Podcast
Level Up Claims
Hosted by Galen Hair · EN
The Level Up Claims Podcast brings you real conversations with the leaders, builders, and disruptors shaping the property damage, restoration, and insurance-claims world. Each week, we dig into the strategies, systems, and mindset needed to grow, whether you're a contractor, public adjuster, attorney, or anyone working in the claims ecosystem.
From business growth and leadership to industry trends, complex losses, tech, and entrepreneurship, we spotlight the people who refuse to settle and are pushing the industry forward. No fluff. No sales pitches. Just actionable insight from those who've lived it.
If you're ready to think bigger, operate smarter, and level up your impact, you're in the right place.
29episodes
Episodes
Newest firstAll episodes
Scaling Your Business Without Breaking Your Systems with Rob Broadhead - Episode 177
1w ago00:38:47Tap to summarizeMost companies don't fail because of bad technology—they fail because they're using the wrong technology, the wrong way. In this episode of the Level Up Claims Podcast, host Parker Logan sits down with technology strategist and RB Consulting founder Rob Broadhead to break down what's really holding businesses back. With over 30 years of experience, Rob has seen firsthand how "simple" tech projects spiral into expensive bottlenecks—and how the right systems can unlock serious growth. Highlights: Why most tech projects fail (and how to avoid becoming one) The hidden danger of "scaling chaos" in growing claims businesses Build vs. buy: how to make the right call on software solutions The real reason your systems feel disconnected—and how to fix it Why faster isn't always better when it comes to automation How AI can improve claims accuracy (and where it can get you in trouble) The importance of fallback systems when tech inevitably breaks Red flags that signal your business needs a tech overhaul How small teams can compete with big tech using smarter systems Why great vendors should challenge your decisions—not just sell to you Episode Resources: · Connect with Rob Broadhead · https://rb-sns.com/ · https://www.linkedin.com/in/robbroadhead/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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What Drives Your Business's Value? with Dave Bookbinder - Episode 176
2w ago00:28:42Tap to summarizeMost business owners think they know what their company is worth. They don't. In this episode, Galen sits down with Dave Bookbinder—business valuation expert, author, and corporate finance executive—to break down what drives value… and why most owners are looking at the wrong metrics. Highlights: · Why valuation is about the future—not the past · The shift from tangible assets to intangible value · Why your people are your biggest asset (but rarely counted) · The concept of "Return on Individuals" · How toxic employees can destroy value faster than you think · Where AI helps—and where it completely falls short · Why execution risk matters more than your projections Episode Resources: · Connect with Dave Bookbinder · https://newroi.com/ · https://www.linkedin.com/in/davebookbinder/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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The Real Role of AI in Creative Work with Sam Ryan - Episode 175
3w ago00:28:15Tap to summarizeMost businesses don't have a marketing problem — they have a workflow problem. In this episode of the Level Up Claims Podcast, Sam Ryan, CEO and co-founder of Flocksy, breaks down how companies can scale high-quality creative work without the headaches of hiring, freelancers, or bloated agencies. Highlights: · Why most businesses fail to scale creative work · The shift from freelancers to subscription-based creative teams · How to structure workflows so creative actually gets done · The right way to use AI (without losing quality) · Why soft skills matter more than technical skills in today's market · How to reduce friction and get more output with less effort · The power of recurring tasks and "set-it-and-forget-it" workflows · Why connection and human creativity still win in an AI world Episode Resources: · Connect with Sam Ryan · https://flocksy.com/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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Stop Hustling, Start Thinking with Drew Thompson - Episode 174
Apr 1500:28:40Tap to summarizeIn this episode of the Level Up Claims Podcast, Galen Hair sits down with Drew Thompson, founder of Signal & Scale, to unpack what it really takes to perform at a high level in today's AI-driven world—without burning out. Drew shares how he scaled and sold his agency, how AI is completely reshaping operations, and why most entrepreneurs are thinking about "hustle" all wrong. Highlights: How Drew scaled a service-based business by becoming a "problem seeker" Why overcommunication and client experience drive organic growth Practical ways to use AI tools to save time and increase output (even for free) The real difference between motion vs. momentum in hustle culture How AI can act as a second brain for decision-making and clarity The "Four Burners Theory" and how AI is changing the game Why being present—not just productive—is the ultimate competitive advantage Drew's philosophy behind Permission to Laugh and using humor to build resilience Episode Resources: · Connect with Drew Thompson · https://www.signalandscale.ai/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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Fix Your Team Before it Breaks Your Business with Molly McGrath - Episode 173
Apr 800:32:10Tap to summarizeHiring isn't an HR task — it's a revenue driver. In this episode of the Level Up Claims Podcast, Galen sits down with Molly McGrath, founder of Hiring & Empowering Solutions and author of Fix My Boss, to break down why most companies are still stuck in outdated hiring models — and how it's quietly costing them talent, time, and money. Highlights: · Why "hope-based hiring" leads to bad hires (and how to fix it) · The real reason job positions stay open for months · Why top candidates aren't applying — and how to attract them anyway · How to interview for behavior, not just resumes · The costly mistake of putting your lowest performer in your most important role · Why employees today are interviewing YOU just as much as you're interviewing them · How to turn employees into "intrapreneurs" who take ownership · The #1 reason great employees disengage and leave · Why consistent communication beats perks, culture events, and bonuses · How better hiring directly impacts revenue, retention, and client experience Episode Resources: · Connect with Molly McGrath · https://hiringandempowering.com/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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These Louisiana Bills Could Crush Contractors with Jonathan Davis - Episode 172
Apr 100:37:45Tap to summarizeNew legislation in Louisiana could change the game for contractors—and not in a good way. In this episode, Galen Hair sits down with Jonathan Davis of Gator Roofing to break down House Bills 924 and 388, two proposals that could severely restrict how contractors operate, especially after major storms. While these bills are framed as "consumer protection," the reality is far more complicated—and potentially dangerous for both contractors and policyholders. Jonathan shares what's happening behind the scenes, why these bills are so concerning, and what the industry needs to do right now. Highlights: Why HB 924 could block contractors from helping homeowners for up to 6 months after a storm How HB 388 could effectively ban all forms of contractor outreach The real impact these bills would have on storm recovery timelines Why "protecting consumers" isn't the full story The risk of fines, contract cancellations, and losing your license What contractors should be doing right now to stay protected Why this isn't just a Louisiana issue—it's a national warning sign Episode Resources: • Connect with Jonathan Davis • (225) 907-4715 • Residential Roofing Association of Louisiana, Inc. • https://rrla.us/ • Connect with Galen M. Hair • https://insuranceclaimhq.com • hair@hairshunnarah.com • https://levelupclaim.com/
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The AI Strategy That Will 10x Your Team with James Lang - Episode 171
Mar 2500:32:45Tap to summarizeWhat if AI didn't replace your team… but made them 10x more valuable? In this episode of the Level Up Claims Podcast, Galen Hair sits down with James Lang, founder of OverLang Venture Partners, to break down how businesses can use AI the right way without sacrificing control, security, or the human side of their operation. James brings a unique perspective, combining executive leadership, startup experience, and a deeply personal journey that reshaped how he builds companies. Instead of chasing hype, he's focused on something far more practical: helping contractors, public adjusters, law firms, and service businesses build AI systems that is truly their own. Highlights: • Why most AI tools put your data at risk (and what to do instead) • How to turn AI into a competitive advantage—not just another expense • Real-world examples of AI improving efficiency in law firms and operations • The hidden problem with "renting" your tech vs owning it • How to scale your business without burning out your team Episode Resources: • Connect with James Lang • https://overlang.com/ • Connect with Galen M. Hair • https://insuranceclaimhq.com • hair@hairshunnarah.com • https://levelupclaim.com/
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What Kentucky House Bill 568 Means for Public Adjusters with Jack Hanks - Episode 170
Mar 1800:38:15Tap to summarizeIn this episode of the Level Up Claims Podcast, host Galen Hair is joined by veteran public adjuster Jack Hanks to discuss a controversial piece of legislation that could dramatically reshape the public adjusting industry. Kentucky Kentucky House Bill 568 proposes sweeping changes, including a freeze on new public adjuster licenses, a strict 5% fee cap, and limitations on what adjusters are legally allowed to do during the claims process. Galen and Jack break down what the bill does, why it could make it nearly impossible for public adjusters to operate profitably, and how similar legislation could spread to other states. Highlights: • What Kentucky House Bill 568 actually proposes • Why a 5% fee cap could eliminate most public adjusting work • How freezing licenses would prevent new adjusters from entering the profession • The impact these changes could have on homeowners and policyholders • Why small insurance claims would become nearly impossible to represent • How legislation like this often spreads from one state to another • The growing tension between insurers and claims advocates • Why industry professionals must monitor legislation in their own states • The importance of industry unity and raising professional standards • What it means to truly "level up" and protect the future of the profession Episode Resources: • Connect with Jack Hanks • https://unitedclaimsprofessionals.org/ • Connect with Galen M. Hair • https://insuranceclaimhq.com • hair@hairshunnarah.com • https://levelupclaim.com/
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Your Biggest Business Limitation is Your Mindset with Randy Gage - Episode 169
Mar 1100:33:11Tap to summarizeSuccess isn't just about strategy — it's about mindset. In this episode of the Level Up Claims Podcast, Galen Hair sits down with bestselling author and global speaker Randy Gage to talk about the deeper forces shaping entrepreneurial success. Highlights • From jail at 15 to global prosperity expert • Why personal responsibility is the turning point for success • The concept of the "prosperity operating system" • How media and culture program limiting beliefs • The difference between critical thinking and contrarian thinking • Why every entrepreneur has a "zone of genius" • How AI is eliminating hours of work for founders • The importance of building a self-managing business • Why working for money limits your freedom • Creating a life of holistic prosperity Episode Resources: • Connect with Randy Gage • https://randygage.com/ • Connect with Galen M. Hair • https://insuranceclaimhq.com • hair@hairshunnarah.com • https://levelupclaim.com/
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Why Most Businesses Aren't Actually Valuable with Rafael Pinho, CPA - Episode 168
Mar 400:29:41Tap to summarizeMost business owners have no idea what their company is really worth. They chase revenue, watch their bank balance, and assume growth equals value — until it's time to sell. In this episode of the Level Up Claims Podcast, Galen Hair sits down with Rafael Pinho, CPA and co-founder of TD Pinho Advisors, to break down how founders can turn financial data into real, transferable business value. Rafael explains why top-line growth doesn't equal valuation, how owner dependency destroys exit potential, and why clean books, strong operating agreements, and a trusted advisory team are non-negotiable if you want options. Highlights: • What "transferable value" really means • Why revenue growth alone doesn't increase valuation • The investor's three priorities: predictability, growth, and risk mitigation • How a bad operating agreement can destroy deal value • The dangers of owner dependency • Why most founders never check the value of their biggest asset • Clean books vs "tax return accounting" • Separating revenue from real profitability • How delegation increases enterprise value • Why great leaders work themselves out of a job Episode Resources: • Connect with Rafael Pinho • https://tdpineadvisors.com/ • Connect with Galen M. Hair • https://insuranceclaimhq.com • hair@hairshunnarah.com • https://levelupclaim.com/
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