Podcast
Level Up Claims
Hosted by Galen Hair · EN
The Level Up Claims Podcast brings you real conversations with the leaders, builders, and disruptors shaping the property damage, restoration, and insurance-claims world. Each week, we dig into the strategies, systems, and mindset needed to grow, whether you're a contractor, public adjuster, attorney, or anyone working in the claims ecosystem.
From business growth and leadership to industry trends, complex losses, tech, and entrepreneurship, we spotlight the people who refuse to settle and are pushing the industry forward. No fluff. No sales pitches. Just actionable insight from those who've lived it.
If you're ready to think bigger, operate smarter, and level up your impact, you're in the right place.
41episodes
Episodes
Newest firstAll episodes
Why Your Team Isn't Taking Initiative (And How to Fix It) with Dr. Katie Trowbridge - Episode 189
2w ago00:32:18Tap to summarizeWhat if the biggest challenge facing your team isn't a lack of talent, but rather it's a lack of leadership that encourages people to think? In this episode of the Level Up Claims Podcast, Galen Hair sits down with Dr. Katie Trowbridge, educator, leadership export, and author of Lead Boldly, Think Deeply, to discuss why today's workplaces are producing more compliance than creativity… and what you can do to change it. Highlights: · Why employees stop taking initiative, and how leaders accidentally create it · The difference between managing people and teaching people to think · How AI should support leaders, not replace human connection · Building trust through meaningful recognition and authentic leadership · Why curiosity is becoming one of the most valuable leadership skills · The CREATE Method and how it develops stronger, more engaged teams · Small leadership habits that create long-term cultural change Episode Resources: · Connect with Dr. Katie Trowbride · https://www.katietrowbridge.com/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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Marketing Isn't Magic, It's Strategy with Joshua Ramsey - Episode 188
3w ago00:32:02Tap to summarizeMarketing has never been more accessible… or confusing. In this episode of the Level Up Claims Podcast, Galen Hair sits down with Joshua Ramsey, Fractional Chief Marketing Officer and marketing strategist, to discuss what business are getting wrong about marketing, and how to build a strategy that drives growth. Highlights: · What a Fractional CMO actually does · Marketing strategy vs. marketing execution · How to evaluate marketing agencies · Where businesses waste marketing dollars · AI's impact on modern marketing · Why diversification beats chasing trends · The importance of tracking ROI · Building marketing that supports business growth Episode Resources: · Connect with Josh Ramsey · https://jrcmo.com/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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How to Build a Business Without Losing Yourself with Tiffanie Janowitz - Episode 187
4w ago00:34:46Tap to summarizeSuccess shouldn't come at the expense of your health, relationships, or identity. In this episode of the Level Up Claims Podcast, Galen Hair sits down with Tiffanie Janowitz, CEO of Limitless Society, executive coach, and leadership strategist, for a conversation about what it really takes to build a sustainable business and become the kind of leader others want to follow. Highlights: · Why burnout is often a leadership problem · Building a business without losing your identity · The importance of self-awareness · Breaking limiting beliefs · Emotional intelligence and leadership · Creating sustainable success · Leading yourself before leading others · Why growth starts internally Episode Resources: · Connect with Tiffanie Janowitz · https://tiffaniejanowitz.com/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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Executive Presence: Communicating Like a REAL Leader with Eric Nitzberg - Episode 186
Jul 800:41:17Tap to summarizeWhat separates great leaders from everyone else? In this episode of the Level Up Claims Podcast, Galen Hair sits down with executive leadership coach Eric Nitzberg of Sierra Leadership to discuss the communication habits, mindset, and executive presence that inspire trust and influence. Highlights: · What executive presence truly means · Why communication is every leader's most important skil · How to overcome imposter syndrome · The listening exercise every leader should practice · Communication habits that quietly destroy trust · Building influence without pretending to be someone else · Leadership in an AI-driven workplace · How authenticity creates better leaders · Why people follow leaders they trust, not just leaders who sound confident Episode Resources: · Connect with Eric Nitzberg · https://sierraleadership.com/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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Legacy Over Luck: Building a Public Adjusting Business That Lasts with Jack Hanks - Episode 185
Jul 100:34:43Tap to summarizeSuccess in the claims industry isn't built on one great storm. It comes from building systems, relationships, and leadership that continue long after the next claim is closed. In this special session recorded at the Level Up Claims Summit 2026, Galen Hair sits down with Jack Hanks of VPA Public Claims Adjusting to discuss what separates professionals who simply survive from those who build lasting businesses. Highlights: · Why long-term thinking beats chasing the next storm · Building a company instead of just creating a job · Leadership lessons learned through experience · Creating opportunities for future generations · Developing systems that allow your business to grow · Why reputation remains your greatest competitive advantage Episode Resources: · Connect with Jack Hanks · https://unitedclaimsprofessionals.org/team/jack-hanks/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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How to Become the Obvious Choice Online with Jeffro - Episode 184
Jun 2400:31:33Tap to summarizeMost business owners focus on getting more leads. The best businesses focus on becoming the obvious choice. This week on the Level Up Claims Podcast, Galen Hair sits down with Jeffro, founder of FroBro Web Technologies, to discuss how SEO, authority, content, and trust are changing in the age of AI. Jeffro explains why traditional marketing tactics are becoming less effective, how business owners can stand out online, and why becoming a recognized authority in your industry is more valuable than ever. Highlights: · How AI is changing SEO and online marketing · Why authority matters more than rankings · The biggest mistakes business owners make online · Building trust before a prospect ever contacts you · Creating content that generates opportunities · Hot to become the obvious choice in your market · The future of search, branding, and visibility · Personal branding for business owners Episode Resources: · Connect with Jeffro · https://www.frobro.com/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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Building Operations that Survive the Storm with Ashley Bickford - Episode 183
Jun 1700:33:32Tap to summarizeThis special episode of the Level Up Claims Podcast was recorded live at the 2026 Level Up Claims Summit. While most businesses focus on marketing and growth, few talk about what happens after the leads arrive. In this candid conversation, Galen Hair sits down with Insurance Claim HQ COO Ashley Bickford to pull back the curtain on the operational challenges that come with catastrophe events, rapid growth, acquisitions, and scaling a modern claims organization. Highlights: · Why intake is often the first thing to break during a CAT event · The operational mistakes that nearly derailed growth · Building SOPs and training systems that scale · How Insurance Claim HQ uses AI without replacing people · Improving client communication and accountability · Solving referral tracking and attribution challenges · Creating operational leverage before the next storm hits · Lessons learned from acquiring another law firm's assets · Why growth exposes problems instead of solving them · How to identify and eliminate bottlenecks before they become crises Episode Resources: · Connect with Ashley Bickgord · abickford@hstalaw.com · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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What Does It Mean To You To Level Up - Compilation - Vol. 6 - Episode 182
Jun 1000:15:22Tap to summarizeAs we ready for the new year, tune into this special episode of the "Level Up Claims Podcast" with host Galen Hair, featuring powerful insights from industry experts. Whether it's embracing technology, enhancing personal growth, or championing justice, find out what it truly means to "level up." Perfect for anyone in the storm restoration industry ready to embrace new challenges! Highlights Continuous learning. Building potential. Keep moving forward. The importance of self-discovery. Tackle daily challenges. Holistic problem solving. Maintaining personal goals. Take community action. Growing business value. Taking a step back. Staying curious and intentional. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/
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The Authority X-Factor: Why Authenticity Beats AI with Kelly Schuknecht - Episode 181
Jun 300:28:25Tap to summarizeIn a world flooded with AI-generated content, standing out has never been harder; or more important. This week on the Level Up Claims Podcast, Galen Hair sits down with Kelly Schuknecht, founder of Two Mile High Marketing, author of Unlocking Your Authority X-Factor, and a leading expert in thought leadership, personal branding, and visibility strategy. Highlights: · Why expertise alone isn't enough to build influence · The difference between personal branding and thought leadership · How to identify your "Authority X-Factor" · Why authenticity matters more than ever in the age of AI · The right way to use AI when writing a book · Lessons learned from rapidly scaling a business · How to create sustainable visibility through speaking, podcasting, and content creation · Building systems that support long-term growth Episode Resources: · Connect with Kelly Schuknecht · https://kellyschuknecht.com/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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Why You Lost The Client After The Pitch with Bradley Rausch - Episode 180
May 2700:32:56Tap to summarizeMost businesses obsess over getting the next client… but completely neglect what happens after the sale. In this episode of the Level Up Claims Podcast, Galen Hare sits down with Bradley Rausch, founder of Level Up Influence, to break down why onboarding, client success, referrals, and retention are the real profit multipliers most companies ignore. Highlights: · Why your onboarding process determines long-term profitability · The "first 72 hours" framework every business should build · How to engineer referrals instead of hoping for them · Why most companies ask for referrals at the wrong time · The difference between clients becoming assets vs liabilities · How AI can improve client success without adding headcount · The emotional mistakes businesses make after the sale · Building low-friction systems that scale Episode Resources: · Connect with Bradley Rausch · https://www.bradleyrausch.com/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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