Podcast
Level Up Claims
Hosted by Galen Hair · EN
The Level Up Claims Podcast brings you real conversations with the leaders, builders, and disruptors shaping the property damage, restoration, and insurance-claims world. Each week, we dig into the strategies, systems, and mindset needed to grow, whether you're a contractor, public adjuster, attorney, or anyone working in the claims ecosystem.
From business growth and leadership to industry trends, complex losses, tech, and entrepreneurship, we spotlight the people who refuse to settle and are pushing the industry forward. No fluff. No sales pitches. Just actionable insight from those who've lived it.
If you're ready to think bigger, operate smarter, and level up your impact, you're in the right place.
32episodes
Episodes
Newest firstAll episodes
Why You Lost The Client After The Pitch with Bradley Rausch - Episode 180
1w ago00:32:56Tap to summarizeMost businesses obsess over getting the next client… but completely neglect what happens after the sale. In this episode of the Level Up Claims Podcast, Galen Hare sits down with Bradley Rausch, founder of Level Up Influence, to break down why onboarding, client success, referrals, and retention are the real profit multipliers most companies ignore. Highlights: · Why your onboarding process determines long-term profitability · The "first 72 hours" framework every business should build · How to engineer referrals instead of hoping for them · Why most companies ask for referrals at the wrong time · The difference between clients becoming assets vs liabilities · How AI can improve client success without adding headcount · The emotional mistakes businesses make after the sale · Building low-friction systems that scale Episode Resources: · Connect with Bradley Rausch · https://www.bradleyrausch.com/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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The Future of Property Claims Starts Here - Level Up Claims Summit 2026 Preview - Episode 179
2w ago00:25:48Tap to summarizeThe 2026 Level Up Claims Summit is almost here — and in this special episode, Parker Logan flips the script by putting Galen Hair in the guest seat. From AI and tech stacks to appraisals, legislation, documentation standards, and industry consolidation, Galen breaks down the pressures contractors, public adjusters, restoration professionals, attorneys, and claims leaders are facing right now — and why getting the right people in the same room matters more than ever. The Level Up Claims Summit takes place Friday, June 12th, 2026 in Metairie, Louisiana, with intentionally limited seating and a focus on actionable insight, meaningful networking, and real conversations. Highlights: · Why the summit was originally created · The "50/50 model" balancing claims education and business strategy · Why there's no exhibit hall or pay-to-play speaking · The biggest threats facing the property claims industry · How AI is changing workflows and operations · Why most companies are underestimating what's coming · What serious operators are doing differently · Why the summit is intentionally small and exclusive · The live AI assistant demonstration happening at the event · What attendees should expect to leave with Episode Resources: · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · Claim your tickets now! · https://levelupclaim.com/
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Leadership is the Real Retention Problem with Traci Austin - Episode 178
3w ago00:28:55Tap to summarizeThis week on the Level Up Claims Podcast, Parker sits down with leadership strategist, speaker, and HR expert Traci Austin to talk about one of the biggest hidden problems in the trades and claims industry: leadership. Why do good employees really leave? Is turnover actually a labor problem… or a leadership problem? Traci breaks down the hard truths about accountability, toxic work environments, retention, and why avoiding difficult conversations slowly destroys teams. Highlights: · Why turnover is usually a leadership issue · The real reason employees quit · Accountability starts with clarity · How poor communication creates resentment · The difference between "hard" and "honest" conversations · The 5 drivers of employee engagement · How great leaders retain top talent · Practical leadership advice for contractors, adjusters, and business owners Episode Resources: · Connect with Traci Austin · https://elevatedtalentconsulting.com/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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Scaling Your Business Without Breaking Your Systems with Rob Broadhead - Episode 177
May 600:38:47Tap to summarizeMost companies don't fail because of bad technology—they fail because they're using the wrong technology, the wrong way. In this episode of the Level Up Claims Podcast, host Parker Logan sits down with technology strategist and RB Consulting founder Rob Broadhead to break down what's really holding businesses back. With over 30 years of experience, Rob has seen firsthand how "simple" tech projects spiral into expensive bottlenecks—and how the right systems can unlock serious growth. Highlights: Why most tech projects fail (and how to avoid becoming one) The hidden danger of "scaling chaos" in growing claims businesses Build vs. buy: how to make the right call on software solutions The real reason your systems feel disconnected—and how to fix it Why faster isn't always better when it comes to automation How AI can improve claims accuracy (and where it can get you in trouble) The importance of fallback systems when tech inevitably breaks Red flags that signal your business needs a tech overhaul How small teams can compete with big tech using smarter systems Why great vendors should challenge your decisions—not just sell to you Episode Resources: · Connect with Rob Broadhead · https://rb-sns.com/ · https://www.linkedin.com/in/robbroadhead/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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What Drives Your Business's Value? with Dave Bookbinder - Episode 176
Apr 2900:28:42Tap to summarizeMost business owners think they know what their company is worth. They don't. In this episode, Galen sits down with Dave Bookbinder—business valuation expert, author, and corporate finance executive—to break down what drives value… and why most owners are looking at the wrong metrics. Highlights: · Why valuation is about the future—not the past · The shift from tangible assets to intangible value · Why your people are your biggest asset (but rarely counted) · The concept of "Return on Individuals" · How toxic employees can destroy value faster than you think · Where AI helps—and where it completely falls short · Why execution risk matters more than your projections Episode Resources: · Connect with Dave Bookbinder · https://newroi.com/ · https://www.linkedin.com/in/davebookbinder/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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The Real Role of AI in Creative Work with Sam Ryan - Episode 175
Apr 2200:28:15Tap to summarizeMost businesses don't have a marketing problem — they have a workflow problem. In this episode of the Level Up Claims Podcast, Sam Ryan, CEO and co-founder of Flocksy, breaks down how companies can scale high-quality creative work without the headaches of hiring, freelancers, or bloated agencies. Highlights: · Why most businesses fail to scale creative work · The shift from freelancers to subscription-based creative teams · How to structure workflows so creative actually gets done · The right way to use AI (without losing quality) · Why soft skills matter more than technical skills in today's market · How to reduce friction and get more output with less effort · The power of recurring tasks and "set-it-and-forget-it" workflows · Why connection and human creativity still win in an AI world Episode Resources: · Connect with Sam Ryan · https://flocksy.com/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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Stop Hustling, Start Thinking with Drew Thompson - Episode 174
Apr 1500:28:40Tap to summarizeIn this episode of the Level Up Claims Podcast, Galen Hair sits down with Drew Thompson, founder of Signal & Scale, to unpack what it really takes to perform at a high level in today's AI-driven world—without burning out. Drew shares how he scaled and sold his agency, how AI is completely reshaping operations, and why most entrepreneurs are thinking about "hustle" all wrong. Highlights: How Drew scaled a service-based business by becoming a "problem seeker" Why overcommunication and client experience drive organic growth Practical ways to use AI tools to save time and increase output (even for free) The real difference between motion vs. momentum in hustle culture How AI can act as a second brain for decision-making and clarity The "Four Burners Theory" and how AI is changing the game Why being present—not just productive—is the ultimate competitive advantage Drew's philosophy behind Permission to Laugh and using humor to build resilience Episode Resources: · Connect with Drew Thompson · https://www.signalandscale.ai/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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Fix Your Team Before it Breaks Your Business with Molly McGrath - Episode 173
Apr 800:32:10Tap to summarizeHiring isn't an HR task — it's a revenue driver. In this episode of the Level Up Claims Podcast, Galen sits down with Molly McGrath, founder of Hiring & Empowering Solutions and author of Fix My Boss, to break down why most companies are still stuck in outdated hiring models — and how it's quietly costing them talent, time, and money. Highlights: · Why "hope-based hiring" leads to bad hires (and how to fix it) · The real reason job positions stay open for months · Why top candidates aren't applying — and how to attract them anyway · How to interview for behavior, not just resumes · The costly mistake of putting your lowest performer in your most important role · Why employees today are interviewing YOU just as much as you're interviewing them · How to turn employees into "intrapreneurs" who take ownership · The #1 reason great employees disengage and leave · Why consistent communication beats perks, culture events, and bonuses · How better hiring directly impacts revenue, retention, and client experience Episode Resources: · Connect with Molly McGrath · https://hiringandempowering.com/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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These Louisiana Bills Could Crush Contractors with Jonathan Davis - Episode 172
Apr 100:37:45Tap to summarizeNew legislation in Louisiana could change the game for contractors—and not in a good way. In this episode, Galen Hair sits down with Jonathan Davis of Gator Roofing to break down House Bills 924 and 388, two proposals that could severely restrict how contractors operate, especially after major storms. While these bills are framed as "consumer protection," the reality is far more complicated—and potentially dangerous for both contractors and policyholders. Jonathan shares what's happening behind the scenes, why these bills are so concerning, and what the industry needs to do right now. Highlights: Why HB 924 could block contractors from helping homeowners for up to 6 months after a storm How HB 388 could effectively ban all forms of contractor outreach The real impact these bills would have on storm recovery timelines Why "protecting consumers" isn't the full story The risk of fines, contract cancellations, and losing your license What contractors should be doing right now to stay protected Why this isn't just a Louisiana issue—it's a national warning sign Episode Resources: • Connect with Jonathan Davis • (225) 907-4715 • Residential Roofing Association of Louisiana, Inc. • https://rrla.us/ • Connect with Galen M. Hair • https://insuranceclaimhq.com • hair@hairshunnarah.com • https://levelupclaim.com/
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The AI Strategy That Will 10x Your Team with James Lang - Episode 171
Mar 2500:32:45Tap to summarizeWhat if AI didn't replace your team… but made them 10x more valuable? In this episode of the Level Up Claims Podcast, Galen Hair sits down with James Lang, founder of OverLang Venture Partners, to break down how businesses can use AI the right way without sacrificing control, security, or the human side of their operation. James brings a unique perspective, combining executive leadership, startup experience, and a deeply personal journey that reshaped how he builds companies. Instead of chasing hype, he's focused on something far more practical: helping contractors, public adjusters, law firms, and service businesses build AI systems that is truly their own. Highlights: • Why most AI tools put your data at risk (and what to do instead) • How to turn AI into a competitive advantage—not just another expense • Real-world examples of AI improving efficiency in law firms and operations • The hidden problem with "renting" your tech vs owning it • How to scale your business without burning out your team Episode Resources: • Connect with James Lang • https://overlang.com/ • Connect with Galen M. Hair • https://insuranceclaimhq.com • hair@hairshunnarah.com • https://levelupclaim.com/
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