Are AI-Generated Influencers A Trend Or Trash?

Summary

MarTech Podcast ™ Summary: "Are AI-Generated Influencers A Trend Or Trash?"

Episode Overview In the April 30, 2025 episode of the MarTech Podcast ™, host Benjamin Shapiro engages in a compelling discussion with Scott Morris, Chief Marketing Officer at Sprout Social. The episode delves into the burgeoning phenomenon of AI-generated influencers, evaluating whether they represent a sustainable trend or mere vanity—a passing fad destined to be discarded.

Introduction to AI-Generated Influencers Benjamin Shapiro opens the conversation by setting the stage for the debate on AI-generated influencers. As brands increasingly seek innovative ways to engage audiences, AI influencers emerge as a novel solution. Scott Morris provides an insightful foundation by highlighting current consumer sentiments and industry trends regarding these digital personas.

Consumer Sentiment and Acceptance Scott Morris presents a nuanced view on consumer attitudes towards AI influencers. At [01:55], he states:

"Consumer sentiment specifically towards AI influencers is really equally split right now. About 2 out of 5 would actually be more interested in a brand that is using an AI influencer, but that same number would be more distrustful of a brand that does that."

This balanced perspective underscores the ambivalence in the market. While a significant portion of consumers are open to AI influencers, an equal number harbor distrust, indicating a cautious acceptance.

Generational Perspectives and Brand Strategies Morris further explores generational differences, noting that younger demographics are more receptive to AI influencers. At [02:15], he observes:

"Younger generations... they're more interested, they're more open to AI influencers, they're less resistant to the idea."

This openness among younger audiences suggests a potential growth area for brands targeting millennials and Gen Z. Morris also highlights a strategic shift among brands:

"Two thirds of brands in 2025 plan to partner with more influencers this year than they did last year."

This statistic reveals the escalating importance of influencer partnerships in marketing strategies, with AI influencers being an integral part of this expansion.

The Trend vs. Trash Debate The core of the episode revolves around whether AI-generated influencers are a sustainable trend or destined to become obsolete. Scott Morris posits that AI influencers are more likely to be a trend rather than trash in the near future. He predicts:

"AI influencers are on the rise. We will see how that evolves over time."

However, he also acknowledges potential limitations, suggesting that while AI influencers may carve out niches, particularly among micro-influencers, human influencers will likely retain broader appeal due to their authentic reach.

Host's Critical Perspective: Authenticity Concerns Benjamin Shapiro introduces a counterpoint, emphasizing the importance of authenticity in influencer marketing. At [03:29], he candidly expresses his skepticism:

"Trash, trash, trash, trash. We don't need fake people trying to influence real people. By pretending to be real people, they're fake."

Shapiro's strong stance underscores a key challenge for AI influencers: maintaining genuine connections with audiences. He voices concerns about the dilution of trust when brands employ non-human influencers, especially in areas like customer service where authenticity is paramount.

Customer Service and User Experience The discussion shifts to the practical implications of AI in customer interactions. Shapiro critiques the current state of AI-driven customer service:

"The experiences right now are terrible. I always know it's a bot because I ask a question and the answers don't seem like people. No, give me a real person."

While acknowledging advancements in AI, he insists on the necessity of human touch in delivering satisfactory customer experiences, highlighting a significant barrier to the widespread acceptance of AI influencers.

Conclusion and Future Outlook As the episode concludes, Scott Morris reiterates his belief in the potential of AI influencers, particularly within specific niches. He envisions a future where AI and human influencers coexist, each serving distinct roles based on brand needs and audience preferences.

Key Takeaways

• Divided Consumer Sentiment: Approximately 40% of consumers are open to AI influencers, while an equal number remain distrustful.
• Generational Acceptance: Younger audiences exhibit greater receptiveness to AI personas.
• Brand Strategy Shifts: A significant increase in influencer partnerships, including AI, is anticipated for 2025.
• Authenticity Challenges: Concerns about the genuineness of AI influencers may hinder their universal acceptance.
• Niche Opportunities: AI influencers may find success in specific segments, such as micro-influencer markets.

Notable Quotes

• Scott Morris [01:55]: "About 2 out of 5 would actually be more interested in a brand that is using an AI influencer, but that same number would be more distrustful of a brand that does that."
• Scott Morris [02:15]: "Younger generations... they're more interested, they're more open to AI influencers, they're less resistant to the idea."
• Benjamin Shapiro [03:29]: "Trash, trash, trash, trash. We don't need fake people trying to influence real people."

Final Thoughts The episode "Are AI-Generated Influencers A Trend Or Trash?" presents a balanced examination of the rise of AI influencers in marketing. While acknowledging their potential, the discussion emphasizes the enduring value of authenticity and human connection in building trust with consumers. As brands navigate this evolving landscape, the insights shared by Scott Morris and Benjamin Shapiro provide valuable guidance on leveraging technology without compromising genuine engagement.

Transcript

[Benjamin Shapiro]

The Martech Podcast is a proud member of the I Hear Everything Podcast Network. Looking to launch or scale your podcast, I Hear Everything delivers podcast production, growth and monetization solutions that transform your words into profit. Ready to give your brand a voice? Then visit iheareverything.com.

[Scott Morris]

From advertising to software as a service to data across all.

[Unknown]

Of our programs and clients, we've seen.

[Scott Morris]

A 55 to 65% open rate. Getting brands authentically integrated into content performs better than TV advertising. Typical life span of an article is about 24 to 36 hours. We're reaching out to the right person with the right message and a clear call to action.

[Unknown]

Then it's just a matter of timing.

[Benjamin Shapiro]

Welcome to the Martech Podcast, a member of the I Hear Everything Podcast network. In this podcast, you'll hear the stories of world class marketers that use technology to drive business results and achieve career success. Here's the host of the Martech Podcast, Benjamin Shapiro.

[Scott Morris]

I'm Benjamin Shapiro and joining me to discuss the difference between what marketers think and what consumers actually want from social media is Scott Morris. Scott is the Chief Marketing Officer at Sprout Social, which is a social media management and analytics platform. And his team recently surveyed a group of customers, social practitioners and marketing leaders to uncover how consumer relationships are changing and how that's different than what social media platforms want. And today we're going to discuss those findings and how marketers can break through the noise. All right, next, one Trend or trash? Is the concept of AI generated influencers. Trend or trash?

[Unknown]

We talked about that a little bit earlier and it feels like a loaded question. But I'm going to give you my perspective on it. I think from a consumer perspective, I think it's a little bit too early to tell. Consumer sentiment specifically towards AI influencers is really equally split right now. About 2 out of 5 would actually be more interested in a brand that is using an AI influencer, but that same number would be more distrustful of a brand that does that. So you really walk in a fine line here when it comes to something like that. I do think, however, as I mentioned earlier, it's likely to be more trend than trash in the coming years. You know, as I also mentioned earlier, younger generations, they're more interested, they're more open to AI influencers, they're less resistant to the idea. I also think brands are increasingly partnering with influencers across the board, and that does include some AI influencers. But in general, the influencer trend is just so massive. Two thirds of brands in 2025 plan to partner with more influencers this year than they did last year. So influencers are huge. AI influencers are on the rise. We will see how that evolves over time. I personally can see that as being where maybe human influencers are the ones who maybe have that broadest reach. But there is definitely a niche for micro influencers where AI influencers could play a big role there.

[Scott Morris]

Great answer. And let me pound the table on trash. Trash, trash, trash, trash.

[Unknown]

That's fair.

[Scott Morris]

We don't need fake people trying to influence real people. By pretending to be real people, they're fake.

[Unknown]

Influencing or de influencing.

[Scott Morris]

You know, who knows? I know. It defeats the purpose of influence. I am hard on the trash.

[Unknown]

You're also showing your generation.

[Scott Morris]

I don't want fake people pretending to be real people in my Instagram feed. Let's move on.

[Unknown]

But are you okay about it in customer service? If you're dealing with a bot and you maybe don't know that it's a.

[Scott Morris]

Bot, the experiences right now are terrible. I always know it's a bot because I ask a question and the answers don't seem like people. No, give me a real person.

[Unknown]

It's getting better and better, though.

[Scott Morris]

I know, but the argument is that, hey, real people aren't perfect either. Sometimes you get somebody that doesn't speak the language, and that's not great either. No, do a good job with a real person and give me a real answer. God, I'm fired up on this one. Trash. All right, and that wraps up this episode of the Martech Podcast. Thanks to Scott Morris from Sprout Social for joining us. If you'd like to get in touch with Scott, you could find a link to his LinkedIn profile in our show notes. Or you can read Sprout Social's research on consumer and marketing behavior by visiting their website, sproutsocial.com and if you haven't subscribed yet and you want a daily stream of marketing and technology knowledge in your podcast feed, hit the subscribe button in your podcast app or follow us on YouTube. All right, that's it for today, but until next time, my advice is to just focus on keeping your customers happy.

[Unknown]

Foreign.

[Benjamin Shapiro]

Thanks for listening to the Martech podcast and I hear everything. Production Looking to launch or scale a podcast like this one for your brand? Then visit iheareverything.com.