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In this episode of the Messy Social Work Podcast, Rich and Tim discuss Richard's recent blog, 14 Lessons from 11 Years at Bath and North East Somerset Council, written as he prepares to leave frontline children's social work after more than a decade in B&NES and take up a leadership role in Solihull.

Together, they explore fourteen reflections shaped by years of child protection practice, relationships with children and families, mistakes, uncertainty, and the ongoing challenge of working in complex systems. The conversation covers the limits of professional influence, learning to live with impossible demands, reducing harm rather than pursuing perfect safety, and why social workers themselves help create the system they often talk about.

Rich and Tim also discuss authenticity with families, balancing compassion and accountability, the value of curiosity and "not knowing", the tensions at the heart of child protection work, and why meaningful change is often rooted in relationships rather than professional heroics.

This is a thoughtful and honest conversation about what social work teaches us over time: how to tolerate uncertainty, stay connected to people, and hold onto what matters most when there are no easy answers.