Most businesses obsess over getting the next client… but completely neglect what happens after the sale.

In this episode of the Level Up Claims Podcast, Galen Hare sits down with Bradley Rausch, founder of Level Up Influence, to break down why onboarding, client success, referrals, and retention are the real profit multipliers most companies ignore.

Highlights:

· Why your onboarding process determines long-term profitability

· The "first 72 hours" framework every business should build

· How to engineer referrals instead of hoping for them

· Why most companies ask for referrals at the wrong time

· The difference between clients becoming assets vs liabilities

· How AI can improve client success without adding headcount

· The emotional mistakes businesses make after the sale

· Building low-friction systems that scale

Episode Resources:

· Connect with Bradley Rausch

· https://www.bradleyrausch.com/

· Connect with Galen M. Hair

· https://insuranceclaimhq.com

· hair@hairshunnarah.com

· https://levelupclaim.com/