Levels Head of Growth, Ben Grynol, sat down with Head of Member Experience, Chris Jones, Head of Global Operations, Josh Mohrer, and Head of Product, Scott Klein. They discuss their outlook on metrics, specifically Product Market Fit, PMF, and Net Promoter Score, NPS. They dig into the pros and cons for each and how we should think about using them moving forward.

Levels helps you see how food affects your health, empowering you with the tools needed to achieve health goals and improve healthspan. Levels Members gain access to the Levels app and continuous glucose monitors (CGMs), providing real-time feedback on how diet and lifestyle choices impact your metabolic health.

Look for new shows every month on A Whole New Level, where we have in-depth conversations with thought leaders about metabolic health

(04:36) - What is NPS?
(07:39) - The importance of product-market fit
(12:46) - Why a popular product scored a low NPS
(13:26) - The role of surveys
(14:41) - Action is more important than metrics
(27:06) - Startup should prioritize product-market fit
(37:59) - Some products & services take time to stick
(47:33) - An NPS unicorn
(53:01) - Focusing on PMF over NPS

Transcripts & Show Notes