Transcript
A (0:01)
By now you've probably heard about Market we put on two sold out events jam packed with the most insightful advertising content around. Speakers included Eric Seoufer, James Borrow from Universal Ads, Mark Grether from PayPal, Olivia Corey from Houzz, and of course me and the Market Extra crew. Well, this spring we're coming back bigger and better with a two day that's shaping up to be a must attend event March 10th and 11th in New York. We're putting on the new Tentpole event in collaboration with Adweek and TV Red and you absolutely need to be there. Early bird tickets are 25% off and qualified brands and agencies can be comped. Go to marketlive.com right now. That's marketecturelive.com to get the Early Bird discount.
A (0:48)
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B (1:39)
Hi, thank you for having me. Jeremy Arie, honored and humbled to be on stage today. I appreciate you giving me the floor. We're talking about AI and outcomes today, which is something we've been digging into a lot at Houz. I'm going to spend the next 20 minutes or so walking you through a research report led by my amazing colleague at House, Tyler Horner, where we looked at hundreds of incrementality tests to understand Meta's new automated AI product, Advantage Plus. And just to kind of set this scene, I wanted to take a little trip down memory lane and reflect on what Meta ads and campaign management looked like back when I was buying them. So humor me for a moment. The year here is 2015. I was an account manager at Tube Mogul. My best friend was Jeremy's dog Charlie, this little Westie here. And like he was the dog that made me want a dog. I don't know if any of you guys have that in your life, but yeah, that's Jeremy's dog keeping me company through some late nights. And my boss was actually Matt Kiska, who's also in the crowd. But in digital ad buying at this time, like everything was manual. The name of the game is kind of test as many audiences and add permutations as you possibly can, prune those bottom performers and repeat. So it was pretty painful. Very automated or sorry, very manual, not at all automated.
B (3:06)
And then we fast forward 10 years where we are now, where we're finding ourselves kind of like nearing the logical conclusion of this evolution where Meta and Google are really taking the wheel. They're saying, hey, give us a budget and we'll do the rest. Not even give us a budget and creative anymore. It's just like give us a budget, we'll do the creative. Whether we like that or not remains to be seen. And so with this, I would say this new campaign type Meta Advantage plus is really the poster child of AI media buying. And with this, Meta is still giving advertisers a little bit of control at this point to kind of like take back some of those manual controls. But it sets up this research question, is it worth continuing to resist or is it really time to just fully embrace these AI advertising tools? @ the end of all of this automation, our brands actually better off. Like that's what we wanted to really answer when we embarked on this research. So we looked at this over 18 months. We looked across all of our house customers in 640 incrementality tests to really answer this question. As I was, as I was walking up on stage, I was remembering a moment kind of in the middle of this evolution. It was probably around 2018 or 2019. Just a funny anecdote because I was just talking about Netflix where I worked for a period of time as we were transitioning our buying at Netflix from manual really specific niche kind of interests over to like no targeting, broad based buying. Just send Meta that sign up event and let them do the rest. I was working on US digital marketing at Netflix and I was working on a show called the Ranch which starred Ashton Kutcher. And I remember having to explain to him that we're not targeting his show, we're not setting any targeting parameters and it's like this middle America sitcom. And he was just really upset and I was remembering that and I had to explain it to him. And now it's just common knowledge that Meta is better at this than we are. But I remember in the moment it was quite controversial. Just a funny anecdote talking about these incrementality tests. Why do we focus on incrementality? Eric set it up in the intro. But I'm going to tell a story that's loosely based on reality to really hammer this point home, which is, let's say I'm at Jeremy's house. He's a few years ahead of me in his career. He has a sick home theater setup. He's got the sound bar and this is talking about Sonos. I used to work there. So he has this amazing home theater set up. He's got the subwoof the surround sound and I love it, it sounds great, it looks great. I decide I'm going to buy these speakers. I go home, I do my research. I realize if you do want the sub and the surround, which you should, unless you live in New York, maybe you don't need it, I don't know. But if you want that. This is a multi thousand dollar purchase. So I decided I'm going to wait till they go on promo, maybe buy in a couple months when I get my bonus check. And in that time Meta is just hammering me with ads. But I was already going to buy. I didn't need the ads. Those are the conversions on the top. That is an ad platform reported conversion that Meta will take credit for. But it's not an incremental conversion. And we as marketers really should be striving to drive incremental outcomes. This is the age of outcomes. We want to influence outcomes that would not have happened anyway. And so that's what we're looking for. Here on the bottom is somebody who's still in consideration and that ad is actually getting them over the edge. Again, Meta doesn't know the difference. And every time Meta is going to spend on those users on the top because they're cheaper, they're lower in the funnel, they're easier to acquire. So we as marketers really need to check these systems and make sure of what we're getting. How do we do incrementality testing at house? We run Geolift holdout tests and we think Geolift has some great properties. So number one, it's a standardized methodology across all channels. You can test social in the same way you test search in the same way you test offline like television. So we like the cross channel comparability. We also like that in the post iOS 14 era we don't need to rely on any user level data. Geolift just requires aggregate kind of sales by day, by zip and then you're off to the races. So. So it's really easy from a privacy standpoint. And what we do is we say in Order to kind of get that counterfactual though, what would have happened? Anyway, we turn off marketing in some percentage of the country. We use statistical methods to make sure the region selection is balanced and that the analysis is sound. And then out the other end, after a few weeks we start populating results. And what's Also cool about GeoLift is we look not just at.com sales but, but we look at Amazon and retail as well. That's really huge, especially you know, as users just continue to buy based on their preferences. I think it's naive to think that they're going to buy where you tell them to buy, they're going to buy where they want to buy. So just a few, just a few details on the data before I get into it and I share some of the findings. Like I mentioned, 640 incrementality tests run over 18 months. Average test duration here is about 3 is about a month and then some of the language advantage plus this is Meta's AI product. We'll dig into it. Manual campaigns is what someone lovingly referred to as boomer buying. But this is the old way of buying where you add a lot of interest and you do this, you, you say, basically I think I can outsmart the machine. Incrementality factor is the ratio between the platform, the platform reported conversions and the conversions that we're reporting in our incrementality tests. Let's say Meta is reporting 10 conversions for the test period. We see five of them are incremental. That's a 0.5 incrementality factor of 50%.
