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The 72 Appointments Mystery: How AI Agents Are Silently Revolutionizing Business
The 72 Appointments Mystery: How AI Agents Are Silently Revolutionizing Business
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- [00:00]
Dr. Tamara Nall
Imagine a world where AI isn't just answering customer questions. It's driving business growth, where conversations just aren't automated. They're intelligent, strategic, and even profitable. That world, it's not the future. It's happening right now. And at the center of this revolution is Paul Roberts, co founder of Talk, a company that's just not improving customer engagement, but rewriting the rules of how businesses and AI work together. Talk's AI agents don't just reply. They think. They sell. They learn. They turn missed opportunities into revenue data, into strategy and automation, into something that feels almost human. But here's the real question. If AI can hold a conversation, close a deal, and build relationships, what does this mean for the future of business? That's exactly what we're unpacking today. Paul isn't just building AI tools. He's creating a new kind of workplace, one where AI isn't in the background. It's on the front lines. So if you're ready to see what happens when businesses stop using AI as a tool and start using it as.
- [01:16]
Paul Roberts
A partner, this episode is for you.
- [01:18]
Dr. Tamara Nall
Let's get into it. Welcome to lead with AI. I'm Dr. Tamara Nall. In each episode, we we will take you behind the scenes with visionary leaders shaping the future of AI across public and private sectors. Join us as we explore groundbreaking projects and innovations that are transforming industries and making a real impact on people's lives. Let's dive in.
- [01:50]
Paul Roberts
Hi, everyone. My name is Dr. Tamara Nall, the host of the Lead with AI podcast. And I'm joined today by Paul Roberts, co founder of Talk AI. Welcome, Paul. How are you doing?
- [02:02]
Well, thanks so much for having me. How you doing?
- [02:05]
I am doing well and excited about getting into the discussion. Glad to have you today. So, before we get into a discussion about the tech, let's start with you.
- [02:15]
Sure.
- [02:17]
What personal moment flipped the switch for you when? When AI stopped being cold and became a cause.
- [02:24]
Good question. It really was the moment when I'd met my co founder. He was showing me what he's working on, and it was really that moment. I listened to a single AI agent resolve a very complex customer issue in about 40 seconds.
- [02:38]
Wow.
- [02:39]
Something that, in my opinion, probably would have taken a human maybe 10, 20 minutes. And we've all been on those calls. Odds are we probably would have gotten two or three transfers to different people. That's when I personally realized this isn't about replacing humans. I think that's a big misconception. It's really about elevating the human experience by Removing all those friction points from every conversation that matters to a business. At that point, AI was no longer here's the code base, here's software. It really became our mission at TALK to reinvent how companies are building satisfaction and more importantly, performance at scale.
- [03:17]
Great. And so when you talk about that moment, what is the jaw drop moment where a customer can put in something complicated like you described and then they see talk for the first time in action.
- [03:32]
It's really when they give us and again we say this all the time. It's very similar, like machine learning. Good data in, good data out, a bad process when not be made better with AI in my. So for us it's when we see a very complicated process that would take multiple teams and organization to handle. And that AI agent can number one, engage with the consumer, understand the needs, wants, etc of the consumer and then interact with their current workflow. So for me that's really the aha moment for a lot of companies when they can say okay, I see how this works now. You know, not only does it sound human, have empathy, all that, all the key things that a human does, but it can also work within the process, procedures and confines of the organization.
- [04:15]
Wow. And in terms of how AI is reshaping customer engagement, how does Talk make that shift between that seamless feel and what's natural for businesses since it's so automated?
- [04:28]
Sure. The way that we thought about Talk and built it out was really to feel like an extension of the company or the brand, not like a bolt on of, hey, add this chatbot to the site, get it a couple answers here and there. You know, when do we open? You know we open on Sunday. Sure. You know, our all of our AI agents are trained on the actual workflow of the organization. We mimic the tone the real customer journey. So they don't just answer questions, they're really all about guiding outcomes. Integration has to be invisible, but you know, the impact is immediate and more importantly measurable.
- [05:03]
And are there certain industries that work better for Talk than others or does it is it industry agnostic?
- [05:10]
It's really industry agnostic. But where we try to focus as an organization is large scale customer engagement companies. So think about your auto insurance company, your credit card company, your airline, etc, where they're either constantly outreaching to customers or people are constantly calling in. You know, we are a business, we love scale. So that's where you know, we've had some phone calls, people say, oh you know, I own three, three restaurants in New Jersey, can I use AI? I said in all reality, just hire somebody to answer the phone.
- [05:39]
Got it. Okay, got it. And then there's this balance between automation and humanity. And then how does talk blend both of those?
- [05:49]
Sure, we get that question quite often. In my opinion, the magic is really in what we call micro decisions. Our agents don't just follow scripts. It's not a decision tree of if this, then that, you know, they understand context, they can adjust tone. If somebody's very upset, calling in, they're going to use a soothing voice, a calming voice. You know, they actually can mirror human empathy. If you had an opportunity, you know, to really peek inside of a talk AI agent and I think what you'd really find is a mix. It's going to be behavioral data, adaptive language modeling, how do I mimic that human behavior and really industry specific logic stack. So we, our AI agents have to know everything in the world about the topic of home insurance, about life insurance, et cetera, whatever that the AI agent is tasked with. So it's not really AI versus human anymore, it's really AI plus human. That is the secret sauce. And I think people have to understand that it's not here to replace you guys, it's here to make everybody work better, more efficiently, etc.
- [06:52]
Right. And if we could open up the brain of talk AI, what would we find that would surprise us?
- [06:58]
Yeah, I think it's, you know, very different than a lot of AI agent companies where they're using a Cloud or a ChatGPT or one of these open source models. We build AI specific agents that are really focused, like I said, on the topic at hand. So I get phone calls like everybody else. If I think it's AI, the first thing I ask is, hey, how long is it going to take me to walk from, you know, my house here in New York down to Miami? I want to get warm. A lot of times that AI will start answering a question.
- [07:24]
Right?
- [07:24]
You know, we realize, okay, this isn't the best use case here, but we build almost what we, you know, we're calling like a small language model. So it's very, very specific for the industry, for the task at hand. So some of our clients are building 10 or 15 different AI agents to handle almost micro tasks along, along the consumer journey.
- [07:44]
And if I'm a new customer, how long does it take for you to know my industry and then specifically know my company in the same tone that I would if as a human we.
- [07:55]
Usually have a, you know, a pretty in depth onboarding process? You know, the first 48 hours of walk Working with talk. You know, one good thing is with, with focus on some specific verticals. You come to us as an auto insurance carrier. We have a pretty good idea of what the agent should look and feel like and you know, the tasks are going to handle. But again, you know, State Farm is very different from Geico and they're offering the brand presence, the tone, etc. So we have, you know, probably takes about a 30 minute questionnaire where we're going to ask you, you know, what is your best agent project to your customers? How does it sound? You know, what, what are keywords you love to use? You know, and it's funny when you hear these brands, you hear certain keywords in the back of your mind. So we're typically telling our partners it takes between, you know, four to four to seven business days for your agent to be fully launched. And dialing four to seven business days.
- [08:46]
Wow, that, that, that's in no time at all, correct?
- [08:48]
Correct.
- [08:49]
Oh my goodness. So what about a client win or a client case that still to this day gives you goosebumps?
- [08:56]
There's a couple of them, but there's, you know, one of our clients, they were really focused on, you know, the real estate space and they were saying, ah, we've tried all these different, you know, we had an agent who basically launched the, his own AI agent on Thursday. It worked over the weekend, took phone calls and he came in Monday with about 72 appointments booked on his calendar.
- [09:17]
Oh no, he didn't believe it.
- [09:20]
So, you know, guys, something's broken. Check my AI agent. What's going on here? The, something must be off. And we literally sent them, you know, a handful of the voice recordings of the agent interacting with people calling in to list their home. And he was kind of blown away by that. And that was kind of when we, you know, like, geez, this could really be a game changer for a lot of different industries.
- [09:39]
Oh my gosh. What did he do in that situation? He just had to spread the 72 out, huh?
- [09:44]
Yeah, well, it was over the course of a month, so lucky for him, you know, he wasn't running around, you know, driving from house to house. But you know, he immediately introduced us to his VP of development and now, you know, luckily we have more agents in his, his firm working with this. But it was, that was one that kind of stuck with me.
- [10:02]
Paul, that is amazing. That talk AI helped him do that. I mean, what a game changer for him. You know, that's like next level life. Life changing.
- [10:12]
Yeah. And we're seeing that. It's interesting where a lot of, you know, let's call it the older school industries who are adopting this are realizing, you know, the scale and predictability is something they've never really been able to get out of a human workforce. But what they can do now is plug AI in, like I said earlier, with a good process, good procedures and now take a lot of that, you know, grunt work or listen, nobody likes cold calling, nobody likes handling those customer support calls. And now if you have a dedicated AI assistant to do that, it frees you up to do things that are going to be very focused on revenue generation, etc.
- [10:46]
Higher level that is. Now you mentioned, you know, there are some industries, which industries are kind of slow to adopt technology and might miss out in the next 12 months.
- [10:55]
There is a, you know, banking is a tough one for us. You know, the, you know, the banking folks, they're very much about, hey, we want people to walk into the branch and you know, obviously there's forward thinking banking companies and fintech companies but a lot of the older school banking folks are, you know, we want somebody to know their banker, et cetera. We want them to kind of work with them specifically. It takes a little bit handholding but I think as we said earlier, it's not a matter of if but when. You're using this type of technology, right. And using it in a way that actually offers real benefits to your customers and also to your bottom line.
- [11:30]
Right.
- [11:31]
It's a, it's a real source of pride for us when we see those people kind of come, come around and say, okay, you know, this, this is going to be something we can use.
- [11:39]
Right. And you can get with it and be forward thinking or you can be left behind, but either way it's coming.
- [11:45]
It's already here, it's coming.
- [11:47]
Now. How does talk leverage AI to continuously improve engagement strategies?
- [11:53]
Sure. So when you think about it, it's, you know, every conversation teaches the system something new with the amount of calls and you know, countless, you know, tens of thousands per minute. It's just, you know, it's always learning. So we use a specific closed loop feedback from outcomes. Clients will use this for lead qualification, appointment setting, customer support, you know, and it learns how are objections handled, what are the drop off points. And this is all used to really retrain the agents and this isn't really a set and forget it model. A lot of people think, oh let me just sprinkle some AI onto my business and we're good. It's what we Consider almost like compounding intelligence. And we see that in the performance data because we'll see that an AI agent out of the box for company a can handle 25% of the customer service calls. Then a month later it's handling 40%. And we slowly click up the leads. You know, more leads get converted, more customer service requests are solved in a timely manner because it's constantly getting smarter, constantly learning from the conversations.
- [13:01]
Oh, that's amazing. So do you feel like traditional customer service and sales efforts are becoming obsolete?
- [13:09]
I wouldn't say obsolete. You know, one area I hope to see go away and, you know, if you've ever called it, you know, the call queue, you know, no one wants to quote, wait for the next available agent. You know, I called my local electric company here in New York the other day and I wait on hold for 27 minutes. Yeah, I just, I just think that's not a thing that should happen anymore. You know, with Talk, every customer gets a personalized experience now, immediately. Now you don't wait. There's no, hey, you know, press one if you want us to call you later. You know, and companies love it because the response is instant, number one. But the customers really love it because they feel heard. It's really, it's that mix of, you know, the trust and satisfaction at speed, you know, that that's the upgrade, in my opinion.
- [13:54]
Yeah. And it's really interesting. I've been in situations where I'm like, okay, I'm not going to wait, I'm going to press 1, they're going to call me back and then I get the callback and it's a spam and I don't answer it. Then I have to call back or.
- [14:09]
You'Re picking your kid up at school or you're doing something. It's just there's a, you know, like, unfortunately, we live in a world now where it's now like, I want somebody now. And, you know, I'll typically choose that chat function on a site rather than a phone call back because at least I'm getting my problem solved in that moment.
- [14:25]
Absolutely. I'm a chat lover as well. Although it'd be easier if it could be solved in another way. So that way I'm not taking the time and, oh, we haven't heard from you in a while. We're going to disconnect you now. I get that a lot, too. So what's one old school practice that talk is quietly killing but no one's talking about.
- [14:46]
Sure. I would almost go back to my Prior answer. Yeah, it's, it's that instant gratification, instant solution that we're all kind of searching for as consumers. Where I, I think what, what you see now is, again, it's, people want to snap their fingers. I want to, I want to order food. It's at my door in 10 minutes, you know, so it's almost that instantaneous solution. And also, I think just as a generation, we're getting, we're moving through this world, we're getting a lot more accepting of AI. So there was a lot of, you know, let's say pushback, which I think is kind of, you know, moving away.
- [15:21]
Yes.
- [15:22]
Where it's, hey, a human has to answer this or a human has. I think we're just being so much more accepting of this type of technology.
- [15:29]
Right. And I think in terms of customers, you, after it's over, you're like, okay, was my issue resolved? Yes, it was. So does it matter whether it was a person or an agent? And in many instances, you don't even know it was an agent. It's, you know, you thought it was a real person. That's like the power of AI.
- [15:47]
We, we hear so many, you know, we do a ton of QA for our clients. We'll hear phone calls or it's, you know, honey, come in here. I think I'm speaking to a robot or an AI. I'm not really sure. And.
- [15:58]
That'S funny. So how does talk AI handle sensitive conversations? How do you keep it from crossing those ethical lines? Sure.
- [16:08]
You know, compliance is probably one of the core things we built the company on. For us, it's compliance, scalability, and performance. So compliance, we really start with the consent and context. Number one, there's a lot of rules and laws about who you can call, who you can't call, using AI, et cetera. And every talk AI agent is transparent. They're purpose built and really trained, just not on logic, but really on the limits of what they can and cannot discuss. So ethical guardrails are really built into every conversation. And that goes back to the core technology of building this small language model versus an open source model.
- [16:45]
Yeah.
- [16:46]
How long does it take me to walk to Miami? You could ask some pretty nefarious things if you want, you know, so it really has a model with a limited input of knowledge on specific topics. Like I said, auto insurance, you know, home services, et cetera. You can't ask our agent endless questions. And that really prevents a lot of those ethical concerns. It just won't have the answers if you really pressed it and said, well, I want to know this, I want to know this. After two or three times, we default and basically say, hey, you know what? I don't have that information for you. Let me transfer you to my supervisor. And then we transfer that to a human who can handle it.
- [17:25]
Okay, perfect. No, that's amazing. So what's a myth about conversational AI that if you could permanently delete, you would?
- [17:35]
I think what we hear quite often is that AI can't build a meaningful relationship with a consumer. I see that proven false every single day. You know, AI, it delivers a consistent, respectful interaction that does earn trust over time for brand. And we see, you know, specific AI agents call back five or six times to check in on a consumer and you hear, oh, hey, Sarah, thanks so much. Hey, how you doing? You know, it's, you know, and as humans, we always are, you know, relationships start with reliability, with trust, all those key things. And, you know, that's what AI delivers best, in my opinion. It's that continuous and predictable communication where it doesn't get upset, doesn't get worked up. You know, we joke around our AI agent. You can make 50,000 phone calls and tell it to go jump in the east river in New York. That 50,001 call, it's, hey, how are you? How's everything going today? It's not going to be upset. It doesn't need to go outside, you know, take a break and get fresh air.
- [18:30]
Right. No lunch breaks.
- [18:33]
Right?
- [18:33]
Right. So paint us a scene. Is 2030 a business is scaling globally. How is talk making that expansion seamless?
- [18:44]
Well, you know, we've actually been tasked with this and it's only 2025, but I'll give you some, some ideas here. You know, a company will launch in three companies, you know, three countries on a Tuesday. By Wednesday, they have AI agents that are selling, supporting and speaking in five different languages across every channel. Phone, sms, email, no hiring, no HR issues, no onboarding lag, no, you know, okay, everybody, come in. Monday morning, we're going to learn about this product. It's really the ability now to have a global presence at the flip of a switch where you could basically train these agents, they could learn very quickly, launch an endless amount of them, and there's no limitations on regional languages, et cetera. It's just like I said, you create the agent in a couple minutes and they're live.
- [19:30]
How powerful is that for the solo entrepreneur that wants to have a global presence and a global expansion? And I can be in three countries or more in its own individual, with, with cultural context.
- [19:44]
Correct. And the, the I, I call this the age of the entrepreneur because there's really no limitation. If you have a good idea, you can use AI to scale every aspect of your business, from forming your corporation to building a website, to building a business plan, to predicting your financials. Then all of a sudden you can have an entire AI workforce behind you, growing your business.
- [20:06]
Wow. Chills. Chills, yeah. So what's wrong with the future of AI that keeps you up at night?
- [20:15]
Well, besides my three kids growing old.
- [20:18]
You have a beautiful family, by the way.
- [20:20]
Thank you.
- [20:21]
Very beautiful.
- [20:21]
One of my biggest concerns is the use of AI and I worry about an AI world where speed and efficiency is going to trump that sincerity or interaction with, with real consumers or customers. You know, companies now, they, they want to use AI and automation to potentially cut corners instead of enhance the value that the clients or customers are getting. Really not our vision at all. At Talk, you know, we believe that the AI, it should deepen that connection. It should be used to, to further your interactions with your consumers, not dilute them or just turn into, you know, a metric in a spreadsheet of saying, okay, this person was satisfied, move on. You know, and we give people ideas all the time. Like, you know, your clients sometimes only hear about you when it's bad news or they owe money.
- [21:04]
Right.
- [21:05]
Why not a, you know, a quarterly check in, a weekly check in of, you know, hey, is there anything we should be doing differently? How can I help you? You know, and they just think differently because they, they would need a human workforce to achieve that, you know, so we see this a lot also in the, the fundraising or non profit space where, hey, you are only calling me when it's time to raise more money, right? I'd love to know an update of how my, you know, I donated money last year. How did that, you know, what was that used for? So correct. You know, where you would have to hire a lot of humans to do that. Now AI can do that on a very predictable, scalable, you know, way going forward.
- [21:41]
Right. So for anyone that's still on the fence, what's one simple action they can take this week to experience the power of talk, the power of AI and never go back.
- [21:55]
I think people are kind of blown away when they see what we've built. So we love reach out to us. We're obviously on LinkedIn. We're at Talk Taa LK AI, you can schedule a demo. You don't need to become a client. We Want to show you what the future looks like.
- [22:10]
Yes.
- [22:10]
I tell people all the time, I don't want to be pitched. I said, I'm not the pitching type. I'm going to show you what this can do, and it either works for you or it doesn't. But I think when people kind of visualize it, because everybody's here is, oh, AI agent, Where is this in the cloud? How does this all work? But I think when they see how you actually build an agent, so not a big shock. We actually created an AI agent to help you build your AI agent, but walking you through that process and the questions that we ask are very thoughtful and methodical. And then all of a sudden, five minutes later, you have this AI agent that you can use.
- [22:42]
And I don't need code or development experience.
- [22:46]
It's no code. I think that's one of the biggest challenges with AI right now, the cost of ownership.
- [22:51]
Yeah.
- [22:51]
We've had a lot of people come and find talk after they've spent tens or hundreds of thousands of dollars in countless development cycles and they don't have what they want.
- [23:01]
Right.
- [23:02]
So we took a very methodical approach of making this very simple to use ui. And we tell people all the time the CMO could use it, the CEO or the summer Internet. And the biggest joy for us is, you know, everything we do for you, we do in your own UI and we record it so you can see how we did it. But that day when you go in and build out your first AI agent without any assistance from us, we celebrate in Slack. We're like, hey, this client just built out their own agent. Let's go. You know, this is awesome, right?
- [23:31]
And for those who don't know what.
- [23:33]
UI stands for, tell them UI is user interface. So it's basically the dashboard. So, you know, when you log in, you're going to have, you know, a dashboard with all your AI agents, their tasks, etc. But we tried to take an incredibly complex technology and like I said earlier, make it as simple where the intern could build them, you could build them, anybody in the organization.
- [23:53]
That is phenomenal, Paul. I mean, kudos to you and your team and what y' all are doing with talk to reshape the world as we know it. I mean, I'm still stuck on the overnight expanding in all these different countries with the, with the. With Language and Culture Incorporated. That is absolutely amazing. So, as you know, and for those guests who are watching that might have not watched before, we always ask our current guests a question that a previous Guest asked. And so, Paul Drum, please. Your question, how does one acquire good taste in life?
- [24:34]
Not an AI question. Hold on, I gotta shift my head for a second here. In my opinion, you know, good taste comes from exposure and curiosity. 48 years old, I've seen a lot, done a lot, ups, downs. You have to really get out of your comfort zone, experience life to gain good taste. I love that, you know, I talk to people and say, I've never been west of the Mississippi or south of North Carolina. I say I can't really, you know, number one, probably be friends with you, but you have to get out there.
- [25:05]
Right.
- [25:06]
I've visited probably over 45 countries in my 20s. I, I backpacked around the world by myself. And I think that really helped me experience a lot. And not only experience a lot, but see life from different perspectives. And some of the most unforgettable moments, I think that helped me develop taste weren't planned. I remember I was in Italy on the Amalfi coast, and somebody overheard me speaking in my beautiful New York accent and said, on New York, New York. Yeah. And they invited me to dinner with their family and, and the food was simple, local. You know, I watched the, the mom make the pasta and, and it was made with love. And it was probably some of the best food I've ever had.
- [25:43]
Right.
- [25:43]
And, and honest, I've been chasing that meal for the last 20 years of my life. But everybody always say, you know, what's your best Italian food? And I would tell, oh, it's not this, you know, Rao's in, in Manhattan or one of these, you know, fancy restaurants. It's, it's something different. It's. And I think that's where taste is developed. In moments like that, you learn to appreciate authenticity.
- [26:03]
Yeah.
- [26:04]
Quality things that matter. And you know, as a leader and an entrepreneur, I think good taste shows up everywhere in what you do. It's, it's, it's how you build your team. It's how you treat people right. And more importantly, probably would you prioritize? Like, you know, obviously you see my family in the background. I tell people all the time that, you know, business will be here on Monday. Yes, go figure out your family.
- [26:25]
Exactly. I love that and I love your answer around being open minded and having a level of curiosity that's amazing. So now we're going to move into rapid fire. So I'm gonna quickly name all five, six things and you answer most overrated tech trend right now.
- [26:41]
All right, staying with the AI theme. I see a lot of companies Coming out with just a AI agent, just a standalone agent, I think that's kind of, you know, not really helpful to most companies. I think it's got to be part of a platform that you could automate and actually have an impact on your business.
- [26:57]
Right. Love that. Good advice, Good advice. Most underappreciated AI that deserves more attention.
- [27:04]
I would say real time objection. Handling the fact that this piece of technology can hear countless tens of thousands of humans a day. And everybody said it has a different objection. And it can understand and learn and get smarter and better. I think that's a superpower, especially for any sort of outbound sales call or lead generation for any company.
- [27:25]
Okay. One book everyone should read.
- [27:30]
Well, two books if you don't mind. One book that I was given at 17 years old, which I think had a huge impact on my life, is the Greatest Salesman in the World by OG Mandino.
- [27:41]
Okay.
- [27:41]
You could probably read it on a short flight. Very short book. Unbelievable book. And regarding AI, I've been sending a few of my friends the Coming Wave by Mustafa Sulaiman. He's currently the Microsoft AI CEO and was a co founder at DeepMind and probably in my opinion, one of the best. He talks about things that I kind of got to put the book down and say I got to think about this for a second before I keep going.
- [28:08]
Sorry, no, I gotta read that one. I love that. An essential skill business leaders need to develop to thrive in this AI driven world.
- [28:18]
I always talk about emotional intelligence as probably being the number one quality for business leaders. Challenging to develop, in my opinion. I think some people are born with it. But you know, every, every successful leader I've always seen, I've walked away saying, man, he's got. The EI is pretty high there. And I think it's going to be as crazy as it sounds, even more essential in the near future because we're building out these synthetic environments with AI and I think that human, you know, is just, is going to be even more important of how you relate to people, how you communicate with people, how you treat people. That emotional intelligence will probably be even more critical in the future.
- [28:55]
Amazing technology you're most excited about a.
- [29:00]
Robot that can fold laundry for all my.
- [29:04]
We're close. We're close.
- [29:06]
All right, all right. I'll be the first one. I'll. I'll put the, I'll put the deposit down today if they have that.
- [29:11]
But we are very close. Very, very close. Jokes aside, there, we're kind of there.
- [29:17]
I wish. Yeah, the two Biggest battles of my house is who's doing the laundry and what's for dinner.
- [29:22]
But yeah, and there will be robots for that too.
- [29:27]
Correct? Correct. I think on the AI side, I think it's really, you know, there's going to be a. And it's happening now. It's really the convergence of this conversational AI that could speak, it could message you and really autonomous decision making where it's going to just continuously get smarter and smarter. And even at talk, we're moving beyond the AI agents, the automations and really to a future where these agents can understand very complex context, intent, outcomes, operating with a level of autonomy that can, in my opinion, scale human, you know, actions and performance in ways we haven't seen before. So it's really taking that core AI and just adding onto it with some more pieces.
- [30:09]
Right, Amazing. Well, Paul, thank you so much for having this discussion with us. This coffee style conversation about talk AI and all the great things that you're doing. Can't wait to continue to follow your success with the company and what y' all are doing and changing the world. But again, before we leave, thank you. Tell us if we're interested in Talk AI. How do we get in contact?
- [30:31]
Sure. Easiest way is visit the website, it's talkta L K AI. Or you can actually email me directly if you'd like. It's Paulalk AI. I'm on Twitter. Not as active there, but also very active on LinkedIn. Love following other people if you're doing cool stuff, love to connect with you, see what you're up to and learn from each other.
- [30:52]
Awesome. Amazing. Thank you again.
- [30:55]
Dr. Tamara Nall
Thanks for tuning in to lead with AI. I'll see you next time as we continue exploring the cutting edge innovations shaping AI across the public and private sectors. Until then, keep leading with AI.