We discuss Marcus Buckingham's best-selling novel "First, Break All The Rules: What the World's Greatest Managers Do" and pay special attention to the 12 simple statements that distinguish the strongest departments of a company from the rest. These 12 statements are arranged as a process for (appropriately enough) climbing mountains and are:

Base Camp: "What do I get?"

1. Do I know what is expected of me at work?

2. Do I have the materials and equipment I need to do my work right?

Camp 1: "What do I give?"

3. At work, do I have the opportunity to do what I do best every day?

4. In the last seven days, have I received recognition or praise for doing good work?

5. Does my supervisor, or someone at work, seem to care about me as a person?

6. Is there someone at work who encourages my development?

Camp 2: "Do I belong here?"

7. At work, do my opinions seem to count?

8. Does the mission/purpose of my company make me feel my job is important?

9. Are my co-workers committed to doing quality work?

10. Do I have a best friend at work?

Camp 3: "How can we all grow?"

11. In the last six months, has someone at work talked to me about my progress?

12. This last year, have I had opportunities at work to learn and grow?

The Summit

If you can answer positively to all of these twelve questions, then you have reached the summit.

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