
Hosted by John Bates - Executive Speaking Success · EN
In this episode of Live Like a Leader, I sit down with organizational development expert Gil Crosby (https://www.crosbyod.com/) to explore timeless principles for change, leadership, and frontline empowerment. Learn why most “programs” fail, how to balance authority with freedom, and how leaders can unlock performance by listening to the people closest to the work.Gil Crosby has been an Organization Development Professional since 1984. He applies the Social Science of Kurt Lewin to help organizations navigate change and improve performance, as the same principles apply in both business and society. He is also a Professor at the Leadership Institute of Seattle, and he has just published his 7th book, Leadership and the Front-Line Workforce, for anyone in an organization. Here's what we get into: Kurt Lewin’s social science—and why it still worksGil explains Lewin’s core insight: when people who live with the problem talk it through together, design solutions that make sense to them, and test them, change actually sticks. Whether it’s improving productivity in a plant or reducing violence in a community, people implement what they help shape. Why “forcing best practices” often failsWe talk about how organizations take something like Lean or the Toyota Production System and try to copy-paste it—usually by forcing compliance. Gil highlights what gets left out: at Toyota, when a worker stops the line, the supervisor’s first response is “Thank you.” That level of respect and engagement is the point—and when it’s missing, the system becomes just another top-down “program of the month.” A perfect frontline story: the Channel Locks lessonGil tells an incredible example from a manufacturing plant: management tried to reduce theft by making workers check out channel locks (basic tools used constantly), which slowed production every time someone needed one. When we asked the obvious question—what does downtime cost compared to a $15 tool?—The plant manager immediately changed course: “Tomorrow, we’re putting channel locks everywhere.”And the best part? Once workers saw leadership was actually listening, they didn’t steal them. Trust went up, friction went down, and productivity improved. Empowerment isn’t “nice”—it’s operationalI share why bad customer service drives me crazy (including what I’ve seen in Slovakia), and the pattern underneath it: people on the front line aren’t empowered to make decisions. If the people closest to the work can’t act, everything bottlenecks—and leadership often doesn’t even know what’s broken. Battlefield leadership and “commander’s intent.”We connect this to military lessons: when leaders hoard information and control, people suffer. When teams understand the goal and the intent, they can make smarter decisions in real time. That’s true in combat, and it’s true in business. Democracy vs. autocracy—at work and in societyGil shares Lewin’s conclusion that hit me hard: every generation has to learn how to be effective democratic citizens, because democracy isn’t self-sustaining. The same is true inside organizations: if people aren’t taught how to think, participate, and take ownership, you’ll get passivity… or rebellion. The leadership sweet spot: structure + freedomOne of my favorite parts: Gil breaks leadership down as a balance of structure and freedom.People need clarity, information, accountability, and guidance.They also need autonomy and space to think.Too much control creates compliance-without-commitment. Too little structure turns into leaderless chaos. Meetings, fear, and why delegation is so hardWe talk about why leaders struggle to delegate well: endless meetings, unclear authority structures, and fear—fear of upsetting someone, fear of saying no, fear of authority (often rooted way earlier than work). I share a line I coach leaders to use when they’re overloaded: “I’d be happy to do that. I’m maxed out—what would you like me to deprioritize so I can take this on?” Gil’s low moment, and a leadership lessonGil opens up about the Great Recession: no safety net, consulting work dried up, and he drove a taxi to survive. His takeaway is powerful: do your best, no matter the role. And don’t get cocky when money is flowing, because it can stop.MY BIGGEST TAKEAWAYIf you want performance, stop trying to “roll out” solutions to people. Build solutions with them. The front line sees what leadership can’t—and when you treat them like owners instead of obstacles, everything improves: morale, execution, and results. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
🧠 Key Topics we discussed in this episode: Dean’s path from West Point to entrepreneurship How Ranger School forged his leadership mindset What “authentically American” really means—and why it matters The challenges (and joys) of building a mission-led brand Innovation in apparel: soft shirts, secret prints & national pride Why values like integrity, faith, and country still lead the way 🙌 Connect with Dean Wegner: Website: authenticallyamerican.us LinkedIn: Dean Wegner on LinkedIn Instagram: @authentically_american 🎧 Listen & Subscribe: Catch more inspiring conversations at LiveLikeALeader.show Subscribe on Apple Podcasts| Spotify | YouTube Podcasts Catch more inspiring conversations at LiveLikeALeader.show --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
We dive into:Why your beingness is the brand—and how to access itThe quiet resistance most leaders carry that keeps them from full expressionHer philosophy on “branding from the inside out”How she helps clients identify and speak from their core essence, not just what they doThe real story of how she and I met—and why she decided I needed a podcastThis conversation goes far beyond brand strategy. It’s about being brave enough to be fully seen and fully yourself. Jenna doesn’t just build brands—she calls people home to who they are.If you’re ready to stop performing and start resonating, this is an episode you don’t want to miss. ----- Jenna Flanagan is an award-winning broadcast journalist, host, and producer whose work bridges public media, local accountability reporting, and smart, accessible conversations about civic life. She has reported and hosted for WNET’s MetroFocus, bringing audiences across the New York region in-depth coverage of policy, culture, and community voices. She has also been a field reporter responsible for covering how policy presented in the New York State legislature impacts constituents across the state for WMHT’s government and public-affairs program New York NOW.Jenna began her career at New York’s 1010 WINS, rising from production assistant to assistant editor in a fast-paced newsroom. She then went on to WBGO in Newark as a general-assignment reporter before spending six and a half years at WNYC’s All Things Considered as a writer, reporter, and producer. Her work has also aired nationally on NPR.Her recent projects include co-creating and co-hosting the podcast Laid Off and Looking, a candid series that examines how news is made, who shapes it, and what’s at stake for democracy as the media industry restructures. She has also hosted the award-winning podcast series, After Broad and Market, revisiting the 2003 murder of Sakia Gunn to explore the power and limits of local journalism.A Hudson Valley native who grew up in New Paltz, Jenna studied communications and journalism at Seton Hall University. She continues to champion localism and public-interest reporting across platforms, appearing on radio, television, and digital outlets to elevate stories that inform, challenge, and connect communities. Laid Off and Looking Podcast: https://www.youtube.com/@LaidOffandLookingPodcastIn the Margins with Jenna Flanagan Substack: https://jflanagan.substack.com/Jenna Flanagan on TikTok: https://www.tiktok.com/@jflannys?lang=en --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
In this episode, we cover:✅ How Jeremiah went from bootstrapping websites during the dot-com boom to building a global cybersecurity business.✅ Why most cybercrime isn’t about “hacking systems,” it’s about hacking humans.✅ The emotional tricks scammers use, and how to spot them before you get duped.✅ Real-world stories of cybercrime that cost companies hundreds of thousands of dollars in seconds.✅ The single most important (and shockingly simple) thing you can do to protect yourself today. Jeremiah also shares powerful insights from his keynote, Confessions of a Hacker, including why it’s often too late once the money is gone, and how you can take smart, preventative action without expensive software or technical know-how. 💡 Whether you’re an entrepreneur, executive, parent, or just someone who uses email (that’s you), this episode is essential listening.🔗 Learn more about Jeremiah’s work and connect with him:➡️ https://confessionsofahacker.com➡️ Find Jeremiah on LinkedIn: https://www.linkedin.com/in/jeremiahbaker/ 🎧 Listen, learn, and protect yourself—before it’s too late.If you enjoyed this episode, please give us a five-star rating and share it with someone who needs to hear it. I’ll see you next time on http://livelikealeader.show --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
In this episode with Thom Shea, we cover:What makes someone truly “unbreakable”How to survive the worst day of your life, and what happens if you don’t give upWhy “just doing the basics” is often the most advanced move you can makeHis life-saving experience during a firefight in Afghanistan that earned him the Silver StarThe Rule of Three; how simplifying complexity transforms business, health, and leadershipWhether you’re leading a team or leading your own life, Thom shares insights that will challenge and empower you to show up—again and again—no matter what.👉 Connect with Thom at thomshea.com and find him on LinkedIn: linkedin.com/in/thomshea📚 Books mentioned: Unbreakable and Three Simple ThingsIf you’re looking for proof that persistence is even more potent than talent, this is the episode to hear. ----- Retired Navy SEAL Thom Shea served with the US Navy for 23 years with distinguished valor before writing his bestselling books, “Unbreakable: A Navy SEAL’s Way of Life” and “Three Simple Things: Leading During Chaos.” Thom has trained thousands of executives around the world to overcome chaos by applying the rule of Three Simple Things to their lives and businesses.Thom developed his leadership and human performance process during his military career where he trained and led SEAL Teams in three wars. Thom earned a Silver Star, Bronze Star with Valor, Army Commendation with Valor and Two Combat Action Medals. He was later hand-picked to serve as officer in charge of the famed SEAL Sniper course. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
We get into interesting topics like:Why communicating with human beings isn’t logical—it’s biologicalWhat Navy SEALs, elite surgeons, and business leaders all get wrong about stress and recoveryThe surprising ways trauma shows up in leadership, relationships, and performanceAnd the decisive importance of celebration in reprogramming the nervous systemWhether you’re a high-performing executive or just someone looking to be free of your invisible walls, Tara’s insight is not to be missed.👉 Visit ConsultTara.com and let her know you heard her on Speak Like a Leader. She’ll send you her “Unzip” meditation to start rewiring today. I think you'll like it! This one’s packed. Listen, take notes, and ---> of course---> celebrate when you do something with it. ----- Dr. Tara Perry is a Clinical Hypnotherapist & Doctor of Acupuncture and Chinese Medicine.She specializes in Core Trauma Transformation, helping people get to the root of their biggest block, connect to their authentic selves, and thrive in deep, confident peace. For 25 years, Dr. Perry has successfully treated celebrities, Olympians, first responders, world record holders, doctors, scientists, teachers, parents, and children. Clients suffering from Anxiety, PTSD, Stress, Trauma, Addiction, Pain, Insomnia, and a variety of other challenges have discovered the power of their subconscious mind to heal better and faster than they thought possible. Dr. Perry has been featured on Lifetime Television, Esquire Magazine, UCLA Bruin, Fox Sports West, Wall Street Journal, CosMed Magazine, Travel Host Magazine, and many more. For 10 years, Dr. Perry taught at the #1 Acupuncture College in California. In 2000, she was chosen to be the first acupuncture teacher at the famous Arthur Ashe Center at UCLA. Dr. Perry hosts her own podcast as well--available on all major platforms called Next Level Healing. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
In our conversation, we explore:What it was like to fly the legendary F-4 Phantom into combat.The moment his jet exploded — and the life-altering seconds that followed.What helped him survive nearly six years as a POW.The power of faith, friendship, and camaraderie under unthinkable conditions.One of the lowest moments of his time in captivity, and the lesson we can all learn from it. Why honor isn’t just a virtue — it's also a strategy for long-term success.And how we can all bounce back from setbacks with resilience and grace.We also discuss Lee’s latest and most heart-expanding book, Captured by Love: Inspiring True Romance Stories from Vietnam POWs, a best-seller that reveals powerful stories of real love forged in the fires of war and captivity.💌 Want to get a taste of this incredible book? Head over to POWromance.com — you can download the first 50 pages for free and it will inspire you.✈️ And check out all of Lee’s work, including his other books and leadership training programs, at LeadingWithHonor.comThis is one of those rare episodes that will stay with you. Lee’s courage, humility, and wisdom are unforgettable — and I’m honored to share this conversation with you.⭐ If you found this episode meaningful, please share it with someone who could benefit from hearing it. Leave us a 5-star review and subscribe so we can continue to bring you more interviews like this.🙏 Thank you for listening — and as always, live like a leader. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
In this episode, you’ll hear:Why TEDx is hyper-local—and why that matters more than you think.The one mistake I made in my first TED experience (and what it taught me).Why feedback must start with self-awareness.What makes group presentations succeed—or fail—and how to avoid pitch disasters.Why listening to yourself on video is brutal but necessary (and how to make it less painful).Ruth is smart, generous, and a total TEDx pro, and this episode is packed with real talk, real tools, and real inspiration for anyone who wants to communicate at a higher level.🧠 If you’ve got a brilliant idea trapped in a paper bag, this conversation is your box cutter.👉 Ruth’s book is The Motivated Speaker — and you can grab it here: https://promo.porchlightbooks.com/pages/promotions/motivatedspeakerauthor🎧 Tune in. Take notes. Then go speak like a leader. ----- Ruth Milligan helps people find their voice, tell their story, and have their message be heard. For over three decades, she has served as a communication strategist, coach, and trainer. Founder and curator of one of the longest-running TEDx programs, TEDxColumbus, her career has included roles of speechwriter, national press secretary, and embedded consultant to billion-dollar contract pitches for Fortune 10 companies.Ruth received her BA in Speech Communication from Miami University. Prior to founding Articulation in 2010, which focuses exclusively on executive communication coaching and training, she ran a PR and marketing firm and worked in political and non-profit communications.She has a deep connection and commitment to her forever home, Columbus, where she has served on a variety of non-profit boards, and helped to launch the nation’s third women-founded bank in town, Fortuna. She keeps active ties to Miami, having just finished a term on the university’s foundation board.In her spare time, Ruth plays a healthy amount of Pickleball, enjoys working out, biking, and hiking with her husband, Dave. They have two college-aged children and a dog, Bean. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Kijuan doesn’t just talk about resilience—he embodies it. Whether you’re going through a tough season or just need a reminder of how strong you really are, this episode will leave you inspired and empowered. 💥Here’s what you’ll hear in this episode:A behind-the-scenes look at what it’s like to refuel aircraft mid-flight (including wild SR-71 and F-4 Phantom stories)The life-altering accident that changed everything—and the month-long coma that followedThe raw truth about faith, fear, and finding purpose after traumaHow Kijuan’s drumming, faith, and mission helped him transform pain into purposePractical tools and mindset shifts to build unshakable resilience 🎧 Tune in now—and get ready to view your challenges in a whole new light. 📚 Learn More & Connect with Kijuan:Book: Don’t Focus on Why Me: From Motorcycle Accident to Miracle – [Available on Amazon, Audible, Kindle & Apple Books]Website: www.ameymotivation.comResilience Coaching & Keynote Speaking Inquiries: Contact via website ⭐ Loved the Podcast?Please rate & review us on your favorite podcast app. Share it with someone who needs a dose of motivation today. Your support helps us bring more real, raw, and remarkable conversations to leaders like you. 🔥 About KijuanKijuan Amey, the visionary behind Amey Motivation, hails from Durham, NC, where his journey of resilience and success began. After graduating from Southern High School, he dedicated a decade of his life to the US Air Force, achieving the rank of Staff Sergeant as an In-flight Refueling Specialist. Medically retired, he transitioned into academia, earning a degree and founding Amey Motivation LLC. Formerly served as the vice president for the Carolina regional group of the Blinded Veterans Association, Kijuan is also a mentor and ambassador for the Air Force Wounded Warriors program. Beyond his remarkable military career, Kijuan is a man of many talents, boasting over 25 years of drumming expertise, onstage acting, and now, an upcoming bestseller, “Don’t Focus on Why Me.” However, life took an unexpected turn on May 5th, 2017, when a motorcycle accident claimed his eyesight. Yet, as Kijuan profoundly states, “I may have lost my sight, but I did not lose my vision.” Now armed with an inspiring story of overcoming adversity, Kijuan has become a motivational force, empowering others to reach their highest potential. Whether addressing a crowd of 1,500 or engaging in one-on-one sessions, Kijuan is well-equipped for any speaking engagement. He’s not just a speaker; he’s a catalyst for transformation, ready for the task ahead! Contact him at (919) 641-8150 | kijuan@ameymotivation.com | AmeyMotivation.com --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Making his way from Earth to the cosmos, CAPT Cassidy was selected as an astronaut candidate by NASA in 2004. Assigned his first spaceflight in 2009 as a mission specialist aboard the STS-127, he became the 500th person in history to fly into space, as well as the second-ever SEAL. In subsequent flight experiences, CAPT Cassidy was assigned to Expedition 35 in 2013 as a flight engineer and Expedition 63 as Commander of the International Space Station in 2020. While at NASA, CAPT Cassidy accumulated 378 days in space, 54 hours, and 51 minutes of spacewalk time, placing him in an elite group of four U.S. crewmembers with 10 spacewalks. He was named NASA’s Chief Astronaut in 2015, a role in which he was responsible for flight assignments, mission preparation, and on-orbit support of U.S. crews and organizing astronaut office support for future launch vehicles. He served in this position for two years before returning to normal flight status. In May 2021, three-time space veteran CAPT Cassidy announced his retirement from both NASA and the Navy, transitioning into his current role as CEO and president of the National Medal of Honor Museum.Among CAPT Cassidy’s awards and honors is the Bronze Star with combat “V,” the Presidential Unit Citation for leading a nine-day operation at the Zharwar Kili cave complex on the Afghanistan/Pakistan border, a second Bronze Star for combat leadership during Operation Enduring Freedom, and the NASA Exceptional Achievement Medal. He completed the 2014 Ironman World Championship in Kona, Hawaii, and spent three weeks cycling through the Amazon rainforest in 2017. CAPT Cassidy earned his Bachelor of Science in mathematics from the U.S. Naval Academy in 1993 and his Master of Science in ocean engineering from MIT in 2000. He was awarded an honorary Ph.D. from Husson University in 2015, and a second honorary Ph.D. from the University of Maine at Augusta in 2021.Exclusively represented by the Leading Authorities speakers bureau, CAPT Cassidy’s talks explore the habits of effective leaders and how they can motivate their teams to overcome the obstacles in front of them, foster a high-performing culture of trust, and thrive in clutch moments when everything is on the line. With a talent for storytelling and well-timed humor, he shares his inspiring journey from the U.S. Naval Academy to becoming NASA’s 15th Chief Astronaut — motivating audiences to develop a never-quit mindset to accomplish their goals and help others along the way. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.