About this episode:In this episode of Knowledge Fika, I’m joined by ⁠Amy Carlton⁠ (⁠Novartis⁠) — who I first met at the ⁠Knowledge Summit Dublin⁠ in 2025 — to talk about what it really takes to make KM stick.As a Microsoft powerhouse Novartis is deeply engrained in M365 and we talk about how her team uses AI and M365 as a foundation, while keeping things firmly human-centred. From content lifecycle to communities of practice, this is KM – without the fluff.We spoke a lot about how their KM team of 5 (!) have created their KM strategy through conversations with their business leaders. Thus, building it ground up, looking at knowledge flows and business value, as opposed to doing "KM forthe sake of KM". About Amy Carlton:Amy ⁠is a quietly formidable KM leader at Novartis, driving global work across L&D, Knowledge Management, and advisory services — supporting everything from drug development to research.

With a consulting background at EY and IBM, she brings a sharp, structured, no-nonsense approach to KM. Add an MSc in Strategy & Innovation and a full set of certifications(PMP, PRINCE2 Agile, Lean Six Sigma Black Belt, Scrum, PROSCI), and you get someone who delivers change properly.

Also: frequent flyer at a chic Irish Fika Coffee Shop chain, and (apparently) someone who voluntarily goes to IKEA — which might be the most unexpected credential of all to me!