What if the biggest challenge facing your team isn't a lack of talent, but rather it's a lack of leadership that encourages people to think?

In this episode of the Level Up Claims Podcast, Galen Hair sits down with Dr. Katie Trowbridge, educator, leadership export, and author of Lead Boldly, Think Deeply, to discuss why today's workplaces are producing more compliance than creativity… and what you can do to change it.

Highlights:

· Why employees stop taking initiative, and how leaders accidentally create it

· The difference between managing people and teaching people to think

· How AI should support leaders, not replace human connection

· Building trust through meaningful recognition and authentic leadership

· Why curiosity is becoming one of the most valuable leadership skills

· The CREATE Method and how it develops stronger, more engaged teams

· Small leadership habits that create long-term cultural change

Episode Resources:

· Connect with Dr. Katie Trowbride

· https://www.katietrowbridge.com/

· Connect with Galen M. Hair

· https://insuranceclaimhq.com

· hair@hairshunnarah.com

· https://levelupclaim.com/