:Rebecka sits down with Cory Newton‑Smith to explore how AI in SharePoint has evolved from early Knowledge Agent ideas to today’s Copilot-powered capabilities. They break down how AI is finally helping organizations clean up noise, surface authoritative content, and turn SharePoint into a genuinely intelligent knowledge platform.Expect insights into Microsoft’s “zero to one” journey, how customer feedback drives every iteration, and why the platform is becoming “so much more capable” as AI takes center stage.Chapters:00:00 — Intro: Knowledge Agent & AI in SharePoint05:54 — Cory’s journey at Microsoft09:27 — AI in document management14:05 — Customer feedback loops18:08 — AI capability leaps21:37 — Cutting noise26:09 — Authoritative content31:29 — Customization powerAbout Cory:Cory Newton‑Smith is a Group Product Manager at Microsoft and a key leader behind AI in SharePoint — from first‑party AI to custom SharePoint agents that unlock expertise across organizations.She’s the woman behind the massive team effort that gave knowledge managers the best thing since electricity and indoor plumbing: AI‑powered knowledge in SharePoint. Cory blends product vision, customer research, engineering partnership, and deep experience in AI strategy to shape how Microsoft helps people find and trust organizational knowledge.If your SharePoint suddenly feels smarter? Cory and her team's fingerprints are probably on it. A coffee drinker who lacks the sweet tooth that so many of us have - she is also "tea-curious", so let's see what her verdict will be on the "Söders Höjder" blend I will bring for her. Tea with a flavour of warm, sunny summer nights in Stockholm... To be continued.
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Episode 29: Beyond the Hype: Marc D Anderson on AI, Reality, and Real Business Problems
Mar 800:28:17Tap to summarizeAbout this Episode:In this episode of Knowledge Fika, I sit down with the legendary (and proudly self‑proclaimed) curmudgeon Marc D Anderson. With decades of experience in the Microsoft world, Marc has watched SharePoint grow from its awkward adolescence into today’s collaboration powerhouse.We talk about the evolution of Microsoft 365, why Marc stays cautiously optimistic about Copilot, and how hype often gets in the way of solving real business problems. He shares honest, practical perspectives on what AI gets right—and where it still goes delightfully wrong.And yes, we end with a Fika moment featuring cardamom buns and some thoughtful reflections on slowing down in the age of AI.---About Marc:Marc D Anderson (Sympraxis Consulting) is what you get when deep technical expertise meets decades of real‑world consulting wisdom—served with a generous side of dry humour. A long‑time Microsoft MVP, author of the beloved SPServices library, and a go‑to voice in the SharePoint community, Marc has shaped the Microsoft ecosystem since the early TPU/Tahoe days.He’s hands‑on, allergic to tech hype, and famously committed to “just wanting the truth.” Whether he’s designing solutions, blogging, or speaking at conferences, Marc brings clarity, candour, and a bit of that classic Anderson curmudgeon charm.
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