Podcast
Managing Dental Drama
Hosted by Consultant and Dentist Duo; Practice Problems · EN
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
33episodes
Episodes
Newest firstAll episodes
Who You Gonna Call?
4d ago00:46:16Tap to summarizeThe Texas heat forced Dr. Kuba and Bethany into their cozy closet to record today’s important episode. Dr. Kuba throws two completely different scenarios to Bethany and puts her on the spot for advice. Both with the question - Who you gonna call? A patient receives services in your practice and then three weeks later gets admitted to the hospital with facial swelling. Should you self-report to the Board? In another scenario, a practice owner has an incredibly valuable employee that is looking at jail time. Should you intervene to help? Regardless of the scenario, it is critical to have the right people lined up to call when really weird and yet substantial scenarios hit your door. Only a few spots remain for the Leadership Summit! Don’t miss out on this open dialogue day of sharing leadership problems and developing solutions together. Register TODAY to secure a spot for you and your key team members. Friday, September 18, from 8:30 - 4:30 at a hotel approximately 15 minutes from DFW airport. See you there! www.hellobethany.com/leadership Want 30% off the Leadership Summit? Become a subscriber!! https://www.patreon.com/cw/ManagingDentalDrama/membership HUB HIGHLIGHTHR Bundle Be prepared for common HR situations with editable forms designed to support your practice and team. Policy Documents Bundle Save time and strengthen your practice with editable policies for your team, patients, and office. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY: HelloBethany.com
Transcribe →Inside the Mind of an Office Manager - Delegation
2w ago00:44:09Tap to summarizeBethany’s sister-in-law is back!! Amanda has been a manager for many years now. She recalls a time when she felt, “If I want to have something done right, I have to do it myself.” This mindset led her to burnout, fatigue, and frustration. She and Bethany discuss her delegation mindset. Amanda shares how she strives to create a collaborative environment where delegation, teamwork, and equality is the norm. She also shares her mindset when hiring and managing team members. There are so many wonderful nuggets of advice in this episode. Don’t miss it! Only a few spots remain for the Leadership Summit! Don’t miss out on this open dialogue day of sharing leadership problems and developing solutions together. Register TODAY to secure a spot for you and your key team members. Friday, September 18, from 8:30 - 4:30 at a hotel approximately 15 minutes from DFW airport. See you there! -> www.hellobethany.com/leadership HUB HIGHLIGHTInsurance Bundle Support your team through insurance changes with practical resources designed to make patient conversations easier. Bonus Bundle Motivate your team with practical bonus plans that encourage productivity, accountability, and a positive office culture. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY: HelloBethany.com
Transcribe →Yucky but Useful
3w ago00:43:25Tap to summarizeHave you ever been in that uncomfortable situation where you feel like you might need to report something to either the state board or even the police? This episode digs into an incredibly yucky topic, but the information provided should make it useful for any listener. Dr. Kuba and Bethany shift through many of the various situations that can come across your plate that might necessitate you filing a complaint or taking some type of action. Dr. Kuba and Bethany remind listeners of other actions that people can take if they determine not to publicly file a complaint. Get your vomit bags ready!! Gather with other practice owners and team leaders and dive into the incredibly important topic of leadership at the upcoming LEADERSHIP SUMMIT. Friday, September 18 from 8:30-4:30. Register today to take advantage of the EARLY BIRD SPECIAL! HUB HIGHLIGHTTeam Feedback Bundle Build a stronger, more connected team with tools designed to encourage appreciation, honest feedback, and employee engagement. Practice Walk Through and Cleaning Bundle Help your team maintain a clean, welcoming practice with easy-to-use templates for daily cleaning and office walkthroughs. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY: HelloBethany.com
Transcribe →Insurance MAD World Part One
4w ago00:43:46Tap to summarizeHave you been asking yourself lately, “Where is all the money going?” Or have you noticed that certain procedures are simply less productive than they used to be? Maybe you’ve even wondered to yourself, “I feel like I’m working harder and making less, what is happening?” If these thoughts sound familiar, then tune into this episode. Dr. Kuba and Bethany spend time discussing current trends in the MAD world of insurance. The fact of the matter is in-network practices actually are making less now due to changes in insurance. Practice owners must equip themselves with the tools needed to evaluate what has changed, why it has changed, and what they can do about it. Insurance is, no doubt, a world than can drive one mad. However, it is a world that must be won by practice owners. Listen in as practical tips are discussed. 📣SUBSCRIBE TODAY!! Trying to figure out how to get all of those tasks done? Wondering how to delegate to your team? Find out in the June Digest! Become a subscriber TODAY! HUB HIGHLIGHTCompensation Review BundleBring structure and consistency to annual pay reviews with templates designed specifically for dental practice owners and managers.Medical & Maternity Leave Policy BundleEstablish clear expectations and reduce uncertainty with customizable policies designed to guide maternity and medical leave requests. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY: HelloBethany.com
Transcribe →The Saga of Estimating and Explaining Insurance
Jun 1500:51:49Tap to summarizeToday’s episode continues the saga from last week’s episode (“Are Accurate Estimates Important?”). Dr. Kuba continues to unpack details about a disgruntled parent in her practice that ended up with an unexpected bill of $1,700. Today, they discuss more oversights from the team including coordination of benefit issues (involving primary and secondary insurance), miscommunication to the parent when insurance failed to pay, and failing to advocate for the parent to pursue better reimbursement from insurance. Alongside the inaccurate estimate, these missteps have Dr. Kuba and Bethany evaluating what to do with this parent and with the team. They conclude the episode with a detailed account of how they responded to the parent’s disgruntled email. Deep and meaningful tips are included in this episode PLUS so much more in the June bonus episode. 📣SUBSCRIBE TODAY!! Trying to figure out how to get all of those tasks done? Wondering how to delegate to your team? Find out in the June Digest! Become a subscriber TODAY! HUB HIGHLIGHTCompensation Review BundleBring structure and consistency to annual pay reviews with templates designed specifically for dental practice owners and managers. Medical & Maternity Leave Policy BundleEstablish clear expectations and reduce uncertainty with customizable policies designed to guide maternity and medical leave requests. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY: HelloBethany.com
Transcribe →Are Accurate Estimates Important?
Jun 800:52:13Tap to summarizeToday’s episode jumps straight into the deep end of managing a practice. Dr. Kuba shares about a disgruntled parent in her practice that ended up with an unexpected bill of $1,700. Travel together with Dr. Kuba and Bethany as they discuss step by step how they investigated the account and used it as an opportunity to learn and improve. In today’s episode, they discuss what all went wrong with the treatment estimate and then discuss the changes that could have been made to ensure a more accurate estimate. Deep and meaningful tips are included in this episode PLUS so much more in the June bonus episode. Don’t Miss the Early Bird Registration Special for the Leadership Summit!! Friday, September 18 from 8:30 – 4:30Inquire or register TODAY: www.hellobethany.com/leadership 📣SUBSCRIBE TODAY!! Trying to figure out how to get all of those tasks done? Wondering how to delegate to your team? Find out in the June Digest! Become a subscriber TODAY! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY: HelloBethany.com
Transcribe →Am I Sabotaging My Practice?
Jun 100:24:22Tap to summarizeAs an addendum to last week’s “Money Matters” episode, Dr. Kuba and Bethany dig into the various ways that a team member can unintentionally sabotage a practice. While collections (last week’s episode) is foundational to practice success, there are many other seemingly insignificant mistakes that can substantially impact success. Dr. Kuba and Bethany discuss several important ones to consider. This power packed twenty minute episode will provide dental teams with multiple areas to review in their practice. 📣SUBSCRIBE TODAY!! Learn all about protecting your practice from potential risks. Become a subscriber TODAY! Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! DON’T FORGET the plethora of resources on The Hub. Check out our highlighted HUB documents for the week! ⭐HUB HIGHLIGHT⭐Office Manager Roles BundleCheck this bundle out if you want clearer roles, better accountability, and smoother day-to-day operations in your practice. Business System Documents BundleBuild stronger systems and create more consistency in your practice with these ready-to-use forms, scripts, and templates. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY: HelloBethany.com
Transcribe →Money Matters
May 1800:48:42Tap to summarizeCollecting money in a practice tends to be one of the more difficult tasks. At times, odd emotions get in the way. Sometimes we feel guilt over charging a patient for something they need, a service they receive. We attempt to lighten the guilt feeling by making unsanctioned collections agreements or even avoiding to collect altogether. Balances can loom over our heads at times and can cause patients to resist returning to the practice. Dr. Kuba and Bethany tackle this topic today. It is a MUST listen as collections are pivotal to the success of every practice. Stay tuned in the June Subscription for even more collections tips and training! 📣MAY CONTENT IS AVAILABLE!! Don’t miss it! Learn all about protecting your practice from potential risks. Become a subscriber TODAY! Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! HUB HIGHLIGHTDON’T FORGET the plethora of resources on The Hub. Check out our highlighted HUB documents for the week! Pre-Partnership Meeting GuideThis editable template helps potential partners have honest conversations, set clear expectations, and make sure they’re aligned before making a long-term commitment together. Sample Associate ContractsProtect your practice and set clear expectations with these Sample Associate Contracts designed specifically for dental practices. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY: HelloBethany.com
Transcribe →DRI Fails
May 1100:53:47Tap to summarizeLast week’s episode probably sounds like a beautiful pipe dream….so today, Dr. Kuba asks the hard question, “Can you really truly pass things off to team members?” She and Bethany discuss the times where tasks are passed off and teams either fail to accomplish them OR are not equipped to complete the task successfully. In this episode, Dr. Kuba and Bethany discuss how to ensure that the right people receive the right tasks. The DRI program can work, but it requires a well thought out plan. 👉Or watch the episode YouTube DRI Fails EpisodeDON’T FORGET the plethora of resources on The Hub. Check out our highlighted HUB documents for the week! HUB HIGHLIGHTSample Consent Forms BundleThis bundle gives your practice ready-to-use consent forms that help improve patient communication, protect your practice, and save your team time. New Employee Onboarding BundleCheck this bundle out if you want a strong onboarding process that helps new team members feel more confident, prepared, and productive from day one. 📣MAY CONTENT IS AVAILABLE!! Don’t miss it! Learn all about protecting your practice from potential risks. Become a subscriber TODAY! Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY: HelloBethany.com
Transcribe →What is a Directly Responsible Individual?
May 400:49:23Tap to summarizeCheck this episode out in both video and audio! Today, Dr. Kuba and Bethany discuss a foundational management strategy called “Directly Responsible Individuals” or as Kuba refers to “The Tag-You’re-It Person”. They discuss what a DRI and how it helps in managing a great team, inspiring confidence in your team members, and lightening the load on the practice owner and manager. If you want an inspiring way to get the best out of your team, listen to this episode! 👉Video Episode Link📣MAY CONTENT IS AVAILABLE TODAY!! Don’t miss it! Learn all about protecting your practice from potential risks. Become a subscriber TODAY! Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY: HelloBethany.com
Transcribe →