Transcript
A (0:00)
At the end of the day, we can. We have conversations. Oh, this and this and this and that. I think this and this and this and that. By the end of the day, you know, your strength, me, my own needs to be there to get the bias. But how to retain the bias or to keep them coming back can be through customer service. It can be fast replies, like how they apologize to you when we delay. There are people that will do that. You see that? So that's how I've done it. Like, I have delegated tasks to people so that everything can be run smoothly.
B (0:26)
What are some of the challenges you faced in the business?
A (0:29)
Oh, when I was starting out, was the responding to people. Yes. And then what to do when there's an issue, like there's a delay in delivery. Because sometimes it's not me, sometimes the delivery service, they can keep the package. Yeah, some. Sometimes it can be me because maybe I missed an order or something. But I never started as the average business person. I started with plenty orders. You see, you know that there are some business people that started with selling just one a day and two a day and God willing, their business blew up in some years time and everything.
B (1:00)
For two years in my business, I was not making any money.
A (1:03)
Exactly. So I feel like you can navigate more than me at that point. Because you see, you, you, you took time to build your structure, to understand yourself, to understand your flaws. It's like being popular. You know, some people just become popular, boom, like that, and now they don't know what to do with themselves. Okay. Yes. So that's what their business do. It can, boom. Like this, like, not me. How do I tell this person I'm sorry that husband, like, you know, like, it was hard for me. It was so hard for me. And my worry every time was so good. I hope the way I spoke to this person, this person will come back again. I hope this, this little guy killed me. Oh, this. Like, like I was all over the place. Because I never started with one or say one order. Now you know that. Okay. If I package it, if it's just one order and this delivery service disappoints you, you don't know not to go there again. Now me, I'm sending you 100 order. Your face the first time. Where is my left and right? Like, now you've embarrassed me. 20 people straight. I have to beg 20 people. Like, it was too much. It was too much for me in the early days was when I hired somebody to start responding to me, to my. My messages on instagram. Like early, like one year into the business. I was like, no, I'm done. Is it I stopped this or like I stopped this business because I started, I did a little bit of skincare at a point because I used to do my own skincare product. Right. And then it was African black soup. Now African black soap, when you use it on your face, you don't leave it on your face for 15 minutes, it will burn you.